A server could not be found after upgrade to 1.15.4.994

Plex Media Server Desktops & Laptops
1

Hi Guys,

Today I’ve upgraded my plex server to version 1.15.4.994, unfortunately after upgrade my plex is no longer working. I can access the plex dashboard via server IP address but I’m getting message “Looking for servers” and “A server could not be found. Download and install Plex Media Server, and it will appear here.”

The server is definitely working:

● plexmediaserver.service - Plex Media Server
Loaded: loaded (/usr/lib/systemd/system/plexmediaserver.service; enabled; vendor preset: disabled)
Active: active (running) since Tue 2019-05-14 23:52:09 CEST; 28min ago
Process: 24245 ExecStartPre=/bin/sh -c /usr/bin/test -d “{PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}" || /bin/mkdir -p "{PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}” (code=exited, status=0/SUCCESS)
Main PID: 24249 (Plex Media Serv)
CGroup: /system.slice/plexmediaserver.service
├─24249 /usr/lib/plexmediaserver/Plex Media Server
├─24272 Plex Plug-in [com.plexapp.system] /usr/lib/plexmediaserver/Resources/Plug-ins-107756f7e/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.15.4.994-107756f7e /usr/lib/plexmediaserver/Resources/Plug-ins…
├─24315 /usr/lib/plexmediaserver/Plex DLNA Server
├─24317 /usr/lib/plexmediaserver/Plex Tuner Service /usr/lib/plexmediaserver/Resources/Tuner/Private /usr/lib/plexmediaserver/Resources/Tuner/Shared 1.15.4.994-107756f7e 32600 /waitmutex
├─24358 Plex Plug-in [com.plexapp.agents.imdb] /usr/lib/plexmediaserver/Resources/Plug-ins-107756f7e/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.15.4.994-107756f7e /usr/lib/plexmediaserver/Resources/Plu…
└─24412 Plex EAE Service

plex 24249 4.6 1.7 2546300 84068 ? Ssl May14 1:17 /usr/lib/plexmediaserver/Plex Media Server
plex 24272 0.5 0.9 1901980 46024 ? SNl May14 0:09 Plex Plug-in [com.plexapp.system] /usr/lib/plexmediaserver/Resources/Plug-ins-107756f7e/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.15.4.994-107756f7e /usr/lib/plexmediaserver/Resources/Plug-ins-107756f7e/System.bundle
plex 24315 0.0 0.2 712760 13140 ? Sl May14 0:00 /usr/lib/plexmediaserver/Plex DLNA Server
plex 24317 0.0 0.1 555624 8660 ? Sl May14 0:00 /usr/lib/plexmediaserver/Plex Tuner Service /usr/lib/plexmediaserver/Resources/Tuner/Private /usr/lib/plexmediaserver/Resources/Tuner/Shared 1.15.4.994-107756f7e 32600 /waitmutex
plex 24358 0.2 0.8 1058080 39908 ? Sl May14 0:04 Plex Plug-in [com.plexapp.agents.imdb] /usr/lib/plexmediaserver/Resources/Plug-ins-107756f7e/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.15.4.994-107756f7e /usr/lib/plexmediaserver/Resources/Plug-ins-107756f7e/PlexMovie.bundle

I was able to access the server via SSH tunnel after I removed Preferences.xml and cache from the server, and i noticed that I had information about server is unclaimed and not secure so I claimed the server and the plex server stopped working even via ssh tunnel, after I removed Preferences.xml and cache I was able to access the server again but only via tunnel - when I’m trying to access the server via IP I’m getting the same problem “Looking for servers”

Server Version#: 1.15.4.994
Player Version#: 3.95.2

2

Would you manually create a tar.gz (tarball) of the entire Logs directory (with plex stopped) ?
Attach that Logs.tar.gz here and I will look at it.

3

Hi ChuckPA,

I’ve included plex media server logs to this post. Currently debug mode is enabled on my server which displays e-mail, username, public ip address of my server etc. in the logs which I would like to not share here.

If you need anything else please let me know.

Plex Media Server.log (1.9 MB)
Plex Media Server.1.log (65.3 KB)

4

@ChuckPa are you able to help?

