1.18.7.2415-9930aef45 will not install over 1.18.7.2415-9930aef45 Ubuntu 18.04

Plex Media Server Desktops & Laptops
1

Server Version#: 1.18.7.2415-9930aef45
Player Version#: N/A

sudo dpkg -i plexmediaserver_1.18.7.2415-9930aef45_amd64.deb
(Reading database ... 44468 files and directories currently installed.)
Preparing to unpack plexmediaserver_1.18.7.2415-9930aef45_amd64.deb ...
plexmediaserver: unrecognized service
PlexMediaServer install: Pre-installation Validation.
PlexMediaServer install: Pre-installation Validation complete.
Unpacking plexmediaserver (1.18.7.2415-9930aef45) over (1.18.7.2415-9930aef45) ...
Setting up plexmediaserver (1.18.7.2415-9930aef45) ...
PlexMediaServer install:
PlexMediaServer install: Now installing based on:
PlexMediaServer install:   Process Control:    Systemd
PlexMediaServer install:   Plex User:          plex
PlexMediaServer install:   Plex Group:         plex
PlexMediaServer install:   Video Group:        video
PlexMediaServer install:   Metadata Dir:       /var/lib/plexmediaserver/Library/Application Support
PlexMediaServer install:   Temp Directory:     /var/lib/plexmediaserver/tmp_transcoding
PlexMediaServer install:   Lang Encoding:      en_US.UTF-8
PlexMediaServer install:   HW transcoding:     Not found
PlexMediaServer install:
PlexMediaServer install: Completing final configuration.
dpkg: error processing package plexmediaserver (--install):
 installed plexmediaserver package post-installation script subprocess returned error exit status 2
Processing triggers for libc-bin (2.27-3ubuntu1) ...
Processing triggers for mime-support (3.60ubuntu1) ...
Errors were encountered while processing:
 plexmediaserver
2

May I see the contents of /tmp/plexinstaller.log ?
I need more information to go on

3

There’s no log in tmp for plex

Windows Terminal

 taubin  /  tmp  ls
pms-0b48689b-3498-4615-9d0b-7748dc4e48ff
systemd-private-63540e71513347649cc8fdf77ea91f2c-openvpn-server@server.service-GevHLe
systemd-private-63540e71513347649cc8fdf77ea91f2c-syncthing@taubin.service-CmQWne
systemd-private-63540e71513347649cc8fdf77ea91f2c-systemd-timesyncd.service-OME0KK

The pms-0b48689b-3498-4615-9d0b-7748dc4e48ff directory is empty

Windows Terminal

 pms-0b48689b-3498-4615-9d0b-7748dc4e48ff  ls -la
total 8
drwxr-xr-x 2 plex plex 4096 Feb 13 20:03 .
drwxrwxrwt 11 root root 4096 Feb 15 08:11 ..
4

When validation is complete, and successful, the file is written.
Was the system restarted?

What can you tell me about the environment?

5

It should look like this:

