Updated Plex to 0.9.17.2 and can no longer watch any media anywhere.

General Discussions
1

Hello,

I have upgraded my Plex server to 0.9.17.2, and can no longer play any media locally, remotely, or on my tablet.
I have attached the logs. It appears to be an issue with transcoding. Most of my media is in mkv and avi format. When I click to play something, it hangs at the circular loading window and never completes. On my tablet, it says there is an error and to try restarting the Plex Media Server and the application. Nothing seems to work.

I updated using “dpkg -i plexmediaserver_0.9.17.2.2159-2bd156c_amd64.deb”
My Plex Media Server runs Ubuntu 15 under Proxmox.

Original Install was using “plexmediaserver_0.9.16.6.1993-5089475_amd64.deb”

I have even tried moving the entire /var/lib/plexmediaserver/Library/Application Support/Plex Media Server, uninstall and reinstall Plex and it makes no difference. I can’t seem to play any files.

2

I downgraded my server back to 0.9.16.6 and video playback is working again. Appears to be an issue with 0.9.17.2 only.

3

I same setup (proxmox, debian and plexmediaserver_0.9.16.6.1993-5089475_amd64.deb), problem (cannot play any media) and solution (downgrade)

4

There HAS to be something wrong with Version 0.9.17.2.2159 I have a QNAP and I was notified of this latest version, downloaded it, and it’s 88mb in size. I “successfully installed it” on my QNAP and it flat out isn’t starting at all. I panicked a bit, downloaded the previous version 0.9.16.6 and it’s size is 122mb . I don’t recall ever seeing the plex server install go DOWN in size like that. Suffice it to say I’m now up and running successfully after going here https://plex.tv/downloads/1/archive and downloading / installing 0.9.16.6. I won’t be upgrading again until there’s a concrete answer here as this seems to be a widespread non platform specific issue

5

ugh… this could explain the freakin’ pain I’ve been going thru all week. First I lost communication with my Mapped Drives that have worked for almost 2 years… then Once I finished fixing all my metadata again I can’t seem to watch a damn tv episode…

6

Sorry to Chime in, it works a treat on Mac10.11.5 for me. Hope you guys work it out, earlier today there was a post with a work around

7

@TommyLiknes said:
I same setup (proxmox, debian and plexmediaserver_0.9.16.6.1993-5089475_amd64.deb), problem (cannot play any media) and solution (downgrade)
this is also the same issue and fix if you are running linuxserver.io plex docker, downgrading fixed it.

8

I’m also having issues and am in the process of downgrading to the previous version for the first time ever. My metadata scanning using the xbmcnfo agent is now not working as is the dreamplex plugin. Although it’s not Plex’s job to maintain the compatability of plugins with their system, they have changed something significant enough to break the two plugins which are essential to the running of my system.

9

@digitalstorm07 said:
Hello,

I have upgraded my Plex server to 0.9.17.2, and can no longer play any media locally, remotely, or on my tablet.
I have attached the logs. It appears to be an issue with transcoding. Most of my media is in mkv and avi format. When I click to play something, it hangs at the circular loading window and never completes. On my tablet, it says there is an error and to try restarting the Plex Media Server and the application. Nothing seems to work.

I updated using “dpkg -i plexmediaserver_0.9.17.2.2159-2bd156c_amd64.deb”
My Plex Media Server runs Ubuntu 15 under Proxmox.

Original Install was using “plexmediaserver_0.9.16.6.1993-5089475_amd64.deb”

I have even tried moving the entire /var/lib/plexmediaserver/Library/Application Support/Plex Media Server, uninstall and reinstall Plex and it makes no difference. I can’t seem to play any files.

Some issue with the locale settings

Jun 11, 2016 16:11:55.317 [0x7f6968eeb800] ERROR - Exception analyzing media file '/mnt/data/movies/Stargate The Ark of Truth (2008)/Stargate The Ark of Truth (2008).mkv' (locale::facet::_S_create_c_locale name not valid)

Could you run the locale command to see what the settings are

After getting that info, could you try to edit /etc/systemd/system/plexmediaserver.service to have the same Lang values set as the OS and then run: systemctl daemon-reload and restarts plex media server and see if that makes a difference.

