Unable to play items after recent PlexPass Update

Plex Media Server Desktops & Laptops
1

I’ve installed the latest PlexPass update and suddenly I can view half of my library. What on earth happened? ANyone else had problems?

I’m getting the following in my logs:

Jun 15, 2016 21:23:11.359 [0x7f6aa53fc700] ERROR - Error issuing curl_easy_perform(handle): 7
Jun 15, 2016 21:23:11.359 [0x7f6aa53fc700] WARN - HTTP error requesting POST http://crashreport.plexapp.com:8881 (7, Couldn't connect to server) (Failed to connect to 2400:cb00:2048:1::6814:609: Network is unreachable)
Jun 15, 2016 21:23:11.359 [0x7f6aa53fc700] ERROR - Crash Reporter: Error uploaded, HTTP response code -7.
Jun 15, 2016 21:23:17.129 [0x7f6ab4de8700] INFO - CodecManager: obtaining decoder 'h264' (profile 'high')
Jun 15, 2016 21:23:17.310 [0x7f6ab4de8700] ERROR - Unexpected error configuring transcoder: locale::facet::_S_create_c_locale name not valid
Jun 15, 2016 21:23:20.504 [0x7f6aa33fe700] WARN - Got a request to stop a transcode session without a session GUID (or with an invalid one).
Jun 15, 2016 21:23:20.771 [0x7f6ab17fd700] INFO - CodecManager: obtaining decoder 'h264' (profile 'high')
Jun 15, 2016 21:23:20.772 [0x7f6ab17fd700] ERROR - Unexpected error configuring transcoder: locale::facet::_S_create_c_locale name not valid
Jun 15, 2016 21:23:21.941 [0x7f6aa33fe700] WARN - Got a request to stop a transcode session without a session GUID (or with an invalid one).
Jun 15, 2016 21:23:22.256 [0x7f6aa5bfd700] INFO - CodecManager: obtaining decoder 'h264' (profile 'high')
Jun 15, 2016 21:23:22.256 [0x7f6aa5bfd700] ERROR - Unexpected error configuring transcoder: locale::facet::_S_create_c_locale name not valid
Jun 15, 2016 21:23:23.372 [0x7f6aa53fc700] ERROR - Error issuing curl_easy_perform(handle): 7
Jun 15, 2016 21:23:23.372 [0x7f6aa53fc700] WARN - HTTP error requesting POST http://crashreport.plexapp.com:8881 (7, Couldn't connect to server) (Failed to connect to 2400:cb00:2048:1::6814:709: Network is unreachable)
Jun 15, 2016 21:23:23.373 [0x7f6aa53fc700] ERROR - Crash Reporter: Error uploaded, HTTP response code -7.
Jun 15, 2016 21:23:23.807 [0x7f6aa33fe700] WARN - Got a request to stop a transcode session without a session GUID (or with an invalid one).

and

Jun 15, 2016 21:39:59.812 [0x7f3b15ffe700] ERROR - Error issuing curl_easy_perform(handle): 7
Jun 15, 2016 21:39:59.812 [0x7f3b15ffe700] WARN - HTTP error requesting POST http://crashreport.plexapp.com:8881 (7, Couldn't connect to server) (Failed to connect to 2400:cb00:2048:1::6814:609: Network is unreachable)
Jun 15, 2016 21:39:59.812 [0x7f3b15ffe700] ERROR - Crash Reporter: Error uploaded, HTTP response code -7.
Jun 15, 2016 21:40:11.825 [0x7f3b15ffe700] ERROR - Error issuing curl_easy_perform(handle): 7
Jun 15, 2016 21:40:11.825 [0x7f3b15ffe700] WARN - HTTP error requesting POST http://crashreport.plexapp.com:8881 (7, Couldn't connect to server) (Failed to connect to 2400:cb00:2048:1::6814:709: Network is unreachable)
Jun 15, 2016 21:40:11.825 [0x7f3b15ffe700] ERROR - Crash Reporter: Error uploaded, HTTP response code -7.
Jun 15, 2016 21:40:14.955 [0x7f3b18ffc700] WARN - Got a request to stop a transcode session without a session GUID (or with an invalid one).
Jun 15, 2016 21:40:16.435 [0x7f3b1a7ff700] INFO - CodecManager: obtaining decoder 'h264' (profile 'main')
Jun 15, 2016 21:40:16.601 [0x7f3b1a7ff700] ERROR - Unexpected error configuring transcoder: locale::facet::_S_create_c_locale name not valid
Jun 15, 2016 21:40:23.853 [0x7f3b15ffe700] ERROR - Error issuing curl_easy_perform(handle): 7
Jun 15, 2016 21:40:23.853 [0x7f3b15ffe700] WARN - HTTP error requesting POST http://crashreport.plexapp.com:8881 (7, Couldn't connect to server) (Failed to connect to 2400:cb00:2048:1::6814:709: Network is unreachable)
Jun 15, 2016 21:40:23.853 [0x7f3b15ffe700] ERROR - Crash Reporter: Error uploaded, HTTP response code -7.
2

