Error message "There was an error loading the video. Please try again later"

Online Media Sources
1

I am living in Germany/EU. I have a free account and may watch most free TV channels, but with some, there is the error message

There was an error loading the video. Please try again later

The error message appears with all European “The Rakuten TV” TV channels,
but also some other including “Farscape”.
Is this a license problem for me as German/EU citizen,
( is there really an IP address check that detects if a member is not using Internet from a location in USA? ),
or are these TV channels not available at this moment, in general?

By Google and by this forum, I didn’t find my error message. So am I the first who reports it?

Sincerely
Rolf

2

Update: All the TV channels with the error still appear in the overview of free TV channels, but… most of the TV channel pages don’t exist anymore.

Example: If I click on the “farscape” link, I get an HTTP error “404 - Not Found”…

So all these “error” channels, they now disappear due to end of general license agreements, and it was not just legal restrictive action against non-US customers?

3

Update 2:
Most “error” TV channels are now available again, especially the “The Rakuten TV” TV channels”,
but “Farscape” is still with 404 error.

Bad news: The order of the TV channels in the overview changed :frowning:

4

Which client type are you using?

I am not aware of a TV channel named Farscape.
Farscape the show and its off-shoot the Peacekeeper Wars is available as On Demand from plex: https://watch.plex.tv/de/show/farscape

If you are using a web browser, make sure not to use any web browser add-ins which restrict certain web bsites or regular features of web browsers.
Don’t use any special kind of web browser which is expressivly developed to do the same (like e.g. Brave or Vivaldi).

5

I am using Win10 with Firefox.
I am living in Germany/EU.

I refer to the free TV series,
https://watch.plex.tv/live-tv/channel/farscape

which was available in June when I wrote the first message, then 404 error, then it disappeared totally.
I was unable to find it by the internal search engine too.
Now its back again.
Unstable service? Streaming offers appear and disappear from day to day ???

In some other cases, direct links = deep links, like calling a bookmarked URL, doesnt work, while searching the channel by the internal search engine works.

https://watch.plex.tv/live-tv/channel/craction-tv
https://watch.plex.tv/live-tv/channel/rakuten-viki
https://watch.plex.tv/live-tv/channel/top-true-crime
Direct call by bookmark: 404 error
Called by internal search engine results, searching for “craction”: Webpage with channel is displayed.
Some minutes later:
Direct call by bookmark: 404 error
Called by internal search engine results, searching for “craction”: 404 error

Even worse:
https://watch.plex.tv/live-tv/channel/family-rakuten-tv
in German language, was available some minutes ago, now 404 error.

Via
https://watch.plex.tv/live-tv/category/entertainment
, there is
https://watch.plex.tv/live-tv/channel/familie-rakuten-tv-3
same logo,
but this is in Dutch !!!
very-few minutes later, the page still loads but error message
“There was an error loading the video”.
Currently I see this message with MANY channels…

I found both channels via
http://watch.plex.tv/live-tv/category/entertainment
, some weeks ago there was an image-link to the German channel,
which disappeared,
now there is the image-link to the Dutch channel,
of course with different contents on the channels.

Some weeks ago, there was

Now there is

If you enter

Believe me,
its not my computer or my os or my browser,
I NEVER NEVER experienced this with any other website or streaming service, by using a browser, that web pages disappear, or are just callable by internal search engine ect.

And that this changed within minutes, that a webpages was available or not.
Or that the videos on the webpage channel may be played or not.

Something technically must be cracked,
either a proxy service.
or the webserver ( database) itself?
So if the internal search engine gives same result as I know from some weeks ago, and if I call the page by the internal search engine, and get 404 error,
I am frustrated.
This was not 1-day-only experience, Plex now has the repuation to be unstable.
And dont call me “with my computer it works”,
if there is a load balancing, at least the servers dedicated to Europe dont work properly.
And there must be dumb internship candidates, who permanently change the URLs of channels, even change the language of the channel ( and by that the name, i.e. “western filme” to “western movies” ).

Plex is the only known 100% unstable streaming service.
If I want to watch a channel, I bookmark it.
If I want to watch a channel, I dont want that it disappears and appears within minutes, no matter by calling it by bookmark or the internal search engine.

6

Are you using a VPN? Or using a data connection form one of the neighbouring countries Netherlands or Denmark?
Many of the channels you are mentioning are no supposed to be available in Germany due to contractual reasons.
“Familie - Rakuten TV” is only supposed to be available in Denmark.
The Grjngo channels are only supposed to be available in the Netherlands.

7

Hello Otto,
I opened a new thread

*“Familie - Rakuten TV” is only supposed to be available in Denmark.
https://watch.plex.tv/en-GB/live-tv/channel/family-rakuten-tv

  • Eine lustige Auswahl an Filmen, die Kinder und Erwachsene gleichermaßen unterhalten,
  • kuratiert von Rakuten TV.

is 100% German :slight_smile:
Rakuten TV is mostly German videos, they have own video community site too.

https://watch.plex.tv/en-GB/live-tv/channel/grjngo-westernfilme

  • Grjngo - Westernfilme
  • Grjngo ist einer der größten Channel für Western Filme und Serien. Alles in HD Qualität!

Some weeks ago, indeed, it was titled

  • Grjngo - Western Movies

http://watch.plex.tv/live-tv/channel/grjngo-western-movies

Before that, in August, it had German title ( see my message of August ).

What are you talking about?

I talk about unreliable non-continuity,
now in 2 threats.

8

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.