Server Version#: 1.14.1.5488
Player Version#: 1.38 (11485)
Hi All,
I’m hoping somebody here might be able to help; this is driving me insane! I’m guessing the issue is a setting someplace on my end, but I have no idea what switch to toggle or what cable to jiggle…
When I try to play the Original Quality of file, the logs (attached) indicate that it is direct playing, but the file never actually plays.
If I change the quality to something else (1080p 20Mbps, for example) the file will play, but Tautalli indicates (as do the logs) that it is transcoding:
Any help how to fix this or insight as to why this is happening is appreciated.
For the record:
PMS is running on a mid-2011 iMac (2.7 GHz Intel Core i5, 12GB RAM)
Cross-posting to another section (apple-tv) that doesn’t apply to your situation (desktop) and ignoring the instruction right above your post (post logs) does nothing to get this resolved for you…
On the contrary it helps the team debug it given that it’s the same symptoms, more information = better triaging
I’m facing the exact same symptoms with a Laptop browser and now I’m confirming that I’m also seeing the exact same symptom on my iOS phone as well (it’ll play 10Mbps 1080 but won’t play original quality which is much lower in bitrate). So this issue being replicated across multiple devices and platforms - it could point to an issue with the server rather than the client.
I’ll get the logs once I can access the server and post them
Different devices transcode for different reasons because they are capable of playing different formats directly.
Just because your setup (server hardware) is transcoding your file (which could be encoded differently) on your desktop hardware doesn’t mean another user with different server hardware, a different file, being played back on a different device that there’s a common issue. In fact it’s very unlikely.
There are a lot of moving parts in the Plex ecosystem and two environments are almost never identical which is why there are tags to help distinguish between them and why logs are so important.
I’m seeing all sorts of odd errors in your log. Not really sure what is going on. It’s basically saying it can’t find the file to direct play the movie. There’s also other file not found type of errors accessing other things from your PMS.
I wonder if it’s a permission issue and your SSL certificate got messed up. Try signing your server out then back in, then do the same on your Apple TV.
I’ll check your logs, but that’s not what I said to do. If there is an issue with the SSL certificate, quitting PMS does nothing. You need to sign out and back in, which will generate a new SSL certificate. Do the server first, then the Apple TV.
