Every few months, the thumbnails go blank. Not sure if it’s the same shows but it happens to around 20-50% of shows. The only way to fix it is to rematch the show. I’m on Debian PMS. It happens on the web and Android, and I assume for every client. I’ve been doing the plex dance before I found the “…

I don’t know anything about PMM or how it works but there is a fix in current server beta related to Thumbnails. [image] Plex Media Server Announcements Plex Media Server 1.40.2.8383 is now available to Plex Pass users in the Beta update channel. NEW: (PLEASE NOTE) Ple…

I’m currently running on latest PMS beta. This is probably some obscure problem that only affects 2 people on the planet lol.

What types of files are they. what codecs do they use? Do they play fine and if you force a transcode by lowering quality do they transcode fine? Neither of those shows seem to have any metadata images at TVDB or TMDB so wondering if some issue with the thumbs the the server creates via screen grab…

Yup they’re perfectly fine, and they’re HEVC encoded just like everything else that works fine. There’s nothing wrong with them playing at all. I will check the --generate option. But just to mention, I can fix the problem and regenerate the thumbnails by doing a “fix match” and re-matching the sho…

So I opened db browser on a backup DB. The episode that’s blank looks like this. I tried to find it in the media folder, but the bundle doesn’t exist. [image] The episode that is not blank looks like this: [image]

After “re-matching” the show. The user_thumb_url entry is updated/changed (on live db) and I can see the thumbnail file in my system and I confirmed it is the same thumbnail that is now showing for the epsiode. The file was created 2024-04-04 so it wasn’t created when I “re-matched” the show just no…

It also means that Plex doesn’t check if the file in user_thumb_url exists during refresh metadata?

If you don’t mind sharing your server logs after refreshing metadata for some show that is still not showing images I can give them to devs to have a look

So you’d like me to trigger a refresh metadata just on the show that’s missing, then save logs? I’ve been rematching them for a few hours now, but I still have more to go, so I’ll try and line up a few titles that have blank thumbnails, and I’ll refresh them all one by one.

Done! I’ll send the log zip file via PM. Thanks for your help :slight_smile: I triggered the refresh metadata at 5:00 AM on 6 shows.

Thumbnails missing

General Discussions

BigWheel April 17, 2024, 4:17am 2

I don’t know anything about PMM or how it works but there is a fix in current server beta related to Thumbnails.

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Thumbnails missing

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