Trailers won't play after update 1.24.2.5000-6000

you can rename your files fast and easily by using third party application called: Filebot, it will rename 100s of files in 20 seconds.

when i revert to legacy no files effected even the names not renamed, but i am using this setting inside the server agent setting like photo attached, try to arrange them like how i did inside the photos and hopefully will maintain your files again.


The bad matching only occurs with the legacy selected. I have too many movies to fix embedded titles from my rips. I’ll just have to wait for them to fix the problem. My file structures and naming conventions are fine but your explanation helps me understand what was happening in this instance.

Will filebot rename embedded titles?

It doesn’t seem to do that at all with the Plex Movie agent selected (rather than Legacy). I’ve never had an issue with it selecting an embedded title instead of the file/folder name.

Thanks for all the info!

filbert reads Movies and TV Shows from IMDB and many more sources, 1 click and it will rename your files like how they must be, for example:
evil.s02e09.720p.web.h264-ggwp

with filebot:
Evil - 2x09 - U Is for U.F.O.

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Can you shed a little more light on what the underlying issue was for the trailers to stop playing?
How would a novice user go about refreshing the Metadata?

Thank you @trumpy81 for your quick reply. Even the refresh of the metadata of the entire library doesn’t resolve the problem at hand (it actually made it worse - now trailers that still played before the refresh won’t play any longer either) Which logs should we look at for this problem?

Thank you again @trumpy81. My bad - I was apparently not patient enough. Some trailers seem to play again correctly after restarting a client.

I’m having a similar issue, with my MyCloudHome. It won’t play on my TV but will play perfectly on my iPad. Unfortunately, I can’t install any version of Plex, I can only use the one WD give me.

Been trying to fix this issue for 2 days. I have all the settings for transcoding disable/or set to not transcode, yet with some movies, it gives me an error saying it can’t transcode, and with TV shows it says media unavailable.

@trumpy81 looking at the server log the trailer transcoding problem seems to be more substantial. It looks like the trailers aren’t being pulled down thus there is nothing to transcode, to begin with.

Sep 13, 2021 16:22:03.587 [0x7fe8579b8b38] DEBUG - [Transcode] Starting a transcode session zogicw8fuocekm67w8k7g84t at offset -1.0 (state=3)
Sep 13, 2021 16:22:03.588 [0x7fe8579b8b38] DEBUG - [Transcode] HTTP requesting GET http://127.0.0.1:32400/library/streams/71964?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Sep 13, 2021 16:22:03.589 [0x7fe857a80b38] DEBUG - Request: [127.0.0.1:54092 (Loopback)] GET /library/streams/71964 (17 live) GZIP Signed-in Token (you@yourdomain.com)
Sep 13, 2021 16:22:03.592 [0x7fe857a80b38] ERROR - Requested a stream that doesn’t exist: 71964
Sep 13, 2021 16:22:03.592 [0x7fe8597a1b38] DEBUG - Completed: [127.0.0.1:54092] 404 GET /library/streams/71964 (17 live) GZIP 3ms 379 bytes (pipelined: 2)
Sep 13, 2021 16:22:03.592 [0x7fe8579b8b38] DEBUG - [Transcode] HTTP/1.1 (0.0s) 404 response from GET http://127.0.0.1:32400/library/streams/71964?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (reused)
Sep 13, 2021 16:22:03.593 [0x7fe8579b8b38] ERROR - [Transcode] Error configuring transcoder: TPU: Failed to download sub-stream to temporary file
Sep 13, 2021 16:22:03.593 [0x7fe8579b8b38] DEBUG - [Transcode] Streaming Resource: Terminating session 0x7fe8589c6828:dkykgoeq4xzw4y96mue7fwgc which is using transcoder slot. Used slots is now 0
Sep 13, 2021 16:22:03.593 [0x7fe8579b8b38] DEBUG - [Transcode] Streaming Resource: Terminated session 0x7fe8589c6828:dkykgoeq4xzw4y96mue7fwgc with reason Conversion failed. The transcoder failed to start up.
Sep 13, 2021 16:22:03.593 [0x7fe858ca9b38] DEBUG - [Transcode] Killing job.
Sep 13, 2021 16:22:03.593 [0x7fe858ca9b38] DEBUG - [Transcode] Job was already killed, not killing again.
Sep 13, 2021 16:22:03.593 [0x7fe858ca9b38] DEBUG - [Transcode] Stopping transcode session zogicw8fuocekm67w8k7g84t
Sep 13, 2021 16:22:03.594 [0x7fe858ca9b38] DEBUG - [Transcode] Transcoder: Cleaning old transcode directories.
Sep 13, 2021 16:22:03.594 [0x7fe858ca9b38] DEBUG - [Transcode] Transcoder: Cleaning old transcode directory: “/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Cache/Transcode/Sessions/plex-transcode-zogicw8fuocekm67w8k7g84t-d4be4ff5-2fd1-4250-b4f8-beeac2c04187”
Sep 13, 2021 16:22:03.594 [0x7fe858ca9b38] DEBUG - [Transcode] Whacked session zogicw8fuocekm67w8k7g84t, 0 remaining.
Sep 13, 2021 16:22:03.594 [0x7fe858ca9b38] DEBUG - [Transcode] Cleaning directory for session zogicw8fuocekm67w8k7g84t (/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Cache/Transcode/Sessions/plex-transcode-zogicw8fuocekm67w8k7g84t-d4be4ff5-2fd1-4250-b4f8-beeac2c04187)
Sep 13, 2021 16:22:03.595 [0x7fe8579b8b38] DEBUG - [Transcode] Cleaning directory for session zogicw8fuocekm67w8k7g84t (/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Cache/Transcode/Sessions/plex-transcode-zogicw8fuocekm67w8k7g84t-d4be4ff5-2fd1-4250-b4f8-beeac2c04187)
Sep 13, 2021 16:22:03.596 [0x7fe8597a1b38] DEBUG - Completed: [192.168.8.67:58503] 404 GET /video/:/transcode/universal/start.mpd?hasMDE=1&path=%2Flibrary%2Fmetadata%2F14962&mediaIndex=0&partIndex=0&protocol=dash&fastSeek=1&directPlay=0&directStream=0&subtitleSize=100&audioBoost=100&location=lan&session=zogicw8fuocekm67w8k7g84t&subtitles=burn&Accept-Language=en (17 live) TLS GZIP 23ms 511 bytes (pipelined: 12)

Thank you @trumpy81. I’ve created the thread here Trailers won’t play after update Version 1.24.2.4973 - Plex Media Server / NAS & Devices - Plex Forum

Reverting back to the legacy agent fixed it for me.

Out of curiosity, does anyone know how the new agent is supposed to be better than the legacy one?

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