Transcoder crashing on some files

Plex Media Server Desktops & Laptops
1

Server Version#: 1.18.0.1906
Player Version#: 6.2 ios and other versions

Hello, every time I try to play certain episodes of tv shows on some devices (ios, roku tv, fire stick) I get errors, the one I typically find when browsing the log myself is “[Transcoder] Unknown decoder ‘aac_lc’” and then it exits and displays the “Transcoder exited” error on the device trying to playback. Attached is my log i’m specifically looking at S1E01 of eric andre and S4E01 of better call saul with these errors. Any help would be appreciated.Plex Media Server.log (3.4 MB)

2

From the log file you shared,

  1. Files which PMS thinks are there are gone. You need to keep your library scanning up to date. (scheduled tasks / automatic )
Oct 09, 2019 01:10:23.061 [0x7f667cdf8700] DEBUG - Completed: [107.218.146.168:54615] 200 GET /library/metadata/111586?includeExternalMedia=1&includeConcerts=1&includeExtras=1&includeOnDeck=1&includePopularLeaves=1&includePreferences=1&includeChapters=1&includeStations=1&includeExternalMedia=1&asyncAugmentMetadata=1&asyncCheckFiles=1&asyncRefreshAnalysis=1&asyncRefreshLocalMediaAgent=1&skipRefresh=1 (41 live) TLS GZIP 4ms 1909 bytes (pipelined: 1)
Oct 09, 2019 01:10:23.061 [0x7f6674ff9700] ERROR - Error opening file '"/home/quinnithxd/acd/TV/Eric Andre Show/Season 1/Rick Fox [S01E02].mp4"' - No such file or directory (2)
Oct 09, 2019 01:10:23.061 [0x7f6674ff9700] DEBUG - Activity: updated activity 407297e4-c42e-48e5-a192-8d1efd8d1f66 - completed 25.0% - Refreshing
Oct 09, 2019 01:10:23.062 [0x7f6674ff9700] DEBUG - Activity: updated activity 407297e4-c42e-48e5-a192-8d1efd8d1f66 - completed 50.0% - Refreshing
Oct 09, 2019 01:10:23.062 [0x7f665cff9700] DEBUG - Media Analyzer: Performing on-the-fly analysis on 1 item.
Oct 09, 2019 01:10:23.062 [0x7f665cff9700] DEBUG - Job running: '/mnt/mpathu/quinnithxd/Library/Plex/plexmediaserver-1.18.0.1906-0c0e93faa.x86_64/usr/lib/plexmediaserver/Plex Media Scanner' '--analyze' '--log-file-suffix' ' Analysis' '--no-thumbs' '--item' '111586'
  1. I would not even be concerned with other errors until your media is properly indexed again.

After rescanning files, empty trash, and clean buffers,

Then play again and see what happens.

If failure… Setings - Server - Troublshooting - Download Logs

Attach the ZIP file please (direct drag & drop here - allow to upload)

3

I had fixed the error with Better call Saul by switching out the files so I tried finding new sets of the eric andre show and that might be why that was showing. I just tried again with my new batch of files and still got the error. Here is the log afterwards. Thank you for your help.Plex Media Server Logs_2019-10-09_02-36-35.zip (6.2 MB)

4

This file: Halloweentown.1998.xxxxxxxxx
has internal flaws. You should run it through handbrake or other tool to correct the timing errors

