500 Internal Server Error only when trying to download logs/database

Plex Media Server NAS & Devices
1

Server Version#: 4.142.1

I recently built an Unraid Server and installed binhex-plexpass. Everything is working great. Libraries working well, playing, adding media, etc. all working great. Kometa is even working great.

But I noticed ImageMaid was failing to run getting a 500 Internal Server Error from Plex when trying to download the Plex Database. That led me to going into Plex Web and going to Manage > Troubleshooting and noticed both Download Logs and Download Database both return a 500 Internal Error.

I do see the following in the Plex logs (went there through the file system):

Dec 10, 2024 09:26:07.473 [22571307428664] ERROR - [Req#68fa] Error creating directory “/config/tmp/tempLogsebe04aea-e5fb-4441-bf53-b9bebfc0c387”: Permission denied

Dec 10, 2024 09:26:07.474 [22571307428664] ERROR - [Req#68fa] Error creating directory “/config/tmp/tempLogsebe04aea-e5fb-4441-bf53-b9bebfc0c387/PMS Plugin Logs”: Permission denied

Dec 10, 2024 09:26:07.474 [22571307428664] ERROR - [Req#68fa] Couldn’t copy file “/config/Plex Media Server/Logs/Plex Media Server.log” to “/config/tmp/tempLogsebe04aea-e5fb-4441-bf53-b9bebfc0c387/Plex Media Server.log”: No such file or directory
Bunch of other similar no such file or directory messages.
Dec 10, 2024 09:26:07.475 [22571307428664] WARN - [Req#68fa] Diagnostics: Could not open zip “/config/tmp/logs.zipab2c8f90-eee7-469b-8b7a-fcf78176c444” for write

Dec 10, 2024 09:26:07.475 [22571307428664] WARN - [Req#68fa] Diagnostics: Error zipping files for Plex Media Server Logs_2024-12-10_09-26-07.zip

Dec 10, 2024 09:26:07.475 [22571463351096] DEBUG - Completed: [192.168.1.217:3896] 500 GET /diagnostics/logs (5 live) #68fa TLS GZIP 1ms 405 bytes (pipelined: 1)

Dec 10, 2024 09:26:07.528 [22571463351096] DEBUG - WebSocket: client initiated close

Dec 10, 2024 09:26:07.528 [22571463351096] DEBUG - handleStreamRead code 1: stream truncated

Dec 10, 2024 09:26:07.528 [22571463351096] DEBUG - NotificationStream: Removing because of error

Dec 10, 2024 09:26:07.528 [22571463351096] DEBUG - Completed after connection close: [192.168.1.217:3818] -3 GET /:/websockets/notifications (5 live) #4402 TLS GZIP 175492ms 218466 bytes

Definitely a permission issue. But not sure how to fix.

2

Fixed issue. On the /tmp directory, updated permissions and now it’s working.

3

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