10

The deb file for the newer version 0.9.17.2 doesn’t have a systemd startup script it seems, so it must be using the startup script from the old version, which does have a systemd startup script.

My Locale is the following.
root@plex:~# locale
LANG=C
LANGUAGE=
LC_CTYPE=“C”
LC_NUMERIC=“C”
LC_TIME=“C”
LC_COLLATE=“C”
LC_MONETARY=“C”
LC_MESSAGES=“C”
LC_PAPER=“C”
LC_NAME=“C”
LC_ADDRESS=“C”
LC_TELEPHONE=“C”
LC_MEASUREMENT=“C”
LC_IDENTIFICATION=“C”
LC_ALL=

This is an LXC container under Proxmox.

11

Same prob here on ubuntu 14.04 LTS, never had issue like this before.

12

@vulcanjedi said:
Same prob here on ubuntu 14.04 LTS, never had issue like this before.

locale settings please and Plex Media Server.log with the error?

And after you get that info, trying out suggestion in the earlier post to see if that stops the errors

13

Hi,

I’ve experienced the same issue on Debian Jessie.
But I’ve tried with PHT (I’m currently using PMS) and it was working.
Downgrading solves the problem.

But I’ve two servers and one is working (same Debian version but more powerful).

For the locale solution, one of my server is using en_US.UTF-8 (working) and the other fr_FR.UTF-8 (not working).

14

:~$ locale
LANG=en_US.UTF-8
LANGUAGE=
LC_CTYPE=“en_US.UTF-8”
LC_NUMERIC=“en_US.UTF-8”
LC_TIME=“en_US.UTF-8”
LC_COLLATE=“en_US.UTF-8”
LC_MONETARY=“en_US.UTF-8”
LC_MESSAGES=“en_US.UTF-8”
LC_PAPER=“en_US.UTF-8”
LC_NAME=“en_US.UTF-8”
LC_ADDRESS=“en_US.UTF-8”
LC_TELEPHONE=“en_US.UTF-8”
LC_MEASUREMENT=“en_US.UTF-8”
LC_IDENTIFICATION=“en_US.UTF-8”
LC_ALL=

Ill try to dig up my log later after work.

UPDATE: to be more specific my PMS is not connectable after upgrading. So re playback…can’t attempt cause my PMS is no longer discoverable/communicable and I believe the service was running.

15

@vulcanjedi said:
:~$ locale
LANG=en_US.UTF-8
LANGUAGE=
LC_CTYPE=“en_US.UTF-8”
LC_NUMERIC=“en_US.UTF-8”
LC_TIME=“en_US.UTF-8”
LC_COLLATE=“en_US.UTF-8”
LC_MONETARY=“en_US.UTF-8”
LC_MESSAGES=“en_US.UTF-8”
LC_PAPER=“en_US.UTF-8”
LC_NAME=“en_US.UTF-8”
LC_ADDRESS=“en_US.UTF-8”
LC_TELEPHONE=“en_US.UTF-8”
LC_MEASUREMENT=“en_US.UTF-8”
LC_IDENTIFICATION=“en_US.UTF-8”
LC_ALL=

Ill try to dig up my log later after work.

Your locale is already set to US - all other cases seen were when it was not.
So need the log with debug enabled to confirm it is the same issue

16

Jun 13, 2016 15:57:59.952 [0x7f35c0ffe700] INFO - Plex Media Server v0.9.17.2.2159-2bd156c - ubuntu PC x86_64 - build: linux-ubuntu-x86_64 ubuntu
Jun 13, 2016 15:57:59.952 [0x7f35c0ffe700] INFO - Linux version: 3.13.0-88-generic (#135-Ubuntu SMP Wed Jun 8 21:10:42 UTC 2016)
Jun 13, 2016 15:57:59.953 [0x7f35c0ffe700] INFO - Processor Intel® Xeon® CPU E3-1245 V2 @ 3.40GHz
Jun 13, 2016 15:57:59.949 [0x7f35cc2c2840] DEBUG - BPQ: [Idle] -> [Starting]
Jun 13, 2016 15:57:59.950 [0x7f35cc2c2840] ERROR - FATAL ERROR: Codecs: Initialize: ‘boost::filesystem::create_directories: Permission denied: “/xxxx/yyyy/zzzzz/Plex/Codecs”’

Hmm I have my directory in a non default location. so that its backed up on differnt volume.
Everything currently is under
/xxxx/yyyy/zzzzz/Plex\ Media\ Server
Why is that not being used, is that being obsoleted to ‘Plex’
or should Plex be ‘Plex Media Server’?

