Error in the fanart.tv agent

After some time I have no background images more in the music libraries get automated over the fanart.tv agent.
After long trying i have found following in the logfiles:

The background image is called as follows and results in an error:

ERROR (networking: 219) - Error opening URL ‘http://assets.fanart.tv/fanart/music/b5c2fdfc-d037-45b8-84f9-09ebb7ff8aa1/artistbackground/richard-cliff-53e91330b2615.jpg/preview.jpg’

After this, the actual image can not be inserted.

Can it be that the agent is a mistake?
The /preview at the end WITHOUT .jpg would not give an error code.

So:

would give an result.

My System: PlexMediaServer V 1.2.2.2857
Plattform: NAS Synology DS2016 Play

@Micha63 i’m having the same issue! Please fix plex!

A fix is already in the pipeline for this. I have no information as to when it will be released

@sa2000 said:
A fix is already in the pipeline for this. I have no information as to when it will be released

Thank you for your answers. I thought I was alone with the problem!

@Micha63 said:

@sa2000 said:
A fix is already in the pipeline for this. I have no information as to when it will be released

Thank you for your answers. I thought I was alone with the problem!

Plex Media Server 1.2.3 is now available initially for Plex Pass and would be expected to become public once it had some exposure

See Release Notice https://forums.plex.tv/discussion/comment/1286422/#Comment_1286422

Yes.
One of the corrections in the new Version 1.2.3.2914:

"(Metadata) Issues obtaining preview images from fanart.tv. (#5524) "

But nothing has changed. Still the same error. Unfortunately.

In com.plexapp.agents.plexmusic.log:

_2016-10-25 20:50:59,388 (74059460) : DEBUG (networking:166) - Requesting ‘http://assets.fanart.tv/fanart/music/88679ca2-2080-4cea-8669-41ab4b8d865d/artistbackground/mena-maria-5371164e0fb50.jpg/**preview.jpg**’

2016-10-25 20:50:59,974 (74059460) : ERROR (networking:219) - Error opening URL ‘http://assets.fanart.tv/fanart/music/88679ca2-2080-4cea-8669-41ab4b8d865d/artistbackground/mena-maria-5371164e0fb50.jpg/**preview.jpg’**

2016-10-25 20:50:59,975 (74059460) : INFO (init:163) - Couldn’t add art (http://assets.fanart.tv/fanart/music/88679ca2-2080-4cea-8669-41ab4b8d865d/artistbackground/mena-maria-5371164e0fb50.jpg): HTTP Error 404: Not Found
_

PS: I have restart the Plex Media Server and do the “plex dance” before.

Results:
A lot of pictures for front:

But nothing for background:

Plex Media Server 1.2.3 is now available initially for Plex Pass and would be expected to become public once it had some exposure

See Release Notice https://forums.plex.tv/discussion/comment/1286422/#Comment_1286422

Glad you guys are on this. Hope this fix gets released to the Public channel ASAP.

@johnny2678 said:

Plex Media Server 1.2.3 is now available initially for Plex Pass and would be expected to become public once it had some exposure

See Release Notice https://forums.plex.tv/discussion/comment/1286422/#Comment_1286422

Glad you guys are on this. Hope this fix gets released to the Public channel ASAP.

This “fix” unfortunately does’t work in Version 1.2.3

@Micha63 said:
Yes.
One of the corrections in the new Version 1.2.3.2914:

"(Metadata) Issues obtaining preview images from fanart.tv. (#5524) "

But nothing has changed. Still the same error. Unfortunately.