The Error I’m currently getting is ‘There was a problem playing this item’ or I just get a spinning ‘wheel’ for an indefinite period.

3

This is the problem

Jun 15, 2016 21:23:20.772 [0x7f6ab17fd700] ERROR - Unexpected error configuring transcoder: locale::facet::_S_create_c_locale name not valid

This will be addressed and fixed - meanwhile, please edit the
/etc/systemd/system/plexmediaserver.service file to set the Locale environment variables for Plex Media Server to be the same as the system locale you are running with

then run: systemctl daemon-reload and restart Plex Media Server

4

Many thanks, you prevented me throwing something out the window. Thanks again ^:)^

5

Hi guys, looks like I’m having the same issue but don’t fully understand the problem. Any help would be much appreciated.

6

Hi guys I have the same problem and don’t seem to find that plexmediaserver.service file. Can anyone give me more details about these solution? Thanks

7

I’ve managed to find the file in the location quoted, but I’m not sure what in there needs changing and to what.

8

Do you know if downgrading to an older specific version solve temporarily the problem? Thanks to all

9

I tried:

sudo dpkg -i plexmediaserver_0.9.16.5.1966-81a3bf0_amd64.deb

…but didn’t seem to help.

10

@KE55ARD said:
Hi guys, looks like I’m having the same issue but don’t fully understand the problem. Any help would be much appreciated.

@pnieva1 said:
Hi guys I have the same problem and don’t seem to find that plexmediaserver.service file. Can anyone give me more details about these solution? Thanks

Please enable debug logging on the server and restart the server
Then when you get the problem, note the time and locate the Plex Media Server.log and attach together with indication of when the issue arose.

See these support pages
https://support.plex.tv/hc/en-us/articles/201643703-Reporting-issues-with-Plex-Media-Server
https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files

11

Firstly check what your locale is:

<your editor here> /etc/default/locale

LANG="en_GB.UTF-8"

…the value should be the same as what Plex is set up for…

Check what Locale Plex is set up for:

<your editor here> /etc/systemd/system/plexmediaserver.service

_

Environment=LC_ALL=en_GB.UTF-8
Environment=LANG=en_GB.UTF-8
12

Hi sa2000, thank you very much for your answer but although I Enable Plex Media Server debugg logging and verbose logging, I don’t have anywhere in my computer (windows 7) the log folder. It seemed like since I upgrade to my lifetime plex pass membership everything is started to work very wrong.

13

@pnieva1 said:
Hi sa2000, thank you very much for your answer but although I Enable Plex Media Server debugg logging and verbose logging, I don’t have anywhere in my computer (windows 7) the log folder. It seemed like since I upgrade to my lifetime plex pass membership everything is started to work very wrong.

Well good that you say that is windows - because you cannot have the same issue that is in this forum topic. The locale issue is strictly a Linux platform issue. You are in the Linux Plex Media Server forum - so wrong place to be in !

If Plex Media Server.exe is running and you can see it in the Windows Task Manager then there should be a Plex Media Server.log
By default it would be here
C:\Users\xxxx\AppData\Local\Plex Media Server\Logs
Note AppData is normally hidden and you need to allow viewing hidden files / folders in cpanel folder settings -

Please continue in the Windows Plex Media Server forum if you have issues

14

@sa2000 said:

@pnieva1 said:
Hi sa2000, thank you very much for your answer but although I Enable Plex Media Server debugg logging and verbose logging, I don’t have anywhere in my computer (windows 7) the log folder. It seemed like since I upgrade to my lifetime plex pass membership everything is started to work very wrong.

