Unable to play items after recent PlexPass Update

@KE55ARD said:
Hi guys, looks like I’m having the same issue but don’t fully understand the problem. Any help would be much appreciated.

@pnieva1 said:
Hi guys I have the same problem and don’t seem to find that plexmediaserver.service file. Can anyone give me more details about these solution? Thanks

Please enable debug logging on the server and restart the server
Then when you get the problem, note the time and locate the Plex Media Server.log and attach together with indication of when the issue arose.

See these support pages
https://support.plex.tv/hc/en-us/articles/201643703-Reporting-issues-with-Plex-Media-Server
https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files