Oct 09, 2019 02:25:50.546 [0x7f66437fe700] DEBUG - Starting a transcode session 8ewh9586u5ue5u2ngpa4biwd at offset -1.0 (state=3)
Oct 09, 2019 02:25:50.547 [0x7f66437fe700] DEBUG - [Universal] Using local file path instead of URL: /home/quinnithxd/files/Movies/Halloweentown.1998.READNFO.720p.WEBRiP.x264-QCF.mkv
Oct 09, 2019 02:25:50.547 [0x7f66437fe700] DEBUG - Job running: EAE_ROOT='/tmp/pms-4155475b-f007-4d55-b4e9-014f078bb415/EasyAudioEncoder' FFMPEG_EXTERNAL_LIBS='/home/quinnithxd/Library/Application\ Support/Plex\ Media\ Server/Codecs/20fed83-2561-linux-x86_64/' XDG_CACHE_HOME='/home/quinnithxd/Library/Caches/PlexMediaServer' XDG_DATA_HOME='/home/quinnithxd/Library/Plex/current/usr/lib/plexmediaserver/lib/Resources' X_PLEX_TOKEN='xxxxxxxxxxxxxxxxxxxx' '/mnt/mpathu/quinnithxd/Library/Plex/plexmediaserver-1.18.0.1906-0c0e93faa.x86_64/usr/lib/plexmediaserver/Plex Transcoder' '-codec:0' 'h264' '-ss' '0' '-noaccurate_seek' '-analyzeduration' '20000000' '-probesize' '20000000' '-i' '/home/quinnithxd/files/Movies/Halloweentown.1998.READNFO.720p.WEBRiP.x264-QCF.mkv' '-map' '0:0' '-codec:0' 'copy' '-map' '0:1' '-codec:1' 'copy' '-f' 'dash' '-seg_duration' '5' '-init_seg_name' 'init-stream$RepresentationID$.m4s' '-media_seg_name' 'chunk-stream$RepresentationID$-$Number%05d$.m4s' '-window_size' '5' '-delete_removed' 'false' '-skip_to_segment' '1' '-time_delta' '0.0625' '-manifest_name' 'http://127.0.0.1:32400/video/:/transcode/session/8ewh9586u5ue5u2ngpa4biwd/6612f141-0d30-4165-a1ae-ec0403ef904d/manifest' '-avoid_negative_ts' 'disabled' '-map_metadata' '-1' '-map_chapters' '-1' 'dash' '-start_at_zero' '-copyts' '-vsync' 'cfr' '-y' '-nostats' '-loglevel' 'quiet' '-loglevel_plex' 'error' '-progressurl' 'http://127.0.0.1:32400/video/:/transcode/session/8ewh9586u5ue5u2ngpa4biwd/6612f141-0d30-4165-a1ae-ec0403ef904d/progress'
Oct 09, 2019 02:25:50.547 [0x7f66437fe700] DEBUG - Jobs: Starting child process with pid 54050
Oct 09, 2019 02:25:50.550 [0x7f656f7fe700] DEBUG - Request: [127.0.0.1:43734 (Loopback)] PUT /video/:/transcode/session/8ewh9586u5ue5u2ngpa4biwd/6612f141-0d30-4165-a1ae-ec0403ef904d/progress?status=startup (36 live) Signed-in Token (raspberryheads) (range: bytes=0-) 
Oct 09, 2019 02:25:50.551 [0x7f667d5f9700] DEBUG - Completed: [127.0.0.1:43734] 204 PUT /video/:/transcode/session/8ewh9586u5ue5u2ngpa4biwd/6612f141-0d30-4165-a1ae-ec0403ef904d/progress?status=startup (36 live) 0ms 203 bytes (pipelined: 1) (range: bytes=0-) 
Oct 09, 2019 02:25:50.558 [0x7f656cff9700] DEBUG - Request: [127.0.0.1:43734 (Loopback)] PUT /video/:/transcode/session/8ewh9586u5ue5u2ngpa4biwd/6612f141-0d30-4165-a1ae-ec0403ef904d/progress?status=startup (36 live) Signed-in Token (raspberryheads) (range: bytes=0-) 
Oct 09, 2019 02:25:50.558 [0x7f667cdf8700] DEBUG - Completed: [127.0.0.1:43734] 204 PUT /video/:/transcode/session/8ewh9586u5ue5u2ngpa4biwd/6612f141-0d30-4165-a1ae-ec0403ef904d/progress?status=startup (36 live) 0ms 203 bytes (pipelined: 2) (range: bytes=0-) 
Oct 09, 2019 02:25:50.558 [0x7f65927fc700] DEBUG - Request: [127.0.0.1:43734 (Loopback)] PUT /video/:/transcode/session/8ewh9586u5ue5u2ngpa4biwd/6612f141-0d30-4165-a1ae-ec0403ef904d/progress?status=opening (36 live) Signed-in Token (raspberryheads) (range: bytes=0-) 
Oct 09, 2019 02:25:50.558 [0x7f667d5f9700] DEBUG - Completed: [127.0.0.1:43734] 204 PUT /video/:/transcode/session/8ewh9586u5ue5u2ngpa4biwd/6612f141-0d30-4165-a1ae-ec0403ef904d/progress?status=opening (35 live) 0ms 203 bytes (pipelined: 3) (range: bytes=0-) 
