An internet connection is required to scan library files. Please check this server's connection and try again

Plex Media Server
42

+1 . Same issues as everyone else.
Server Version 1.23.5.4841 (On Windows 10)

Only Music Libraries are affected.
Libraries using " Plex Music " Agent are affected.

Changing Agent to " Personal Media Artists " or " Last.fm " fixes the issue.

Also Restarting Plex server will also fix the issue but only temporarily. (While using " Plex Music " agent)

So for now Last.fm will remain the chosen music agent.

43

Same issue here. Only Music libraries are affected. Other libraries update immediately and automatically.

44

Hi! Same issue in my server. Only Music libraries, other libraries in the same server with no problem.

45

+1 same issue.

46

There was some additional logging added to Plex Media Server to help troubleshoot this issue - the issue of the internet connectivity indication being incorrect - suspected to arise after an overnight network glitch

So would like to see fresh server logs with debug logging enabled when the problem arises and there is an internet connection at the time

47

Plex Media Server Logs_2021-08-17_21-05-43.zip (6.1 MB)

Just happened to me, here are the logs. It had a service uptime of 5 days when I attempted to scan library files and it gave me the error that an internet connection was required. I downloaded the logs. After rebooting the service it was able to connect.

48

Plex Media Server Logs_2021-08-19_16-05-10.zip (4.6 MB)
I’m seeing the same issue - rebooting doesn’t seem to have fixed this.

49

This fixed my issue. Thank you!

50

Thanks for the logs with the new extra logging. This has helped identify an issue that has now been fixed in the beta release that came out yesterday

Plex Media Server version 1.24.2.4973

    • (Network) The server could get stuck in a state where it thinks there is no internet connectivity (#12635)

See full release notice

If there are still remaining issues after this, please provide fresh debug server logs

1 Like
51

Same issue here - I attached the logs. My router reboots nightly on a schedule - maybe Plex isn’t recovering from that?

FYI - restarting the server resolved the issue, but I don’t want to have to restart the server every time I add something.

Plex Media Server Logs_2021-09-14_08-05-20.zip (5.2 MB)

52

Your server is running on 1.24.1.4931-1a38e63c6

In my post above I mentioned that a fix went out in 1.24.2.4973 and new logs needed from that release (or later) if still an issue

1 Like
53

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