5

j ai les même symptômes sur NAS-QNAP 451+

6

I’m using HPE ProLiant DL160 with CentOS 7 - I’ve tried to downgrade plex server to previous version and everything started to work fine. The server was detected, I was able to watch movies etc. But I don’t want to stay on the old version forever. So I tried to upgrade it again, and I had the same issue - plex server is not detected. @ChuckPa please let me know if I can give you any information from my server to help you solve this issue.

Many thanks,
Matt

7

@ChuckPa Just to let you know, I have tried few versions:

1.15.4.994 - NOT working
1.15.4.993 - NOT working, the same issue.
1.15.3.876 - NOT working, the same issue.
1.13.4.5271 - Working fine!

8

Hi @ChuckPa,

I was wondering if you had a change to look at my issue?

9

HELLOOOO!!! Anyone?!

10

I’m still waiting for update @ChuckPa

11

I’m sorry for the delay. I’ve been trying to finish up packaging for Linux.
It’s gotten to be a mess and I’ve been trying to clean it up.

  1. I hope: * 2 eth0 (ip.of.my.gateway.101) (loopback: 0) is either a proper WAN IP and this machine is remote somewhere -OR- your LAN is RFC 1918 compliant.
  2. Someone is accessing it because the transcoder is running.
May 14, 2019 23:52:45.005 [0x7f33d0ff9700] DEBUG - [Universal] Using local file path instead of URL: /PlexData/TVShows/The Good Doctor/Season 1/The.Good.Doctor.S01E13.Seven.Reasons.1080p.AMZN.WEB-DL.DD+5.1.H.264-QOQ.mkv
May 14, 2019 23:52:45.008 [0x7f33d0ff9700] DEBUG - Job running: EAE_ROOT='/tmp/pms-06c1206b-f1c5-4c18-ae99-9cbfbf0c5357/EasyAudioEncoder' FFMPEG_EXTERNAL_LIBS='/var/lib/plexmediaserver/Library/Application\ Support/Plex\ Media\ Server/Codecs/392df4f-2183-linux-x86_64/' XDG_CACHE_HOME='/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Cache' XDG_DATA_HOME='/usr/lib/plexmediaserver/Resources' '/usr/lib/plexmediaserver/Plex Transcoder' '-codec:0' 'h264' '-codec:1' 'eac3_eae' '-eae_prefix:1' 'a2bg74dtjo7std7liezoxqgp_' '-ss' '345' '-noaccurate_seek' '-analyzeduration' '20000000' '-probesize' '20000000' '-i' '/PlexData/TVShows/The Good Doctor/Season 1/The.Good.Doctor.S01E13.Seven.Reasons.1080p.AMZN.WEB-DL.DD+5.1.H.264-QOQ.mkv' '-filter_complex' '[0:1] aresample=async=1:ocl='\''stereo'\'':osr=48000[0]' '-map' '0:0' '-codec:0' 'copy' '-map' '[0]' '-metadata:s:1' 'language=eng' '-codec:1' 'aac' '-b:1' '256k' '-f' 'dash' '-min_seg_duration' '5000000' '-skip_to_segment' '70' '-time_delta' '0.0625' '-manifest_name' 'http://127.0.0.1:32400/video/:/transcode/session/a2bg74dtjo7std7liezoxqgp/06b6b4b7-00c7-474b-8130-8fec1a441ee7/manifest' '-avoid_negative_ts' 'disabled' '-map_metadata' '-1' '-map_chapters' '-1' 'dash' '-start_at_zero' '-copyts' '-y' '-nostats' '-loglevel' 'quiet' '-loglevel_plex' 'error' '-progressurl' 'http://127.0.0.1:32400/video/:/transcode/session/a2bg74dtjo7std7liezoxqgp/06b6b4b7-00c7-474b-8130-8fec1a441ee7/progress'
May 14, 2019 23:52:45.009 [0x7f33d0ff9700] DEBUG - Jobs: Starting child process with pid 24426

From everything I am seeing, there aren’t any errors in the server log.

This said:

  1. Open a different brower
  2. Sign out of your plex account if signed in there too.
  3. Clear its cache
  4. Open an in-cognito window to the server
  5. Sign in with your credentials.

If success, it’s a browser problem on your side.
If failure, go back and collect the logs. (the entire Logs directory please) in a tar.gz

sudo tar cfz /tmp/Logs.tar.gz "/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Logs"

Attach the tarball.

12

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