New Roku 4k box shows just the time and logo

Plex Players Streaming Devices
1

Server Version#: 1.42.2.10156
Player Version#: 8.6 Build 9

Just got a new (and my first) 4k 2024 Roku box and the Plex app just shows the time …

Tried removing app and re-installing, rebooting Roku, etc. If I push ← I do get a “Do you want to exit” screen with a badly formatted Yes button.

Pressing any button plays the “bad noise”

Is this a known issue? Do I have to run it in 1080p?

20251023_104529
20251023_1045293222×1814 277 KB

20251023_104631
20251023_1046313222×1814 382 KB

20251023_104538
20251023_1045383222×1814 379 KB

2

I should mention: This is before any logins or anything. It shows the Plex splash screen, then this.

3

Hmm this should at least show navigation even if offline. I know these may seem silly but

can you check:

  • verify the Roku has internet access (settings -> network -> check connection
    • result should be: “connection check was successfull”
  • what is software version: settings -> system -> about
  • can you open other apps, like Roku Channel and play content?
  • do you have any network level firewall or similar like pi-hole that may be blocking things?
4

Definitely has Internet. Plays NetFlix and Prime just fine.

No black holes at all (And all my other older Roku’s and what not are playing Plex fine).

It’s running 14.6

The big difference between this Roku and the one it replaced is I had to go to HDMI 2.0 from 1.4 to get 4k everywhere. But that was mostly just turning it on for the HDMI port.

5

Ok this is something to try to get the app logs off the roku.

  1. Reboot the Roku (to ensure no other Plex channels are already running in the background)
  2. do not open any channels after the reboot
  3. Visit Plex for Roku Launcher (it’s important to use http otherwise it won’t be able to contact the local device)
  4. Roku IP Address: local Roku IP (settings → network → about → IP address)
  5. channel: Plex (public release)
  6. Enable debugging checked
  7. Click Launch
  8. Wait for HomeScreen to show (even in the empty/broken state)
  9. Click Show Logs
  10. Copy logs and DM them to me by clicking on my username/avatar to see message button.
6

Done and done. It says “Unable to find Roku at , double check the IP address” but it launched Plex when I clicked the button.

1 Like
7

So we think it is trying to sign in via the Roku SSO credentials rather than just your Plex credentials and is failing for some reason. We can remove the Roku SSO from your Plex account so it should asks you to input your Plex creds ( after a reboot and launch) but wanted to make sure that is OK with you before I did that.

8

Is that going to make me sign into every Roku box again? Ahh, either way. Go ahead and do that.

9

It should not sign you out off other devices afaik since token should still be good.

Done. Please reboot and relaunch.
if it does same please get logs again.

10

Yay! I get the “Go ahead, stream free” page with Sign in options now.

Thank you!

1 Like