Windows 11 player crashing in seconds or minutes

Plex Players Desktop Players
1

Server Version#: 1.41.6.9685
Player Version#: 1.108.1.307-dd5b87aa
Plex_.log (240.9 KB)

From a few months, randomly after launch, the windows desktop app crashes sometimes in seconds, sometimes in 1 or 2 minutes.
I’ve tried

  • playing with Nvidia settings
  • performing a clean reinstall (deleting AppData folder)
  • installing HTPC version

Nothing worked and plex cannot be reached for support.
Please help, thanks

2

it looks like you went a bit overboard in your attempt to anonymize your logs. Looks like anything that’s a time, duration, IP address, screen refresh rates or app version was overwritten with W-X-Y-Z.

There seem to be some network related errors (e.g. invalid port messages or a message indicating the server certificate doesn’t match the URL) – with the restricted log it’s hard/impossible to tell if this is a custom certificate / configuration you made or something the server did itself.

Is that the current log or the one started before and ending with the app crash?

3

Thanks for helping!

I took this log after an app crash, and did not restart the app. Here is the same log, sry about that, I tweaked the regex to preserve timestamps, hope it helps
Plex_.log (256.0 KB)

It seems odd that some network error would cause the app to crash?

4

If your motherboard chipset allows “Resizable Bar”, you should activate it.

If you use a nVidia GPU, ensure that you don’t define any overrides in the nVidia graphics control panel which are globally effective for all apps. (Usually labeled “3D settings” or somesuch)
Only define them for the apps and games which need them. In other words: don’t define any overrides for the Plex player.

5

Initially I didn’t play with NVidia settings, but some posts suggested it could be a graphical issue.
It appears my intel chipset does not support Resizable bar, although my nvidia GPU does. Now setting my nvidia GPU as default for plex didn’t fix the crashes.

6

Mine started crashing a couple of weeks ago. I will be watching a show and then it just stops and I can’t open Plex on my TV without going to my computer and relaunching Plex. I am not really techy with Plex but I have had a lifetime membership for years and never had a problem.

7

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