In com.plexapp.agents.plexmusic.log:

_2016-10-25 20:50:59,388 (74059460) : DEBUG (networking:166) - Requesting ‘http://assets.fanart.tv/fanart/music/88679ca2-2080-4cea-8669-41ab4b8d865d/artistbackground/mena-maria-5371164e0fb50.jpg/**preview.jpg**’

2016-10-25 20:50:59,974 (74059460) : ERROR (networking:219) - Error opening URL ‘http://assets.fanart.tv/fanart/music/88679ca2-2080-4cea-8669-41ab4b8d865d/artistbackground/mena-maria-5371164e0fb50.jpg/**preview.jpg’**

2016-10-25 20:50:59,975 (74059460) : INFO (init:163) - Couldn’t add art (http://assets.fanart.tv/fanart/music/88679ca2-2080-4cea-8669-41ab4b8d865d/artistbackground/mena-maria-5371164e0fb50.jpg): HTTP Error 404: Not Found
_

PS: I have restart the Plex Media Server and do the “plex dance” before.

Results:
A lot of pictures for front:

But nothing for background:

The change is in version 1.2.3 and there is no longer any reference to preview.jpg in the fanart code - it could be old references
Could you test with some new media and if the problem remains, please get zip of the logs and screenshots
See https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files

@Micha63 said:

@johnny2678 said:

Plex Media Server 1.2.3 is now available initially for Plex Pass and would be expected to become public once it had some exposure

See Release Notice https://forums.plex.tv/discussion/comment/1286422/#Comment_1286422

Glad you guys are on this. Hope this fix gets released to the Public channel ASAP.

This “fix” unfortunately does’t work in Version 1.2.3

@sa2000 said:

@Micha63 said:
Yes.
One of the corrections in the new Version 1.2.3.2914:

"(Metadata) Issues obtaining preview images from fanart.tv. (#5524) "

But nothing has changed. Still the same error. Unfortunately.

In com.plexapp.agents.plexmusic.log:

_2016-10-25 20:50:59,388 (74059460) : DEBUG (networking:166) - Requesting ‘http://assets.fanart.tv/fanart/music/88679ca2-2080-4cea-8669-41ab4b8d865d/artistbackground/mena-maria-5371164e0fb50.jpg/**preview.jpg**’

2016-10-25 20:50:59,974 (74059460) : ERROR (networking:219) - Error opening URL ‘http://assets.fanart.tv/fanart/music/88679ca2-2080-4cea-8669-41ab4b8d865d/artistbackground/mena-maria-5371164e0fb50.jpg/**preview.jpg’**

2016-10-25 20:50:59,975 (74059460) : INFO (init:163) - Couldn’t add art (http://assets.fanart.tv/fanart/music/88679ca2-2080-4cea-8669-41ab4b8d865d/artistbackground/mena-maria-5371164e0fb50.jpg): HTTP Error 404: Not Found
_

PS: I have restart the Plex Media Server and do the “plex dance” before.

Results:
A lot of pictures for front:

But nothing for background:

The change is in version 1.2.3 and there is no longer any reference to preview.jpg in the fanart code - it could be old references
Could you test with some new media and if the problem remains, please get zip of the logs and screenshots
See https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files

Found similar issue elsewhere - raising it with the development team

@sa2000 said:
The change is in version 1.2.3 and there is no longer any reference to preview.jpg in the fanart code - it could be old references
Could you test with some new media and if the problem remains, please get zip of the logs and screenshots
See https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files

I have used version 1.2.3 - and any new media. I will upload new log files as soon as i have time.

@sa2000 said:
Found similar issue elsewhere - raising it with the development team

Ok - an who is the contact person?

@Micha63 said:

@sa2000 said:
The change is in version 1.2.3 and there is no longer any reference to preview.jpg in the fanart code - it could be old references
Could you test with some new media and if the problem remains, please get zip of the logs and screenshots
See https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files

I have used version 1.2.3 - and any new media. I will upload new log files as soon as i have time.

@sa2000 said:
Found similar issue elsewhere - raising it with the development team

Ok - an who is the contact person?

No need for new logs - I did not spot that you were mentioning the plexmusic bundle in your earlier post.
A fix to that bundle is being made and will make its way into the Plex Media Server release process.

Plex Media Server 1.2.5 should have the plexmusic bundle fanart correction

Please try it out.

Yes. Works well again. Still crunching on my music library, but backgrounds, artwork - everything is there it seems.

Thank you for the feedback

Excellent! Yes, now it works.
Thank you so much!