Can someone from Plex please help me figure this out. Or anyone for that matter. Started happening about a week ago. Certain Channels never finish “loading” using the web client under Program Guide/Watch NOW. It appears to be only a web app issue since I can see those channels using the Amazon Fire TV app. I think it is a bug in the web app but can’t get anyone from Plex to answer my oirginal bug post.
Thought DB was messed up… so installed new fresh load of the PMS and still have the same issue.
Is this happening to others?
I thought maybe it had been fixed in the latest stable version. Upgraded to that… didn’t fix it. Upgraded to the beta Version…still didn;t fix it…beta 1.12.2.4929
I’m assuming that the issue has to do with the way that Plex Web App is receiving the channel information from the agent (i.e. TheTVDB? for that channel) But then again, since I have no way of knowing exactly how Plex gathers TV database information, I don’t know if this is something I need to speak to “TheTVDB about” or not.
I am submitting a bug report exactly as the Plex bug report pages states. Would one of the developers please take a look at this.
I am curently running on UBUNTU 16.04.4 (although I have also run this on Windows 10 Pro and still receive the issue - same computer hardware different computer). Computer is Dell, 64-bit/8Gig Ram, Intel i5 processor. I have tried this on the following versions:
1.12.1.4855
1.12.2.4929 (Beta)
1.12.3.4947 (Most recent Beta)
The problem that I am experiencing is posted above. However, my original post did not have my logs files. I have now included them. I produce the issue by clicking on Program Guide WATCH/NOW. I did this at exactly 11:26am and immediately downloaded the log files which are now attached. I am also including a new screen shot that shows what is happening.
But before I past that, I did find in the PMS log file the initial “connect” request:
And after that in the log, I do see the following error message showing up several times during the page loading. I’m not sure if this is normal or not. I suspect not and I suspect that this may be the issue. I would like a developer to comment on this. Please help.
I’m been struggling with exactly the same problem, also for one or two weeks now. Very frustrating… I removed my dvr and re-added it, re-scanned channels and it worked correctly for a short time. It may have stopped working as at the first recording but I cannot confirm that. I can post a screen shot but it looks identical to the above - 22 channels, of which 6 are blank with loading messages. PMS is at latest public release on ubuntu 16.04.4. I’m in Brisbane, Australia - Freeview Brisbane epg listings. If there is anything I can provide to help resolve this, please let me know.
I’ve just noticed, this may not be an epg or back end problem at all. It is most likely a plex web problem. When I use the ‘watch now’ feature on the android app, all channels show up as expected. Opening a chrome page to the web app on the same device at the same time, reveals the 6 loading channels. Please see the attached screenshots.
Thanks for the input. I agree it’s probably the same issue. Honestly, with the lack of Plex customer support I’m looking to go with Emby for the long term. They allow you to use “Channels direct” which I have now purchased a subscription to. I just found out that their guide is much more up to date than EPG-Systems/Gracenote. For instance: Madam Secretary on CBS: this Sunday Gracenote still shows that it’s going to be recorded. However, the “ACMA awards” are playing that night and Madam Secretary won’t be recorded. Channels Direct already knows about it, so My Emby server already knows about it. Gracenote does not. Plex should abandon these guys. They are horrible. If they can’t keep the big guys up to date (CBS/NBC/ABC/FOX) then they are not worth whatever money Plex is paying them. Furthermore, Yes… this is a WEB APP issue and I submitted the bug issue in that forum as well, but again…nothing from Plex support or any developer. I am quickly losing confidence in the Plex team. If they can’t quickly fix a Web APP issue when they only have one non-configurable guide data connection, then one has to wonder just how much effort is being put into the programming on their Server and Web App. In my estimation, their effort to support all of the BYOD’s is killing them. It’s spreading them too thin. They need to take a step back and always make sure that their Web APP is working consistently.
Finally, I would go with a grabber that produces the XML and point Plex to that for my DVR, but according to other posts on this forum, it appears as though this causes several other issues in terms of episode(s) watched that I really don’t want to deal with.
@TroyHeinrich said:
I am submitting a bug report exactly as the Plex bug report pages states. Would one of the developers please take a look at this.
