Server Version#: 1.15.3.876
Running PMS in Docker environment. I’ve noticed none of the agents (last.fm/fanart.tv) are finding any background images for all of my music artists, however poster images are found. Movies and TV shows background images are scraped fine.
I understand not all artists will have background images but it is doing it for all artists. Does anyone know how to fix this please?
Do you have the last.fm/fanart.tv agents enabled? (Settings > Agents > Artists)
If so double check that the agent settings are enabled as well.
If everything looks in order it may be helpful to take a look at the logs.
First generate fresh logs to look at (make note of your current time e.g. Apr 18, 2019 10:26).
There may be a lot to parse through, this is where I would use the timestamp you noted earlier to look at only the relevant lines. Something like:
grep “Apr 18, 2019 10:26” Plex\ Media\ Server.log | grep -i “background”
Anything telling in the logs around the GET requests for the background image?
Last.FM and Fanart.tv agents are enabled and look fine within the settings.
I’m having a look through the log but struggling to interpret the issue. Sorry to sound lazy but please can you scan over the Plex Media Server.log at around the 09:46 mark for artist Jimmy Eat World and see if you can find an issue?
I didn’t see anything telling in the logs, but I did notice that for Artists that contain background art gathered externally there are entries in the Info.xml file.
<art>
<item media="com.plexapp.agents.plexmusic_3b290cd6ce485d4cf14bbbab52c7ed" external="True"/>
</art>
You can find the path to the Info.xml file here and check to see if there are any items in the art tag.
Apr 26, 2019 09:46:34.234 [0x7f79a55df700] DEBUG - Loading Artist Jimmy Eat World from XML file: "/config/Library/Application Support/Plex Media Server/Metadata/Artists/5/a59ba9bc225c2f4fd48dc2a9223422cbc610494.bundle/Contents/_combined/Info.xml"
I’m wondering if perhaps this is a permission issue since you say it’s happening for all artists. Are you able to manually upload a background image for an artist?
Sorry for the slow replies. I am able to upload my own images fine.
Just wanted to say that I have the exact same issue. I’m running PMS Premium on Debian 9. This only seems to be for music. Backgrounds for tv shows and movies are just fine.
Edit: I did notice this in my logs, but it doesn’t really say much:
2019-05-21 19:52:42,038 (7f2c4a7fc700) : DEBUG (networking:166) - Requesting ‘https://webservice.fanart.tv/v3/music/ada7a83c-e3e1-40f1-93f9-3e73dbc9298a’
2019-05-21 19:52:42,722 (7f2c4a7fc700) : ERROR (networking:219) - Error opening URL ‘https://webservice.fanart.tv/v3/music/ada7a83c-e3e1-40f1-93f9-3e73dbc9298a’
Any ideas? My first thought is it could be firewall issue, but my tv show and movie agents are pulling from fanart.tv just fine. Also like Rich_Pitchshift, I’m able to manually upload background images just fine.
com.plexapp.agents.fanarttv.log (15.2 KB)
Thanks for doing some testing. How do we get the attention of the devs on here?
Does anyone have any ideas on what to look for or how to fix this issue? I am wondering if it is an issue with the Linux build as this was working when I was using a Windows-based Plex server back in January.
I believe that I have solved my issue or at least found a work around as I now have music artist backgrounds!
It looks like the FanartTV agent might be broken, so installed this one that someone created: https://github.com/sander1/Fanart-TV-Agent.bundle You just need to follow the instructions on this page to set it up: https://support.plex.tv/articles/201187656-how-do-i-manually-install-a-plugin/
Plex Premium Music libraries also refused to use the non-broken fanart agent, so I switched my music libraries to regular “non-premium” ones and everything is working as it should with the fixed Fanart agent.
Is there a way to use the alternative agent with premium music libraries?
Not that I’m aware of, sadly. In fact from what I can see, it’s impossible to change the agents on the Premium Library and you’re limited to the ones that are built into it. 
Did anyone else see the recent email from Plex regarding music libraries?
We’ve been hard at work on some significant improvements to music metadata in Plex, and as part of that effort, we’re reworking some parts of the system that automatically grabs all that sweet artwork and other metadata that make your music library awesome. This change will impact the ability to add new music to Plex Premium Music libraries on older Plex Media Servers:
Starting July 1, Plex Media Server version 1.15.8 or higher will be required to continue to add music to Premium music libraries.
Wonder if a fix is coming soon.
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