[chuck@lizum ~/Downloads.508]$ sudo dpkg -i plexmediaserver_1.18.7.2415-9930aef45_amd64.deb
(Reading database ... 279358 files and directories currently installed.)
Preparing to unpack plexmediaserver_1.18.7.2415-9930aef45_amd64.deb ...
PlexMediaServer install: Pre-installation Validation.  
PlexMediaServer install: Pre-installation Validation complete.  
Unpacking plexmediaserver (1.18.7.2415-9930aef45) over (1.18.6.2368-97add474d) ...
Setting up plexmediaserver (1.18.7.2415-9930aef45) ...
PlexMediaServer install:    
PlexMediaServer install: Now installing based on:  
PlexMediaServer install:   Process Control:    Systemd  
PlexMediaServer install:   Plex User:          chuck 
PlexMediaServer install:   Plex Group:         chuck 
PlexMediaServer install:   Video Group:        video 
PlexMediaServer install:   Metadata Dir:       /var/lib/plexmediaserver/Library/Application Support
PlexMediaServer install:   Temp Directory:     /var/lib/plexmediaserver/tmp_transcoding 
PlexMediaServer install:   Lang Encoding:      en_US.UTF-8 
PlexMediaServer install:   Config file used:   /etc/systemd/system/plexmediaserver.service.d/override.conf 
PlexMediaServer install:   HW transcoding:     Found  
PlexMediaServer install:    
PlexMediaServer install: Completing final configuration.  
PlexMediaServer install:    
PlexMediaServer install: INFO: Plex Media Server is not enabled to start at system boot.  
PlexMediaServer install:       Please use 'systemctl enable plexmediaserver' to enable automatic startup at boot.  
PlexMediaServer install:    
PlexMediaServer install: PlexMediaServer-1.18.7.2415-9930aef45 - Installation successful.  
Processing triggers for libc-bin (2.27-3ubuntu1) ...
Processing triggers for gnome-menus (3.13.3-11ubuntu1.1) ...
Processing triggers for desktop-file-utils (0.23-1ubuntu3.18.04.2) ...
Processing triggers for mime-support (3.60ubuntu1) ...
[chuck@lizum ~/Downloads.509]$ cat /tmp/plexinstaller.log 
# Plex Media Server installation configuration info:  Fri Feb 14 14:53:00 EST 2020
Init=0
Systemd=1
LinuxContainer=0
NewInstall=0
HaveOverride=1
OverrideFile="/etc/systemd/system/plexmediaserver.service.d/override.conf"
PlexUser="chuck"
PlexGroup="chuck"
VideoGroup="video"
AppSuppDir="/var/lib/plexmediaserver/Library/Application Support"
PlexTempDir="/var/lib/plexmediaserver/tmp_transcoding"
LangEncoding="en_US.UTF-8"
ExistingVersion=11806
HaveHardware=1
NeedUser=0
NeedGroup=0
NeedVideo=1
Verbose=1
Running=1
[chuck@lizum ~/Downloads.510]$  sudo dpkg -i plexmediaserver_1.18.7.2415-9930aef45_amd64.deb
(Reading database ... 279359 files and directories currently installed.)
Preparing to unpack plexmediaserver_1.18.7.2415-9930aef45_amd64.deb ...
PlexMediaServer install: Pre-installation Validation.  
PlexMediaServer install: Pre-installation Validation complete.  
Unpacking plexmediaserver (1.18.7.2415-9930aef45) over (1.18.7.2415-9930aef45) ...
Setting up plexmediaserver (1.18.7.2415-9930aef45) ...
PlexMediaServer install:    
PlexMediaServer install: Now installing based on:  
PlexMediaServer install:   Process Control:    Systemd  
PlexMediaServer install:   Plex User:          chuck 
PlexMediaServer install:   Plex Group:         chuck 
PlexMediaServer install:   Video Group:        video 
PlexMediaServer install:   Metadata Dir:       /var/lib/plexmediaserver/Library/Application Support
PlexMediaServer install:   Temp Directory:     /var/lib/plexmediaserver/tmp_transcoding 
PlexMediaServer install:   Lang Encoding:      en_US.UTF-8 
PlexMediaServer install:   Config file used:   /etc/systemd/system/plexmediaserver.service.d/override.conf 
PlexMediaServer install:   HW transcoding:     Found  
PlexMediaServer install:    
PlexMediaServer install: Completing final configuration.  
PlexMediaServer install:    
PlexMediaServer install: INFO: Plex Media Server is not enabled to start at system boot.  
PlexMediaServer install:       Please use 'systemctl enable plexmediaserver' to enable automatic startup at boot.  
PlexMediaServer install:    
PlexMediaServer install: PlexMediaServer-1.18.7.2415-9930aef45 - Installation successful.  
Processing triggers for libc-bin (2.27-3ubuntu1) ...
Processing triggers for gnome-menus (3.13.3-11ubuntu1.1) ...
Processing triggers for desktop-file-utils (0.23-1ubuntu3.18.04.2) ...
Processing triggers for mime-support (3.60ubuntu1) ...
[chuck@lizum ~/Downloads.511]$
7

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