ARE YOU F’ING KINDING ME!!! Your DB goes on vacation and every Plex user is unable to use the software!
I’m very sorry about the downtime. Sadly, no service can claim to be perfect, so we have to engineer around this. The media server, for example, keeps cached locally all of the account/auth information and can perform perfectly during any outages which occur. The iOS app, on the other hand, had a terrible bug where it signed the user out when it got an unexpected response from plex.tv. This is not by design, but a stupid mistake, and we fixed it. In addition, we’ve made it a top priority for our QA team to use a simulated offline cloud service to ensure all our apps operation correctly. But “every Plex user is unable to use” is just not true; many of the apps do the same as the server and will continue to function fine during any outages.
