We don’t always live in a world with consistent home Wi-Fi or Internet speeds. Maybe the cellular signal varies during the bus ride into work, or your Wi-Fi slows down every time your roommate microwaves a burrito. When your connection quality changes, it’s annoying for video players to pause or require you to change a quality setting. In cases like that, it’s ideal to automatically adapt without interruptions.
To give you the best possible experience, Plex can now automatically adjust the quality of your video based on your connection speed. When auto quality is turned on, videos will start at the quality that you have selected in your app’s quality settings, then increase or decrease quality based on your connection speed.
Where can I try auto quality?
This feature is starting as a Plex Pass preview available for our Android (mobile), iOS, and Apple TV apps. To try the preview, you’ll need:
- Plex Media Server version 1.8.1 or later (available as a Plex Pass preview release)
- app that has the new Automatically Adjust Quality setting
- app signed in with a Plex Pass account
- app settings have Automatically Adjust Quality turned on
Plex apps that support the new Automatically Adjust Quality setting:
- Plex Web (3.20.4 or later)
- Plex for Android mobile (5.10 or later)
- Plex for iOS (4.10 or later)
- Plex for Apple TV (1.11 or later)
- (Auto quality is coming soon to Plex apps on other TVs and streaming devices.)
In coming weeks, auto quality will become available to all non-Plex Pass users and other Plex apps. Each app needs to be tuned and tested to make sure that we provide a smooth experience with auto quality. We know that your portable devices can have inconsistent Internet connections when you’re on the go, so we started with the mobile apps.
This feature is starting as a preview to help us identify any problems early on. If you experience problems with auto quality, we want to know about it. Please post your issue report to the Plex forum for your app.
In particular, please report any issues with playback stalling or pausing, video corruption, or audio problems. It’s also helpful for you to confirm that the issue only occurs when Automatically Adjust Quality is turned on.
To learn more about the auto quality feature and how to use it, visit our new help article about Automatically Adjust Quality.
For our advanced users, the article also includes technical details such as bit rate ranges, transcoding implications, and advanced configuration.