Hi,
I’m trying to integrate the webhook with an external service, my Plex instance has multiple accounts, but all webhook payload contains always
"Account":{"id":0,"thumb":"","title":""}
That likely means that you’re playing media from a device which is not signed in to a Plex account (the embedded web client allows this, for example. In that event, since there is no account, the server sends the event with the id 0 account which is unnamed (the admin account is id 1).
If you are playing from a signed-in client and are seeing this behavior then something is going really wrong and (debug, not verbose) server logs will likely be needed.
Thanks, I have found entries from iPad with the right value on the Account field.
I did few tests, using a browser signed with a Plex account, it returns empty account field if the plex-home is allowing guest access. I updated my instance by disabling the Guest access and now the payload is containing my plex account details for the admin user
Plex Media Server Logs_2025-04-12_18-06-58.zip (3.9 MB)
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