Oct 09, 2019 02:25:50.559 [0x7f66027fc700] DEBUG - Request: [127.0.0.1:43734 (Loopback)] PUT /video/:/transcode/session/8ewh9586u5ue5u2ngpa4biwd/6612f141-0d30-4165-a1ae-ec0403ef904d/progress?status=opened (34 live) Signed-in Token (raspberryheads) (range: bytes=0-) 
Oct 09, 2019 02:25:50.560 [0x7f667cdf8700] DEBUG - Completed: [127.0.0.1:43734] 204 PUT /video/:/transcode/session/8ewh9586u5ue5u2ngpa4biwd/6612f141-0d30-4165-a1ae-ec0403ef904d/progress?status=opened (34 live) 0ms 203 bytes (pipelined: 4) (range: bytes=0-) 
Oct 09, 2019 02:25:50.560 [0x7f656ffff700] DEBUG - Request: [127.0.0.1:43734 (Loopback)] PUT /video/:/transcode/session/8ewh9586u5ue5u2ngpa4biwd/6612f141-0d30-4165-a1ae-ec0403ef904d/progress/stream?index=0&id=0&codec=h264&type=video (33 live) Signed-in Token (raspberryheads) (range: bytes=0-) 
Oct 09, 2019 02:25:50.560 [0x7f667cdf8700] DEBUG - Completed: [127.0.0.1:43734] 200 PUT /video/:/transcode/session/8ewh9586u5ue5u2ngpa4biwd/6612f141-0d30-4165-a1ae-ec0403ef904d/progress/stream?index=0&id=0&codec=h264&type=video (33 live) 0ms 195 bytes (pipelined: 5) (range: bytes=0-) 
Oct 09, 2019 02:25:50.576 [0x7f667d5f9700] DEBUG - Auth: authenticated user 24301214 as aiden.disney@gmail.com
Oct 09, 2019 02:25:50.576 [0x7f65d7fff700] DEBUG - Request: [12.148.188.209:58386 (WAN)] GET /media/providers (33 live) TLS GZIP Signed-in Token (aiden.disney@gmail.com)
Oct 09, 2019 02:25:50.579 [0x7f667d5f9700] DEBUG - Completed: [12.148.188.209:58386] 200 GET /media/providers (33 live) TLS GZIP 2ms 3887 bytes (pipelined: 10)
Oct 09, 2019 02:25:50.598 [0x7f656effd700] DEBUG - Request: [127.0.0.1:43734 (Loopback)] PUT /video/:/transcode/session/8ewh9586u5ue5u2ngpa4biwd/6612f141-0d30-4165-a1ae-ec0403ef904d/progress/stream?index=1&id=0&codec=aac&type=audio&profile=HE-AAC (33 live) Signed-in Token (raspberryheads) (range: bytes=0-) 
Oct 09, 2019 02:25:50.598 [0x7f667cdf8700] DEBUG - Completed: [127.0.0.1:43734] 200 PUT /video/:/transcode/session/8ewh9586u5ue5u2ngpa4biwd/6612f141-0d30-4165-a1ae-ec0403ef904d/progress/stream?index=1&id=0&codec=aac&type=audio&profile=HE-AAC (33 live) 0ms 195 bytes (pipelined: 6) (range: bytes=0-) 
Oct 09, 2019 02:25:50.599 [0x7f66777fe700] DEBUG - Request: [127.0.0.1:43734 (Loopback)] PUT /video/:/transcode/session/8ewh9586u5ue5u2ngpa4biwd/6612f141-0d30-4165-a1ae-ec0403ef904d/progress/streamDetail?index=0&id=0&codec=h264&type=video&profile=High&width=1280&height=720&interlaced=0&level=31&frameRate=23.987&disp_default=1 (33 live) Signed-in Token (raspberryheads) (range: bytes=0-) 
Oct 09, 2019 02:25:50.599 [0x7f667cdf8700] DEBUG - Completed: [127.0.0.1:43734] 200 PUT /video/:/transcode/session/8ewh9586u5ue5u2ngpa4biwd/6612f141-0d30-4165-a1ae-ec0403ef904d/progress/streamDetail?index=0&id=0&codec=h264&type=video&profile=High&width=1280&height=720&interlaced=0&level=31&frameRate=23.987&disp_default=1 (32 live) 0ms 195 bytes (pipelined: 7) (range: bytes=0-) 
Oct 09, 2019 02:25:50.599 [0x7f66017fa700] DEBUG - Request: [127.0.0.1:43734 (Loopback)] PUT /video/:/transcode/session/8ewh9586u5ue5u2ngpa4biwd/6612f141-0d30-4165-a1ae-ec0403ef904d/progress/streamDetail?index=1&id=0&codec=aac&type=audio&profile=HE-AAC&channels=2&layout=stereo&sampleRate=48000&disp_default=1 (31 live) Signed-in Token (raspberryheads) (range: bytes=0-) 
