Server Version#: 1.18.4.2171
Player Version#: 7.27.1.15203 (5c57babb)
I am unable to play TV Show in shield TV - everything else is working (every other show i tried to play, movies etc.) i am recieving error “playback has stopped because cinnection to server has been lost… retry / cancel” I can play this show in browser, but same error is also in android phone player
media info of episode here:
General
Unique ID : 209007765042946838479323128999378156685 (0x9D3D6E6BAE140CEB81F84A6C1E6BFC8D)
Complete name : W:\TV SHOWS\The Walking Dead\Season 01\The.Walking.Dead.S01E01.1080p.10bit.BluRay.5.1.x265.HEVC-MZABI.mkv
Format : Matroska
Format version : Version 4
File size : 1.03 GiB
Duration : 1 h 7 min
Overall bit rate : 2 203 kb/s
Encoded date : UTC 2017-05-19 18:20:59
Writing application : mkvmerge v9.6.0 ('Slave To Your Mind') 64bit
Writing library : libebml v1.3.4 + libmatroska v1.4.5
Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L4@Main
Codec ID : V_MPEGH/ISO/HEVC
Duration : 1 h 7 min
Bit rate : 2 001 kb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Original frame rate : 23.976 (23976/1000) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.040
Stream size : 960 MiB (91%)
Title : HEVC x265 10bit Video / 2000 kbps / 1080p / 23.976 fps / Main 10 Profile 4
Writing library : x265 1.9:[Linux][GCC 4.6.2][64 bit] 10bit
Encoding settings : wpp / ctu=64 / min-cu-size=8 / max-tu-size=32 / tu-intra-depth=1 / tu-inter-depth=1 / me=3 / subme=3 / merange=57 / rect / no-amp / max-merge=3 / temporal-mvp / no-early-skip / rdpenalty=0 / no-tskip / no-tskip-fast / strong-intra-smoothing / no-lossless / no-cu-lossless / no-constrained-intra / no-fast-intra / no-open-gop / no-temporal-layers / interlace=0 / keyint=250 / min-keyint=23 / scenecut=0 / rc-lookahead=25 / lookahead-slices=4 / bframes=4 / bframe-bias=0 / b-adapt=2 / ref=3 / limit-refs=3 / limit-modes / weightp / no-weightb / aq-mode=1 / qg-size=32 / aq-strength=1.00 / cbqpoffs=0 / crqpoffs=0 / rd=4 / psy-rd=2.00 / rdoq-level=2 / psy-rdoq=1.00 / signhide / deblock / sao / no-sao-non-deblock / b-pyramid / cutree / no-intra-refresh / rc=2 / pass / bitrate=2000 / qcomp=0.60 / qpmin=0 / qpmax=51 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ipratio=1.40 / pbratio=1.30
Default : Yes
Forced : No
Audio
ID : 2
Format : AAC LC SBR
Format/Info : Advanced Audio Codec Low Complexity with Spectral Band Replication
Commercial name : HE-AAC
Format settings : Explicit
Codec ID : A_AAC-2
Duration : 1 h 7 min
Bit rate : 192 kb/s
Channel(s) : 6 channels
Channel layout : C L R Ls Rs LFE
Sampling rate : 48.0 kHz
Frame rate : 23.438 FPS (2048 SPF)
Compression mode : Lossy
Delay relative to video : 40 ms
Stream size : 92.1 MiB (9%)
Title : HE-AAC / 5.1 / 48 kHz / 192 kbps
Language : English
Default : No
Forced : No
Text #1
ID : 3
Format : PGS
Muxing mode : zlib
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 1 h 6 min
Bit rate : 8 946 b/s
Count of elements : 1345
Stream size : 4.28 MiB (0%)
Language : English
Default : No
Forced : No
Text #2
ID : 4
Format : UTF-8
Codec ID : S_TEXT/UTF8
Codec ID/Info : UTF-8 Plain Text
Duration : 1 h 5 min
Bit rate : 45 b/s
Count of elements : 294
Stream size : 21.8 KiB (0%)
Language : Arabic
Default : No
Forced : No
Menu
00:00:00.000 : en:00:00:00.000
00:04:59.925 : en:00:04:59.925
00:13:11.791 : en:00:13:11.791
00:26:58.617 : en:00:26:58.617
00:36:45.578 : en:00:36:45.578
00:49:39.977 : en:00:49:39.977
01:06:26.357 : en:01:06:26.357
logs from server and shield player are included
Plex Media Server Logs_2020-02-12_11-38-14.zip (4.8 MB) shield log.txt (1.0 MB)
