Hello @pcmaster00. To be clear, we did not change anything behind the scenes. From what you provided, the show Star trek Enterprise was mis-matched to the original Star Trek. Once matched, a show cannot be automatically re-matched to another show. It is just not possible. A user would have to manually unmatch and match the show or move the files around enough that Plex’s scanners will treat them as brand new and attempt to match the show again.
Please note that although @ChuckPa is not an employee, he is part of our group of dedicated supporters we call Ninjas. These are highly knowledgable individuals who can answer most support questions. If there is something they can’t answer, they have means to contact official Plex staffers. Support staffers such as myself do monitor the forums and respond when needed. I did see this thread before, but I saw that you were given the correct advice, so I did not feel a response from me was needed. But since you asked, I am providing this response.
Also, for the record, your file naming is not following Plex’s naming guidelines. Yes, it is possible to match shows correctly even when the files don’t follow the naming guidelines, but when things don’t work, the file naming is usually the culprit.
The series scanner will use the Series folder to assign the metadata id and if wrong, it doesn’t matter what the filename serie name is, you would need to re-match it which you don’t seem to have ever done…
You posted in a forum called “Scanner and Metadata Agent Development” when it is not about agent development, nor a confirmed bug since you didn’t even follow the naming conventions, without naming the agent used (tvdb most likelly but “The Movie Database” also does series), without precising the series folder name until your 7th post, without indicating the metadata id the agent assigned, which is important since you could have selected “fix incorrect match” on the serie to fix, but above all, without attaching agent logs like bell-behaved persons do:
You could have attached logs and gotten an answer in one post saying rematch your series, but you choose to not search, not attach logs, yet demand support. From you previous posts, you know logs exists. You should feel bad. Had you spent a tenth of the effort you spend moaning to actually properly document your post, it would have been dealt with…
@pcmaster00 said:
I have 2 similar TV Series that are crossing the media info and I can not figure out how to fix it. I have Star Trek - The Original Series from the 70s and Star Trek - Enterprise from the 2000’s. The problem comes up with Enterprise. It gives me all the right artwork, but the episode names, descriptions and original air dates are all The Original Series. All the file names are in a predictable pattern of Show name - Season # Episode # - Episode Name. Example “Star Trek - Enterprise S1 E16 - Shuttlepod One”, yet it is still reading it wrong.
Looking for suggestions.
it may be confusing things since “Star Trek - Enterprise” is officially just called “Enterprise”. if you either take “Star Trek” off the front of the file names, or unmatch, then manually re-match using just “Enterprise” as your search, it should come up correctly.
Star Trek Enterprise/
Season 1/
Star Trek Enterprise.S01E16.Shuttlepod One.mkv
my template for filebot is
{n}/Season {s}/{n}.{s00e00}.{t}
I never have incorrect identification.
That having been said, if you have MP4 files and there is metadata inside the MP4, this can cause incorrect identification and metadata retrieval. That’s why I don’t use MP4 files. Too difficult to purify