Oct 09, 2019 02:25:50.600 [0x7f667cdf8700] DEBUG - Completed: [127.0.0.1:43734] 200 PUT /video/:/transcode/session/8ewh9586u5ue5u2ngpa4biwd/6612f141-0d30-4165-a1ae-ec0403ef904d/progress/streamDetail?index=1&id=0&codec=aac&type=audio&profile=HE-AAC&channels=2&layout=stereo&sampleRate=48000&disp_default=1 (31 live) 0ms 195 bytes (pipelined: 8) (range: bytes=0-) 
Oct 09, 2019 02:25:50.600 [0x7f6591ffb700] DEBUG - Request: [127.0.0.1:43734 (Loopback)] PUT /video/:/transcode/session/8ewh9586u5ue5u2ngpa4biwd/6612f141-0d30-4165-a1ae-ec0403ef904d/progress/streamDetail?index=2&id=0&codec=subrip&type=subtitle&language=eng&disp_default=1 (31 live) Signed-in Token (raspberryheads) (range: bytes=0-) 
Oct 09, 2019 02:25:50.600 [0x7f667cdf8700] DEBUG - Completed: [127.0.0.1:43734] 200 PUT /video/:/transcode/session/8ewh9586u5ue5u2ngpa4biwd/6612f141-0d30-4165-a1ae-ec0403ef904d/progress/streamDetail?index=2&id=0&codec=subrip&type=subtitle&language=eng&disp_default=1 (30 live) 0ms 195 bytes (pipelined: 9) (range: bytes=0-) 
Oct 09, 2019 02:25:50.618 [0x7f6641ffb700] DEBUG - Request: [127.0.0.1:43734 (Loopback)] PUT /video/:/transcode/session/8ewh9586u5ue5u2ngpa4biwd/6612f141-0d30-4165-a1ae-ec0403ef904d/progress?duration=5053.012000 (30 live) Signed-in Token (raspberryheads) (range: bytes=0-) 
Oct 09, 2019 02:25:50.618 [0x7f66437fe700] DEBUG - Started session successfully: 8ewh9586u5ue5u2ngpa4biwd
Oct 09, 2019 02:25:50.618 [0x7f667d5f9700] DEBUG - Completed: [127.0.0.1:43734] 204 PUT /video/:/transcode/session/8ewh9586u5ue5u2ngpa4biwd/6612f141-0d30-4165-a1ae-ec0403ef904d/progress?duration=5053.012000 (30 live) 0ms 203 bytes (pipelined: 10) (range: bytes=0-) 
Oct 09, 2019 02:25:50.619 [0x7f667cdf8700] DEBUG - Completed: [12.148.188.209:58384] 200 GET /video/:/transcode/universal/start.mpd?hasMDE=1&path=%2Flibrary%2Fmetadata%2F187311&mediaIndex=0&partIndex=0&protocol=dash&fastSeek=1&directPlay=0&directStream=1&subtitleSize=100&audioBoost=100&location=wan&addDebugOverlay=0&autoAdjustQuality=0&directStreamAudio=1&mediaBufferSize=102400&session=8ewh9586u5ue5u2ngpa4biwd&subtitles=burn&Accept-Language=en (30 live) TLS GZIP 77ms 1026 bytes (pipelined: 18)
Oct 09, 2019 02:25:50.635 [0x7f656d7fa700] ERROR - [Transcoder] [mp4 @ 0x1298180] Application provided duration: -16 / timestamp: 387064 is out of range for mov/mp4 format
Oct 09, 2019 02:25:50.635 [0x7f6642ffd700] DEBUG - Transcoder segment range: 0 - 0 (0)
Oct 09, 2019 02:25:50.645 [0x7f6601ffb700] DEBUG - Transcoder segment range: 0 - 1 (1)
Oct 09, 2019 02:25:50.652 [0x7f6590ff9700] DEBUG - Transcoder segment range: 0 - 2 (2)
Oct 09, 2019 02:25:50.657 [0x7f656f7fe700] ERROR - [Transcoder] [mp4 @ 0x1298180] Application provided duration: -16 / timestamp: 964600 is out of range for mov/mp4 format
Oct 09, 2019 02:25:50.657 [0x7f6600ff9700] DEBUG - Transcoder segment range: 0 - 3 (3)
Oct 09, 2019 02:25:50.666 [0x7f667d5f9700] DEBUG - Auth: authenticated user 1 as raspberryheads
Oct 09, 2019 02:25:50.666 [0x7f656cff9700] DEBUG - Request: [107.218.146.168:55631 (WAN)] GET /status/sessions (34 live) TLS GZIP Signed-in Token (raspberryheads)
Oct 09, 2019 02:25:50.667 [0x7f656cff9700] DEBUG - [Now] Adding 4 sessions.
Oct 09, 2019 02:25:50.670 [0x7f667d5f9700] DEBUG - Completed: [107.218.146.168:55631] 200 GET /status/sessions (34 live) TLS GZIP 3ms 9684 bytes (pipelined: 9)
Oct 09, 2019 02:25:50.671 [0x7f66027fc700] DEBUG - Transcoder segment range: 0 - 4 (4)