I manually created this /Plex folder
all thats in it is Codecs
which seems to me shoudl all be under the single root folder ‘Plex Media Server’
My PMS is back up now though.

17

@vulcanjedi said:
Jun 13, 2016 15:57:59.952 [0x7f35c0ffe700] INFO - Plex Media Server v0.9.17.2.2159-2bd156c - ubuntu PC x86_64 - build: linux-ubuntu-x86_64 ubuntu
Jun 13, 2016 15:57:59.952 [0x7f35c0ffe700] INFO - Linux version: 3.13.0-88-generic (#135-Ubuntu SMP Wed Jun 8 21:10:42 UTC 2016)
Jun 13, 2016 15:57:59.953 [0x7f35c0ffe700] INFO - Processor Intel(R) Xeon(R) CPU E3-1245 V2 @ 3.40GHz
Jun 13, 2016 15:57:59.949 [0x7f35cc2c2840] DEBUG - BPQ: [Idle] → [Starting]
Jun 13, 2016 15:57:59.950 [0x7f35cc2c2840] ERROR - FATAL ERROR: Codecs: Initialize: ‘boost::filesystem::create_directories: Permission denied: “/xxxx/yyyy/zzzzz/Plex/Codecs”’

Hmm I have my directory in a non default location. so that its backed up on differnt volume.
Everything currently is under
/xxxx/yyyy/zzzzz/Plex\ Media\ Server
Why is that not being used, is that being obsoleted to ‘Plex’
or should Plex be ‘Plex Media Server’?

I manually created this /Plex folder
all thats in it is Codecs
which seems to me shoudl all be under the single root folder ‘Plex Media Server’
My PMS is back up now though.

A decision was made that it should be separate from the Plex Media Sever directory and hence the use of the new Plex directory

18

@vulcanjedi said:
Jun 13, 2016 15:57:59.952 [0x7f35c0ffe700] INFO - Plex Media Server v0.9.17.2.2159-2bd156c - ubuntu PC x86_64 - build: linux-ubuntu-x86_64 ubuntu
Jun 13, 2016 15:57:59.952 [0x7f35c0ffe700] INFO - Linux version: 3.13.0-88-generic (#135-Ubuntu SMP Wed Jun 8 21:10:42 UTC 2016)
Jun 13, 2016 15:57:59.953 [0x7f35c0ffe700] INFO - Processor Intel(R) Xeon(R) CPU E3-1245 V2 @ 3.40GHz
Jun 13, 2016 15:57:59.949 [0x7f35cc2c2840] DEBUG - BPQ: [Idle] → [Starting]
Jun 13, 2016 15:57:59.950 [0x7f35cc2c2840] ERROR - FATAL ERROR: Codecs: Initialize: ‘boost::filesystem::create_directories: Permission denied: “/xxxx/yyyy/zzzzz/Plex/Codecs”’

Hmm I have my directory in a non default location. so that its backed up on differnt volume.
Everything currently is under
/xxxx/yyyy/zzzzz/Plex\ Media\ Server
Why is that not being used, is that being obsoleted to ‘Plex’
or should Plex be ‘Plex Media Server’?

I manually created this /Plex folder
all thats in it is Codecs
which seems to me shoudl all be under the single root folder ‘Plex Media Server’
My PMS is back up now though.

Please check permissions on any parent folder to the folder Plex and ensure that they have the read and execute bit set for the user Plex or that the user Plex has access to the folders and Plex can create a folder here: /xxxx/yyyy/zzzzz/Plex