Unrecognized plex.direct SNI name

General Discussions
1

Hi,
I am getting the unrecognized plex direct SNI name error as per below.

Any one know what caused it and how to fix it?

Error Message:
[CERT] TLS connection came in with unrecognized plex.direct SNI name ‘[IP address].fb0ae17fb73c4f038921411e2e7fd50b.plex.direct’; using installed plex.direct cert

CERT: incomplete TLS handshake: sslv3 alert certificate unknown

Thanks

2

It could be your DNS resolver/router interfering with how Plex is assigning a FQDN to your server. https://support.plex.tv/articles/206225077-how-to-use-secure-server-connections#toc-4

Or your anti virus software inserting its own “intermediary certificate” in order to spy on Plex’s encrypted communication.

3

Ok thanks Otto. I will read the post you shared and have a look the setting of router/antivirus. Thanks again.

4

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