The “Delete Watch History” button to clear the watch history from Plex’s servers does not work. It crashes out, every time, with this same message.
Screenshots provided
There’s no way to get this to resolve, and no support functionality to directly speak to Plex or their Data Protection Officer - in fact aside from this non-functioning button, the only way to clear it in terms of data is to delete the whole account, as per the privacy policy.
Unfortunately that removes subscription information which, the billing team has confirmed, cannot be moved over to another account. Goodbye Lifetime pass…
SO - I’m happy to provide any files or logs required to help sort this and determine if it’s just me (which I hope it isn’t).
Can any of the employees help both me and your DPO?
Hey, Sorry you are having issue with that. I just tried myself and there does seem to be a bug here. I am reporting this to our backend team to hopefully get this resolved soon.
Oh wow! Thanks for such a quick response!
I’m happy to hear it’s not just me - I’ll keep my eye on this one and hopefully it’ll get resolved soon.
Hi!
Any updates on this one?
Hoping it’s being looked at!
Sorry I did not update this topic. This was fixed about a week ago. I just tried again on my test account to confirm. If you using the web app you may have to refresh the site in browser to see the counts in profile revert to zero.
I’m sad to say I just tried mine, in a fully refreshed browser, cleared of all history and cache, as well as the app itself, and I’m still getting the exact same issue.
Nothing has been fixed for me. I’m afraid it still needs some digging and this makes me suspect it’s my account-specific.
I’m happy to start again with a fresh account but ONLY if I can move my Lifetime Plex Pass over, assuming that’s the only way to fix it…
Either way you guys still have my data and I want it to be deleted so please can it be looked into?
are you using app.plex.tv or the local web app? Also which browser are you using? ( you should be able to do this from mobile apps as well if you use those)
I’ve tried the local desktop app on MacOS, Safari, Firefox, I’ve tried it on my mobile and MacBook and even Windows…
I get the same error every time without fail.
I genuinely don’t know what else to try.
do you mean you use the browser on mobile or the mobile app?
if the browser are you using app.plex.tv or the local one via IP address
if you did in the mobile app can you get the mobile app logs after you try
Both. I’ve tried every conceivable way I can think of.
I’ve uploaded the log from the Plex iOS app for you.
Oh and lastly - I also cleared the cache from every app before you ask, then attempted it again.
Don’t let this post die. It’s not working, I’m having the same issue. Why hasn’t anyone gotten back to you in the last two weeks?
Because we spoke in a personal message due to potential for personal details.
Essentially the app is just timing out due to the large amount of data. An update is coming soon to address and will have a better message when the deletion will take a while.
So more likely than not, when we see that error message, it’s just taking a long while to actually the delete the data and can’t do it all immediately? But it’s been processed in the back-end?
That is what the devs have told me. If for some reason it is still their next week please post in topic and I can ask if they can delete it for you manually on our end.
@BigWheel it’s been over a few days since I initially tried and it hasn’t continued to go down. Is it possible to see if they can delete the rest of my watch history?
@BigWheel Should I create a new post or is leaving my request in here good enough?