Oct 09, 2019 02:25:51.968 [0x7f6590ff9700] DEBUG - Transcoder segment range: 0 - 67 (67)
Oct 09, 2019 02:25:51.994 [0x7f65927fc700] DEBUG - Transcoder segment range: 0 - 68 (68)
Oct 09, 2019 02:25:52.014 [0x7f66027fc700] DEBUG - Transcoder segment range: 0 - 69 (69)
Oct 09, 2019 02:25:52.015 [0x7f656ffff700] ERROR - [Transcoder] [mp4 @ 0x1298180] Application provided duration: -16 / timestamp: 16943080 is out of range for mov/mp4 format
Oct 09, 2019 02:25:52.068 [0x7f6641ffb700] DEBUG - Transcoder segment range: 0 - 70 (70)
Oct 09, 2019 02:25:52.077 [0x7f6591ffb700] ERROR - [Transcoder] [mp4 @ 0x1250f80] Application provided duration: -1 / timestamp: 4433215 is out of range for mov/mp4 format
Oct 09, 2019 02:25:52.077 [0x7f66017fa700] DEBUG - Transcoder segment range: 0 - 71 (71)
Oct 09, 2019 02:25:52.077 [0x7f656d7fa700] ERROR - [Transcoder] [mp4 @ 0x1298180] Application provided duration: -16 / timestamp: 17317864 is out of range for mov/mp4 format
Oct 09, 2019 02:25:52.084 [0x7f66437fe700] ERROR - [Transcoder] [mp4 @ 0x1298180] Application provided duration: -16 / timestamp: 17520616 is out of range for mov/mp4 format
Oct 09, 2019 02:25:52.084 [0x7f65d7fff700] DEBUG - Transcoder segment range: 0 - 72 (72)
Oct 09, 2019 02:25:52.131 [0x7f6600ff9700] DEBUG - Transcoder segment range: 0 - 73 (73)
Oct 09, 2019 02:25:52.131 [0x7f6601ffb700] ERROR - [Transcoder] [mp4 @ 0x1298180] Application provided duration: -16 / timestamp: 17760232 is out of range for mov/mp4 format
Oct 09, 2019 02:25:52.145 [0x7f6642ffd700] DEBUG - Session 8ewh9586u5ue5u2ngpa4biwd (4) is throttling

This will cause the perceived “crash”. The media file is bad.

1 Like
5

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.