4K HDR transcoding on iOS but not on Android

[TrippyToes]

@anon18523487

Just checked with the devs and I was told that is is possible to direct stream hevc so something else is going on. @TrippyToes and @Xhaka can you provide me the log from the app and PMS after recreating this so I can check why it’s transcoding.

Thank You so much for this. I guess there is more of a reason to believe this now -

Here are my logs :-
My Server - Server Logs.zip (578.4 KB)
My Phone - Phone Logs.zip (576.3 KB)

@Xhaka

Personally I’m all good.
I have PlexPass and a huge fan of the advanced player. I just wanted to see if I could replicate what was happening to @TrippyToes. (the only reason I turned the advanced player off.)
I will leave if to the @TrippyToes to provide the logs.

That’s cool. Thank you for what you did. I hope to try the enhanced player one day

[sergiou87]

Thanks for those logs! I’m surprised to see this in the logs:
MDE: Cannot direct stream video stream due to profile or setting limitations
First time I see that

@TrippyToes could you enable verbose logs in the server and repeat the process again? I only need server logs this time. (after that, feel free to disable verbose logging again)

Thanks!!

[TrippyToes]

Thanks for the quick reply.

@sergiou87

Thanks for those logs! I’m surprised to see this in the logs:
MDE: Cannot direct stream video stream due to profile or setting limitations
First time I see that

I see. This was what I was seeing in the console too and literally had to see my quality like 10 times
Here are the verbose logs - Server Logs Verbose.zip (580.6 KB)

[sergiou87]

Sorry, are you sure you enabled Verbose logs in the server? I don’t see any verbose log line in those files Just for clarity, this is where you find that setting:

[TrippyToes]

Oh I am sorry. By mistake I enabled verbose logging for the web client.
Here they are - Server Logs Verbose.zip (658.0 KB)

[sergiou87]

Sorry @TrippyToes I overlooked one important detail: this is an HDR video file. iPhone 7 doesn’t support HDR playback, so it needs transcoding regardless.

Actually, it should even look bad, with weird colors, since the transcoder is not doing tone-mapping of HDR videos The only way to play them correctly now is either using a device with HDR support or using the enhanced player (which tone-maps the video directly).

[TrippyToes]

@sergiou87

Sorry @TrippyToes I overlooked one important detail: this is an HDR video file. iPhone 7 doesn’t support HDR playback, so it needs transcoding regardless.

Actually, it should even look bad, with weird colors, since the transcoder is not doing tone-mapping of HDR videos The only way to play them correctly now is either using a device with HDR support or using the enhanced player (which tone-maps the video directly).

Ohhh… OK I get it. Yes the colours were washed out as well.

Just one last thing before I close the thread. I get that it won’t play it on my iPhone but it should transcode on my android as well but rather it is being direct played on it.

[anon18523487]

Android uses a different player that will direct play that video.

[TrippyToes]

Ok. Thank you very much