Perhaps it is time to take it to the social plane:
1 Like
Yeah, that or give up.
Iâm starting to reply to stuff like that and articles I find anywhere on tech sites and such.
Maybe if they wonât listen here, theyâll fear people might listen there.
Gotta light a fire under their **** somehow.
I just canât believe it.
I just paid thinking that I could sync my media without any problem, but I canât believe that this is a problem that has not been resolved for years. Can I have a refund? Or did I lose 5 dollars in the most absurd way?
I wouldnât mind it so much if the GPU could be used for background transcoding rather than the CPU (although there may be some technical limitation here?). The other issue Iâve experienced is running low on server space, so Sync errors out even when Iâm downloading original quality since the server has to âtranscode.â
Just want to subscribe to the same needs of the forum users:
We need:
Direct Play on devices which can handle all formats and codes
Direct Sync without transcoding on devices which can handle all formats and codes
Maybe a own Player for iOS and Android which support more formats like VLC/ Infuse
The plex Android APP should be fixed to allow direct play and also sync with direct download, just like plex web app does.
For all users, as an option, Im using on my mobile KODI with a pluggin calle PlexKodiConnect and it simply does the trick for now. Direct play everything and works quite simply
1 Like
Yeah, we need Plex to end the silliness and just give us OPTIONS!
Do the sync as it is now (w/ transcode), and then give us an option (put it under Advanced if they like, throw up a big disclaimer the first time, etc.) of direct download. If it doesnât play after weâve downloaded, weâll figure out how to play it ourselves (like on iOS, I can open in another app).
I just donât get what is so hard about this.
5 Likes
Unfortunally this doesnt work ( or at least anymore )
Made this change on plex server but Android APP simply returns error on play.
Can anyone conforme it ?
Did you try the profiles from here? It works for me but with iOS it stops picture in picture from working so I only use it when Iâm going to be traveling and need quick syncs.
I need for Android and i did try with this profile but doesnt work
I donât remember where I got the android one I use but here it is:
<?xml version="1.0" encoding="utf-8"?>
<Client name="Android">
<!-- Author: Plex Inc. -->
<TranscodeTargets>
<VideoProfile protocol="hls" container="mpegts" codec="h264" audioCodec="aac" context="streaming" />
<VideoProfile container="mp4" codec="h264" audioCodec="aac" context="static" />
<MusicProfile container="mp3" codec="mp3" id="StereoMusicTranscodeProfile" />
<PhotoProfile container="jpeg" />
</TranscodeTargets>
<DirectPlayProfiles>
<VideoProfile container="mp4" codec="*" audioCodec="*" />
<VideoProfile container="mkv" codec="*" audioCodec="*" />
<MusicProfile container="mp4" codec="aac" />
<MusicProfile container="mp3" codec="mp3" />
<MusicProfile container="flac" codec="flac" />
<MusicProfile container="ogg" codec="vorbis" />
<PhotoProfile container="jpeg,gif,bmp,png" />
</DirectPlayProfiles>
<ContainerProfiles>
</ContainerProfiles>
<CodecProfiles>
</CodecProfiles>
</Client>
It looks to be the same profile you referenced. What error do you get?
I know this was from an old post, but this doesnât seem to work for me. Does it still work for you on iOS?
totalmente de acuerdo. yo tambien soy miembro pass vitalicio y esto no puede quedar asi.
hemos pagado para apoyar a un mejor servicio y como minimo merecemos una respuesta por plex
It works using the profile from here
Their explanation seems to be that it would create a bad user experience for non-technical users (who could potentially download a video they might not be able to play, if the Plex player doesnât support the format). So, I guess that hypothetical situations wins out over our wishes.
I tried the iOS.xml profile from that Github, but for some reason still transcoding any 4K content. Hereâs the info from two files I tried. Any ideas?
Hello,
[toyanucci]
When i try to use that Android.XML and restart the server the issue stills occurs, on my Android Samsung Tab, the content appears on the server under âconversionsâ but it doesnât start and stays at 1% forever ? Im using plex media server Version 4.31.2
I also have on server setttins under Transcoder, the âDisable video stream transcodingâ option enable
On my Samsung Tablet running Android it can directly play on PLEX Android APP some content and works OK but other it does not. The error is "An error occurred while attempting to play this video. Please try restarting both the Plex Media Server and this app " All of this with the default android profile,
But if i download the content directly to my Samsung tablet storage, it runs perfectly on KODI or other mediar player, so itâs not an issue with the device.
Even when i try to replace the profile file ⊠iâve replace the profile Android.xml in the app folder " C:\Program Files (x86)\Plex\Plex Media Server\Resources\Profiles\ " and restart the server, same issue still occurs.
Iâve tested enabling the option on the plex android app âuse external playerâ and opening the content with KODI or other player installed and it works just fine with the default android.xml so it seems itâs something blocking on the PLEX Android APP.
Any ideias what could be causing this or how to fix it?
This same issue occurs on iOS. Even after editing the iOS.xml profile and restarting the server, it is still trancoding and the logs are showing error messages that contradict the edits in the profile XML.
Iâm assuming the Plex team has hard coded parameters into the iOS and Android client apps that are overriding the XML profiles, but I canât confirm because itâs near impossible to get real support here. 
Seems like an ideological/stubborn kind of thing, as this should be pretty easy for them to fix if they wanted to.
(Sad too, because this would be such an easy app to become a big fan of. Heck, I was a big fan of it when I first started experimenting with it⊠before actually trying to use it for everything. And, then, as you say, the attitude/support around here sure doesnât help.)
Well im glad I got the monthly Plex Pass to see if Plex is right for my needs, after reading this post I will now be cancelling, as syncing without forced conversion is exactly what I wanted and needed for my kids to use Plex properly when out and about in the car etc⊠I had high hopes for Plex and was willing to purchase the life Plex Pass, but until this is sorted I wonât be paying for it at all
2 Likes
Does anyone wanna take a step back and explain a bit more about IOS.xml file and how you change it? Where is this file at? My server is on a Synology NAS and I use iPads for all viewing with the Plex app.
Some of my shows/movies will sync without converting, but a majority always convert. Some do it slow and some fast. I use Handbrake and encode everything to .mp4 (no mkv files). I read that unless audio is AAC that is will convert. Not sure if thatâs rightâŠ???
Really annoying when trying to sync stuff before a trip.
