EPG stopped updating

A few days ago, the EGP stopped updating.
The last day I see in the EPG is Jan-18; 10 days from now.

When I try to manually refresh it, it reaches 71-73%, then the PMS server log shows either:

Jan 08, 2018 21:28:20.533 [0x7f0c21ffe700] ERROR - Error issuing curl_easy_perform(handle): 28
Jan 08, 2018 21:28:20.534 [0x7f0c21ffe700] ERROR - EPG: received http response of 408 from request to https://tmsapi.plex.tv/v1.1/lineups/CAN-OTAH3P3K5/grid?api_key=xxxx&endDateTime=2018-01-18T18%3A00Z&imageSize=Ms&imageText=false&startDateTime=2018-01-18T12%3A00Z&stationId=45867%2C53502%2C72755%2C63040
Jan 08, 2018 21:28:20.534 [0x7f0c21ffe700] WARN - EPG[onconnect]: Failed to load EPG.

or

Jan 08, 2018 21:31:11.509 [0x7f0c197fe700] ERROR - Error issuing curl_easy_perform(handle): 28
Jan 08, 2018 21:31:11.510 [0x7f0c197fe700] ERROR - EPG: JSON parse error. Data from request is [{"stationId":"45867","callSign":"CBFTDT","affiliateCallSign":"SRC","affiliateId":"16371","channel":"2.1","preferredImage":{"uri":"http://plex.tmsimg.com/sources/generic/generic_sources_h9.png"},"airings":[{"startTime":"2018-01-09T12:00Z","endTime":"2018-01-09T12:15Z","duration":15,"qualifiers":["CC","DVS","HD 720p"],"channels":["2.1"],"stationId":"45867","ratings":[{"body":"The R\u00e9gie du cin\u00e9ma","code":"G"}],"program":{"tmsId":"SH025892870000","rootId":"13191413","seriesId":"13191413","subType":"Series","title":"Ranger Rob","releaseYear":2016,"releaseDate":"2016-09-05","origAirDate":"2016-09-05","titleLang":"en","descriptionLang":"fr-CA","entityType":"Show","genres":["Adventure","Animated","Children"],"audience":"Children","shortDescription":"Un gar\u00e7on de 10 ans exp\u00e9rimente toutes les joies et les d\u00e9fis d'un enfant de son \u00e2ge.","longDescription":"Un gar\u00e7on de 10 ans exp\u00e9rimente toutes les joies et les d\u00e9fis d'un enfant de son \u00e2ge.","ratings":[{"body":"Canadian Parental Rating","code":"C"},{"body":"USA Parental Rating","code":"TVY"}],"preferredImage":{"width":"960","height":"1440","uri":"http://plex.tmsimg.com/assets/p13191413_i_v8_ab.jpg","category":"Iconic","primary":"true","tier":"Series"}}},{"startTime":"2018-01-09T12:15Z","endTime":"2018-01-09T12:30Z","duration":15,"qualifiers":["CC","HD 720p"],"channels":["2.1"],"stationId":"45867","ratings":[{"body":"The R\u00e9gie du cin\u00e9ma","code":"8+"}],"program":{"tmsId":"SH017867070000","rootId":"7889800","seriesId":"7889800","subType":"Series","title":"Garfield et cie","releaseYear":2009,"releaseDate":"2009-05-05","origAirDate":"2009-10-26","titleLang":"fr-CA","descriptionLang":"fr-CA","entityType":"Show","genres":["Children","Animated","Comedy"],"audience":"Children","shortDescription":"Les aventures du chat Garfield et de ses amis.","longDescription":"Les aventures du chat Garfield et de ses amis.","topCast":["Frank Welker","Gregg Berger","Wally Wingert"],"ratings":[{"body":"Canadian Parental Rating","code":"C8"},{"body":"Departamento de Justi\u00e7a, Classifica\u00e7\u00e3o, T\u00edtulos e Qualifica\u00e7\u00e3o","code":"L"},{"body":"USA Parental Rating","code":"TVY7"}],"preferredImage":{"width":"960","height":"1440","caption":{"content":"The Garfield Show","lang":"en"},"uri":"http://plex.tmsimg.com/assets/p7889800_i_v8_aa.jpg","category":"Iconic","primary":"true","tier":"Series"}}},{"startTime":"2018-01-09T12:30Z","endTime":"2018-01-09T13:00Z","duration":30,"qualifiers":["CC","HD 720p"],"channels":["2.1"],"stationId":"45867","ratings":[{"body":"The R\u00e9gie du cin\u00e9ma","code":"G"}],"program":{"tmsId":"SH009621140000","rootId":"305695","seriesId":"305695","subType":"Series","title":"Toc toc toc","releaseYear":2007,"releaseDate":"2007-09-10","origAirDate":"2007-09-10","titleLang":"fr-CA","descriptionLang":"fr-CA","entityType":"Show","genres":["Fantasy"],"longDescription":"Cette \u00e9mission pour enfants met en sc\u00e8ne un village myst\u00e9rieux aux maisons faites de mat\u00e9riaux recycl\u00e9s, o\u00f9 les habitants se d\u00e9placent au moyen du Magli, cet \u00e9trange v\u00e9hicule fus\u00e9e ultra rapide. Les deux h\u00e9ros, You\u00ef et Alia, ainsi que leurs amis Kao et Zala\u00e9, traversent des portes secr\u00e8tes fabriqu\u00e9es par Rabou afin de plonger dans d'autres r\u00e9gions du monde. Ils y d\u00e9couvrent de nouveaux univers, tout en cr\u00e9ant des jeux et des chansons. De retour au village, les quatre amis c\u00f4toient les boutiquiers sympathiques de la Place publique et doivent composer avec monsieur Craquepotte, si rigide et grand d\u00e9fendeur des r\u00e8gles instaur\u00e9es.","shortDescription":"En compagnie de You\u00ef et Alia, les petits font la d\u00e9couverte de mondes inconnus.","topCast":["Fr\u00e9d\u00e9ric B\u00e9langer","Marie-Christine Le Huu","Marc St-Martin"],"ratings":[{"body":"Canadian Parental Rating","code":"G"},{"body":"USA Parental Rating","code":"TVG"}],"preferredImage":{"width":"960","height":"1440","uri":"http://plex.tms
Jan 08, 2018 21:31:11.511 [0x7f0c197fe700] WARN - EPG[onconnect]: Failed to load EPG.

Most often the 2nd error; I saw the 1st error only once.

Same JSON parse error in my system too. macOS High Sierra, PMS = Version 1.11.1.4730.
My EPG info ends on 2/7/2018

Any fix here? Workarounds? Manual EPG JSON editing and manual loading?

Logs seem to indicate there’s and unexpected EOF, unless the log is truncating the request data…

Deleted DVR and added it again. EPG seems to be working again.

Yet another DVR annoyance. I just had to delete and recreate also. It should not need so much technical support just to keep a programme guide running!

I’m having a similar issue, only work around was to delete and recreated the dvr, the initial epg file seems to last a few weeks, then i’ve had to delete and recreate the dvr to get the epg file to work again.

I saw this in another post somewhere but here’s a workaround for the issue:

  1. Exit Plex
  2. Locate DB folder (yellow highlight)
  3. Identify files marked in red and change filename by adding .old
  4. Restart Plex… EPG should reinitialize and run
  5. You’ll see files you change (red) recreated in your folder

I hope this helps!