503 Service Unavailable

server-windows

#1

503 Service Unavailable

out of blue what is this??


#2

I have no idea. How did you get this error? What were you doing?


#3

I'm getting the same thing. Just started yesterday. It seems to just be crashing. App says the server is unavailable, if I try to connect direct to it from within network via a browser I get the 503.

I rebooted my entire server once at about 11PM, it worked for a while then crashed again over night.


#4

Please do not enable 'verbose' logging.
Your logs don't even cover 2 minutes due to the excess verbosely chatter filling them up so fast.


#5

Yeah, I noticed that I forgot to turn that off after another issue just after I posted. It's already off so if it happens again we're good.

I did upgrade plex this morning as well., I was one version behind, just installed the release from June 7.


#6

You will almost never need 'verbose' logs.


#7

Psssst!
Slightly avert the eyes to the right…


#8

Hard to look through all the verbose crud, but it's in server.1.log. Looks like the server is getting overloaded.
Thousands of:

Jun 17, 2017 08:20:19.289 [14048] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Jun 17, 2017 08:20:19.289 [14048] DEBUG - Auth: Came in with the master token, authorization succeeded.

Seen here: https://forums.plex.tv/discussion/comment/1460906#Comment_1460906


#9

@astrofisher said:

Jun 17, 2017 08:20:19.289 [14048] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Jun 17, 2017 08:20:19.289 [14048] DEBUG - Auth: Came in with the master token, authorization succeeded.

That is not an error related message at all. That just indicates a regular access from client to server.


#10

Ok, just making note of the lines, because it seems to be the precursor for the server behavior seen in similar threads.


#11

I just got notified that it is down again. I'm at my own wedding so I cannot reboot and get logs until late tomorrow.

To fill in as much as I can, this is a windows 10 pc, Windows update service is disabled, no changes have been made to this server since beginning of May, no issues with Plex until yesterday.


#12

Had some time between the wedding and leaving for the honey moon. I grabbed an export of the traces and have those attached, verbose is off. Hopefully the traces show something, i haven’t had a chance to look through them like I normally do. All I can really tell you is the crash happened sometime between 11am and 5pm local time yesterday (the 17th).

I also noticed when I went in and killed everything in order to restart plex there was a bunch of plex python scripts running. not sure what the normal number is or if it’s even related but it’s something.


#13

I am currently getting the error code "503 Service Unavailable". I do not have verbose log running. This is the first problem I have ever had with Plex. I have done a server restart several times, but the code comes back every time. Plz help.


#14

The verbose didn't fix it for me. The last crash (and logs that I posted) happened after turning verbose off.

That said, it hasn't happened since I killed all those python processes. Unsure if that's luck or related.


#15

Same problem here since 1.7.2.x .
I uninstalled plex , restarted computer and installed plex again. Worked perfectly for 2-3 weeks, not starded again....


#16

crashed again, sometime in the last hour.


#17

It has to be something related to the transcoder. To me it crashes more often when i optimize something...
It is really annoying. Any of you have an older version?


#18

Here are my logs. Hope someone is watching this thread...


#19

What version pf plex do you all have? Plex pass or normal ?


#20

@phenian Your logs look similar to the others that were posted - appears to be the same issue. Just because Plex doesn't give an official response, doesn't mean that they are unaware. I recently looked at logs in the mac forum and see similar behavior. So this doesn't seem to be just an issue with Plex on Windows.