Android tv no video and Apple TV no fast forward or rewind

Hi there, I just set up live tv dvr on plex. I’m using both apple tv4 and the Foxtel now box (running Android tv). I have 2 issues.

The 1st is the Foxtel now box will play the live tv with no video, only audio however if I change the video quality from original source to the next option down (480p), the video returns but as you can imagine, the quality is rubbish.

The second issue is the Apple TV plays live tv perfectly clear in quality. I use the harmony remote from Logitech and I can pause fine and play again no problem but I can’t rewind or fast forward unless I use the Apple TV remote or the Apple TV remote app which defeats the purpose of having a universal remote.

For fast forward on the Apple TV and using the Harmony remote, have you tried using the left and right arrow buttons versus the fast forward and rewind buttons ?

I think I did but I’ll try this when I get home this afternoon and report back with certainty.

Okay so I’ve checked the apple tv again and can confirm there’s no response with both the harmony remote app and the physical harmony remote to rewind or fast forward using both the left and right directions and the fast forward and rewind buttons.

I also noticed that the apple tv only has “live tv” as an option with no option to record any shows from the tv. There’s also no program guide aside from what’s listed in the “live TV” menu.

Does anyone know how to actually contact support?