There was an unexpected error loading the dashboard

Plex Media Server Desktops & Laptops
41

@sa2000 said:

@jcrabapple said:
Hello,

I ran into this problem recently after moving Plex from one server to another. I found that it was happening on accounts that had content restrictions. I fixed it by removing and re-adding the content restrictions. Hope this helps.

That was fixed today in a hot fix beta release 1.11.1.4768

Fixed!

42

I also am now having this same problem since the last update. I have optimized my database (many times), cleaned bundles, and emptied trash but still can not get the dashboard to come up.

I have attached my latest log file.

Any assistance would be appreciated.Plex Media Server Logs_2018-09-19_15-40-05.zip (1.5 MB)

43

THIS ISSUE NEEDS TO BE ADDRESSED!!!

Constant database corruptions and lack of solutions from Plex.

Everyone is well aware that Plex are right now focused on getting Plex onto as many devices, operating systems and streaming boxes as possible which is a good thing. And they have added some useful features recently.

But they blatantly ignore core issues that are always there and need to be addressed, such as:

  1. The never ending database corruption issue; why does this happen ALL THE TIME!

  2. The fact that repairing the database is way more complicated then it needs to be and should be an automated process, just like “repair database”

  3. When you click on repair database it seems to either fail or do nothing, where is the feedback in status about what its doing? is the database corrupt or isn’t it? Is it repairing?

I could go on but I won’t cause what I say will just be lost in the ether anyway


1 Like
44

There is a very very simple fix for this.

Uninstall everything Plex related and head on over to Emby.

Its come on leaps and bounds recently and their support is superb.

Plex Support dont give a toss - all they care about is attracting as many new paying subscribers as possible and not giving a ■■■■ about existing subscribers or all those free loaders that dont subscribe.

1 Like
45

i just did a fresh install on MacOS Mojave but I get this error. Trying “optimize database” didn’t help.

Any other ideas?

Thanks

46

Never mind. Did the refresh of the web page and now I don’t see that error anymore.

2 Likes
47

Hello. I just did a fresh install on Windows 10. And the first welcome message I receive is this “There was an unexpected error loading the dashboard”.

I don’t even know how to start looking for a fix. Found this thread but this one seems to be focused on people who got Plex up and running and later faced this issue. I have just installed it. I also read something about looking at the LOGs. I found them, but there are too many and I dont really know what is the problem. There are lots of error messages all over them.

Please, any clue?

48

Only advice I can give you is Un install Plex on your windows machine. Then Start over with latest Plex server version.

https://support.plex.tv/articles/201941078-uninstall-plex-media-server/