Two albums won't play?

waynekwal · October 12, 2024, 12:10pm

Server Version#: 1.103.1.238-223cbba6
Player Version#: current browser

I have two albums that play just fine through Windows Media, VLC, and other players, but when trying to get Plex to play them, they get either unknown errors, or sometimes Network errors (s1001 Network).

I’ve had both of these albums for more than a decade, so I don’t know why they’re causing issues now. They’re both just MP3.

To troubleshoot, I removed both albums from my Plex music folder, scanned to make sure Plex recognized them as no longer there, moved them back into my music folder, rescanned, and saw when Plex added them to the “Recently Added” playlist. Not only did it fail to play them, but it seems to be having trouble with the metadata, as it won’t even pull the song titles. This is also strange because both Windows Media and even just File Explorer properties reads the metadata just fine.

I’d love any suggestions or other troubleshooting steps I could take as to why these albums are having issues now.

waynekwal · October 12, 2024, 12:14pm

Debug log.

[
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        "address": "clients.plex.tv",
        "uri": "https://clients.plex.tv",
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        "isBundled": false,
        "isFallback": false,
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        "isPending": false,
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        "isUnauthorized": false,
        "isUnavailable": false,
        "isFailed": false,
        "isAborted": false,
        "isLoopback": false,
        "isPrivate": false,
        "isHttps": true,
        "isSecure": true,
        "isPlexDirect": false,
        "currentTest": null,
        "sources": [
          {
            "id": "internal"
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    "type": "log:message",
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    "message": "[Metrics] Updating session last interaction time",
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    "type": "log:message",
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  },
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    "type": "ajax",
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    "url": "https://clients.plex.tv/api/home/users?X-Plex-Product=Plex%20Web&X-Plex-Version=4.136.1&X-Plex-Client-Identifier=gb0jui285a7lry1n3kylulxy&X-Plex-Platform=Microsoft%20Edge&X-Plex-Platform-Version=129.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Microsoft%20Edge&X-Plex-Device-Screen-Resolution=1530x763%2C1920x1080&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Session-Id=8e1693be-685c-405d-8ecb-148692467cae&X-Plex-Playback-Session-Id=&X-Plex-Playback-Id=",
    "status": 200,
    "headers": {
      "Accept-Language": "en",
      "Accept": "application/xml"
    },
    "responseLength": 1008,
    "time": "2024-10-12T12:12:23.701Z"
  },
  {
    "type": "log:message",
    "level": 3,
    "message": "[Metrics] Updating session last interaction time",
    "time": "2024-10-12T12:13:28.553Z"
  },
  {
    "type": "ajax",
    "url": "https://clients.plex.tv/api/invites/requests?X-Plex-Product=Plex%20Web&X-Plex-Version=4.136.1&X-Plex-Client-Identifier=gb0jui285a7lry1n3kylulxy&X-Plex-Platform=Microsoft%20Edge&X-Plex-Platform-Version=129.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Microsoft%20Edge&X-Plex-Device-Screen-Resolution=1530x763%2C1920x1080&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Session-Id=8e1693be-685c-405d-8ecb-148692467cae&X-Plex-Playback-Session-Id=&X-Plex-Playback-Id=",
    "status": 200,
    "headers": {
      "Accept-Language": "en",
      "Accept": "application/xml"
    },
    "responseLength": 206,
    "time": "2024-10-12T12:13:28.683Z"
  },
  {
    "type": "ajax",
    "url": "https://clients.plex.tv/api/home/users?X-Plex-Product=Plex%20Web&X-Plex-Version=4.136.1&X-Plex-Client-Identifier=gb0jui285a7lry1n3kylulxy&X-Plex-Platform=Microsoft%20Edge&X-Plex-Platform-Version=129.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Microsoft%20Edge&X-Plex-Device-Screen-Resolution=1530x763%2C1920x1080&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Session-Id=8e1693be-685c-405d-8ecb-148692467cae&X-Plex-Playback-Session-Id=&X-Plex-Playback-Id=",
    "status": 200,
    "headers": {
      "Accept-Language": "en",
      "Accept": "application/xml"
    },
    "responseLength": 1008,
    "time": "2024-10-12T12:13:28.687Z"
  }
]

waynekwal · October 14, 2024, 1:09pm

Bump for the weekday crowd. I still haven’t figured out any solution.

waynekwal · October 17, 2024, 3:37pm

Checking to see if anyone has any suggestions.

OttoKerner · October 17, 2024, 3:38pm

It could be worthwhile to verify (and fix) those files with a tool like this one: https://mp3val.sourceforge.net/

waynekwal · October 17, 2024, 4:07pm

Worked like a charm, thanks! Kinda feel like I should run that thing on my whole library…

waynekwal · October 17, 2024, 4:12pm

Heh, I’m doing this that. So many tag problems. Not sure why some tag issues make Plex barf and some don’t, but I’m not going to ask as long as it works now.

OttoKerner · October 17, 2024, 5:28pm

Yeah, I’m using it on any mp3 file which I haven’t created myself.
It is crazy what utterly broken software is (or has been) out there.

system · January 15, 2025, 5:29pm

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.

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