Stuck in Welcome Logo about 3 mins in Android TV

Plex Players Smart TVs
1

Server Version#:latest version
Player Version#:latest version
The player will stuck about 3mins when i first time open the plex player in my android tv these days.
But it can run normally on my Apple client as well as on the web.

2

Same issue here, any help would be appreciated

3

can you get the android tv logs after it finally starts up

4

Same issue here.

Chromecast With Google TV。

5

Plex Media Server Logs_2024-08-12_20-32-16.zip (1.0 MB)

6

Same issue here

7

Could you please provide the Android TV logs, the logs shared above are for the server not the Android app.

9

plex log.txt (113.3 KB)
FYI

10

plex log.txt (113.3 KB)
FYI and thx

11

Looking at your logs you seem to have network issues trying to connect to Plex.tv. I sometimes get this 3 minute issue when my WiFi network has issues.

14

Here is the android app log
logging.txt (4.5 MB)

15

Any news on this? Is my issue a network issue as well?

16

Thanks for your reply, coz i’m in china ,the network to plex.tv maybe will be stuck.
But i just only need use plex to visit the items on my local server.
so is there any solution that just skip to connect plex.tv when i open the app.

tx

17

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