Can't access server - upgrade to 1.15 broke something?

Plex Media Server Desktops & Laptops
1

Server Version#: 1.14.1.5488 (installed from repo)
Player Version#:
Ubuntu 16.04 Server

I updated to plexmediaserver_1.15.2.793-782228f99_amd64.deb (downloaded manually) and installed with dpkg -i

After this I am unable to access my server. So, I uninstalled, (including deleting directory). I follwoed these instructions for the uninstall :
https://support.plex.tv/articles/201941078-uninstall-plex-media-server/

I then installed V1.14.1.5488. I installed from the repo’s as I assumed this would be a stable version and was (I think) the version I had before my failed upgrade. I am still unable to access my server, and not sure why.

image

sudo journalctl -xe | grep -i plex
Mar 24 21:32:21 dellserver systemd[1]: Started Plex Media Server for Linux.
– Subject: Unit plexmediaserver.service has finished start-up
– Unit plexmediaserver.service has finished starting up.

systemctl status plexmediaserver.service
● plexmediaserver.service - Plex Media Server for Linux
Loaded: loaded (/lib/systemd/system/plexmediaserver.service; enabled; vendor preset: enabled)
Active: active (running) since Sun 2019-03-24 21:15:26 GMT; 20min ago
Process: 1330 ExecStartPre=/bin/sh -c /usr/bin/test -d "{PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}" || /bin/mkdir -p "{PLEX_MEDIA_SERVER_
Main PID: 1357 (sh)
Tasks: 5
Memory: 46.0M
CPU: 205ms
CGroup: /system.slice/plexmediaserver.service
├─1357 /bin/sh -c LD_LIBRARY_PATH=/usr/lib/plexmediaserver “/usr/lib/plexmediaserver/Plex Media Server”
└─1361 /usr/lib/plexmediaserver/Plex Media Server

Mar 24 21:15:26 dellserver systemd[1]: Starting Plex Media Server for Linux…
Mar 24 21:15:26 dellserver systemd[1]: Started Plex Media Server for Linux.

So, everything looks OK, right? But I cannot access in browser or from any of my players. Also I have Monit checking the status and it shows:

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image.png1196×278 19.8 KB

The other thing I have observed is that the there are now no contents of this folder:

john@dellserver:/var/lib/plexmediaserver/Library/Application Support$ ls
john@dellserver:/var/lib/plexmediaserver/Library/Application Support$

I guess I deleted everything in those folders as part of the uninstall, but expected them to be recreated when I reinstalled? This is where the logs should be - is that correct? So I have no logs to provide… (Confused!)

I have made a copy of the Preferences.xml file in readiness to restore my settings… Do I need to manually create the sub directories and put this file in the right place?

I have made the folders owned by plex:
sudo chown -R plex:plex /var/lib/plexmediaserver

Any help much appreciated - the family are missing their plex already!!

John

2

when you “restart” PMS from scratch, there is a much easier way.

  1. Stop Plex and, using the terminal window, ps -ef | grep -i plex (Look for stuck processes). Stop if you find any and show the output.
  2. sudo mv /var/lib/plexmediaserver/Library /var/lib/plexmediaserver/Library.keep
  3. _This step saves your existing as .keep and allows you to safely experiment. Rename back when done to restore what you had.
  4. Start Plex
  5. Setup a new “TEST” (friendly name) server which you can easily delete later (by name)
3

Can you explain step 5 in more detail please? I will post the results of your steps asap.

Thanks

John

4

I rebooted my server (again) and PMS started. Not sure why it didn’t start before. Anyway, I then stopped the service, copied my original Preferences.xml file back to the correct location, tried to start the PMS again. No joy…

I can show the differences between the two files here, but not sure if they contain sensitive info? Is it worth bothering? Will all my settings be returned by restoring the file, or should I just configure again from fresh.

Many thanks for continued help.

John

5

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