Well good that you say that is windows - because you cannot have the same issue that is in this forum topic. The locale issue is strictly a Linux platform issue. You are in the Linux Plex Media Server forum - so wrong place to be in !

If Plex Media Server.exe is running and you can see it in the Windows Task Manager then there should be a Plex Media Server.log
By default it would be here
C:\Users\xxxx\AppData\Local\Plex Media Server\Logs
Note AppData is normally hidden and you need to allow viewing hidden files / folders in cpanel folder settings -

Please continue in the Windows Plex Media Server forum if you have issues

Thanks and really sorry for the confusion

15

@aSystemOverload said:
Firstly check what your locale is:

<your editor here> /etc/default/locale

LANG="en_GB.UTF-8"

…the value should be the same as what Plex is set up for…

Check what Locale Plex is set up for:

<your editor here> /etc/systemd/system/plexmediaserver.service

_

Environment=LC_ALL=en_GB.UTF-8
Environment=LANG=en_GB.UTF-8

I have the same issue with plex on Debian Wheezy, what I should modify ?

Regards,

16

@vincent-geannin said:

@aSystemOverload said:
Firstly check what your locale is:

<your editor here> /etc/default/locale

LANG="en_GB.UTF-8"

…the value should be the same as what Plex is set up for…

Check what Locale Plex is set up for:

<your editor here> /etc/systemd/system/plexmediaserver.service

_

Environment=LC_ALL=en_GB.UTF-8
Environment=LANG=en_GB.UTF-8

I have the same issue with plex on Debian Wheezy, what I should modify ?

Regards,

The locale issue or other codecs directory related issues eg failure to create because of permissions ?

For the locale problem need to edit the plexmediaserver.service file to change the locale and language to the system one

For any other causes, need plex media server.log with debug logging to see what the issue is

17

I downgrade to “plexmediaserver_0.9.16.6”
and everything is working nows

For the service file, I don’t have one because I use debian wheezy so we don’t use systemd.

Regards,
Vincent

18

@vincent-geannin said:
I downgrade to “plexmediaserver_0.9.16.6”
and everything is working nows

For the service file, I don’t have one because I use debian wheezy so we don’t use systemd.

Regards,
Vincent

It could be the permissions issue where the following directory gets created Plex alongside the Plex Media Server directory under Application Support
Codecs directory structure gets created below Plex

19

@sa2000 said:

It could be the permissions issue where the following directory gets created Plex alongside the Plex Media Server directory under Application Support
Codecs directory structure gets created below Plex
What’s the fix for permission issue ?

Vincent

20

So, My plex user Home directory is : “/media/5c4d0750-5db4-426b-acbb-9fd836d1a129/plexmediaserver”
the codec Directory is “/media/5c4d0750-5db4-426b-acbb-9fd836d1a129/plexmediaserver/Library/Application Support/Plex/Codecs/416836c-1053-linux-ubuntu-x86_64”

And If I do an ls :
# ls -la total 4416 drwxr-xr-x 2 plex plex 4096 Jun 18 18:33 . drwxr-xr-x 3 plex plex 4096 Jun 17 11:47 .. -rw-r--r-- 1 plex plex 297488 Jun 18 18:24 libaac_encoder.so -rw-r--r-- 1 plex plex 238872 Jun 18 18:24 libac3_decoder.so -rw-r--r-- 1 plex plex 1309976 Jun 17 11:54 libh264_decoder.so -rw-r--r-- 1 plex plex 1208728 Jun 17 18:12 liblibx264_encoder.so -rw-r--r-- 1 plex plex 263480 Jun 18 18:33 libmp3_decoder.so -rw-r--r-- 1 plex plex 618008 Jun 17 11:52 libmpeg4_decoder.so -rw-r--r-- 1 plex plex 565032 Jun 17 11:55 libmsmpeg4v3_decoder.so

I attach the server log

Vincent