I am curently running on UBUNTU 16.04.4 (although I have also run this on Windows 10 Pro and still receive the issue - same computer hardware different computer). Computer is Dell, 64-bit/8Gig Ram, Intel i5 processor. I have tried this on the following versions:
1.12.1.4855
1.12.2.4929 (Beta)
1.12.3.4947 (Most recent Beta)
The problem that I am experiencing is posted above. However, my original post did not have my logs files. I have now included them. I produce the issue by clicking on Program Guide WATCH/NOW. I did this at exactly 11:26am and immediately downloaded the log files which are now attached. I am also including a new screen shot that shows what is happening.
But before I past that, I did find in the PMS log file the initial “connect” request:
And after that in the log, I do see the following error message showing up several times during the page loading. I’m not sure if this is normal or not. I suspect not and I suspect that this may be the issue. I would like a developer to comment on this. Please help.
First I would like to apologize for this not being picked up. Bumping posts is the right thing to do and you did do this 3 days after your original post. I actually did bookmark it myself to come back to it
There is currently a suspected server issue to do with the requests for watchnow that is impacting Plex Web. I need to establish if this is the same issue. So I would like you to get me some diagnostics when this happens
Then when the problem arises, take a full screenshot as you have done before and showing the time (so as before - do not crop) and then start a browser tab and go to this url on the server http://127.0.0.1:32400/tv.plex.providers.epg.onconnect:7/watchnow/all?X-Plex-Token=xxxxxxxxxxxxxx
The token is the string you noted earlier
Select all the response that you get back and copy it to a text file and save
zip the text file and attach with the zipped logs and screenshot please
Make sure the screenshot is taken the moment you see the problem so I can use the time to look at log entries
Thanks
In the evidence you provided - the screenshot was 11:38 but the logs to 11:26 so could not match it to log lines.
Thanks for getting back to me. We have narrowed this down to a problem when there exists the same show and episode airing on two different channels at the same time. We did an inspection on the browser and found the request for the epg data. I have 36 channels that are available on the tuner and there are 36 shows in the epg xml file that is returned to the browser. At the time we checked it, there were 3 channels that displayed as “loading…” and when we compared it to the returned XML file, there were exactly 3 shows that were duplicates. This accounts for why at times I am seeing 5 channels not loading and at other times I see only 3 channels not loading. Depending on how you are parsing it, we can see how this could happen. The Video section contains all the same data (which is expected) and the media section does show two different channels (which is also expected). So it appears like it’s possible that the media section may be being ignored or there is a parsing error of some sort.
@TroyHeinrich said:
Thanks for getting back to me. We have narrowed this down to a problem when there exists the same show and episode airing on two different channels at the same time. We did an inspection on the browser and found the request for the epg data. I have 36 channels that are available on the tuner and there are 36 shows in the epg xml file that is returned to the browser. At the time we checked it, there were 3 channels that displayed as “loading…” and when we compared it to the returned XML file, there were exactly 3 shows that were duplicates. This accounts for why at times I am seeing 5 channels not loading and at other times I see only 3 channels not loading. Depending on how you are parsing it, we can see how this could happen. The Video section contains all the same data (which is expected) and the media section does show two different channels (which is also expected). So it appears like it’s possible that the media section may be being ignored or there is a parsing error of some sort.
Attatched is the XML file
Thank you very much - it is the issue that is currently being looked into by the development team - which as you have established arises when there are duplicates on different channels
@TroyHeinrich Completely agree - the web app must take priority - it is the lowest common denominator. I also tried freepg and found that it failed miserably at filtering movies from tv shows… I didn’t investigate any further than that. I can’t bring myself to purchase a subscription to icetv or others. At the end of the day, freeview should be… well, free
I have the same problem, but keep in mind that even though the show is available on more than one channel it does not mean that both channels are equally desirable. I have several duplicate channels (I am in the middle of three cities, so I may get a network on a different channel for each city), and some are much stronger and less noisy than others. The current server app makes it very difficult or impossible to see which channel a show is on and to select the preferable channel.
NOTE: the “Watch Now” is not shown in the user manual, so there is nothing explaining that the difference is supposed to be between “Watch Now” under the “Discover” drop down and “On Right Now”, in the “Guide”/“Program Guide” home page other than them showing two different numbers of channels.
