Always show subtitles in last versions

[giorojas]

Server Version#:1.23.1.4528 o up
Player Version#: ios, android, webos (not uhd), windows, lg netcast

Hello,
Up to version 1.23.0.4497 in files that had subtitles but its audio language was the default (Spanish) did not show the subtitles, if the file has forced subtitles it would show them.

Without making any changes to the files or user settings in the latest versions ALWAYS shows subtitles.

I try with 1.23.1.4528, 1.23.1.4571 and 1.23.2.4584 all show subtitles if the file has them regardless of user settings for default language

Is a bug?

Regards

[OttoKerner]

Please copy the first ~20 lines from the Plex XML info of an affected video.

Please add a screenshot of the settings under https://app.plex.tv/desktop/#!/settings/account AUDIO & SUBTITLE SETTINGS
while being logged on as the plex user who is playing this video.

[giorojas]

Hello,
I update file, in version 1.23.0.4497 el preview of file info don’t show subtitle selected but in version 1.23.1.4571 show subtitle selected.
Send xml of versión 1.23.0.4497 and 1.23.1.4571.
with version 1.23.1.4571 in all players (ios, android, windows, smartv) show subtitle, with versión 1.23.0.4497 in all players don’t show subtitle.

PlexAlwaysSubtitle.zip (266.9 KB)

Regards

[OttoKerner]

You did not select a language for the subtitles.

The behaviour should normalize if you set the preferred language for subtitles to Spanish.