App.plex.tv is unable to securely connect to "JimmyFlix"

[RevitXman]

I’m glad it wasn’t my Ubuntu host, I hope. Anyway I can grab logs from the client? That Client is an Xbox. I can have him unlink his account and re-install the app. Not sure if that would help.

Do you know what is next?

Thanks!!

[RevitXman]

@ChuckPa it happened again this evening just before 9pm EST
Plex Media Server Logs_2021-05-03_20-57-41.zip (5.6 MB)

It is the same client/user? I had rahal777 uninstall his xbox app and log out of his app. Not sure if its the same user…

[ChuckPa]

Is it always Xbox devices?

[RevitXman]

Possibly? I was trying to follow which stream caused plex to die. If it’s the same user then yes. Xbox client

[ChuckPa]

Nothing I can do if the Xbox client other than commiserate. I am server / OS side.
I’ve seen a lot of people have success while others struggle for no reason.

Best I can suggest is uninstall the xbox and reinstall/link the player to that account.

[RevitXman]

Is there a way in the logs to see which user had the connection before the reset? Or which one caused it? If it’s a different user then I can have them reinstall the app. I tried to follow the debug but it’s very busy

[ChuckPa]

The Debug is very busy to follow.

copy (cat) the logs into one big file (main+.1+.2+.3+.4+.5) then grep and find him.
When you do, get the IP.
Now grep again for that IP addr.

Watch for the Request + Complete pairs.

If he’s disconnecting, you’ll see it by IP. You’ll also see anything else… which is all logged by IP.

[RevitXman]

@ChuckPa

May 02, 2021 21:10:45.355 [0x7f83da84fb38] DEBUG - [Transcode] Auth: authenticated user 6613364 as rahal777
May 02, 2021 21:10:45.359 [0x7f83da84fb38] DEBUG - [Transcode] It took 10.000000 ms to retrieve 347 items.
May 02, 2021 21:10:45.364 [0x7f83da84fb38] DEBUG - [Transcode] It took 10.000000 ms to retrieve 347 items.
May 02, 2021 21:10:45.366 [0x7f83da84fb38] DEBUG - [Transcode] We're going to try to auto-select an audio stream for account 6613364.
May 02, 2021 21:10:45.366 [0x7f83da84fb38] DEBUG - [Transcode] Selecting best audio stream for part ID 250844 (autoselect: 0 language: en)
May 02, 2021 21:10:45.366 [0x7f83da84fb38] DEBUG - [Transcode] Audio Stream: 569522, Subtitle Stream: 587916
May 02, 2021 21:10:45.367 [0x7f83da84fb38] DEBUG - [Transcode] Found session GUID of rbp2xm84swza7uunh0tx2sx6 in session start.
May 02, 2021 21:10:45.367 [0x7f83da84fb38] DEBUG - [Transcode] Using existing transcode session.
May 02, 2021 21:10:45.367 [0x7f83da84fb38] DEBUG - Content-Length is -1 (of total: -1).
May 02, 2021 21:10:45.367 [0x7f83da84fb38] WARN - Failed to set up two way stream, caught exception: write: Connection reset by peer

Same user…I had him uninstall/log out. Same issue:
Xbox Client causing Plex Server to “crash” or lose connections - Plex Players / Gaming Consoles - Plex Forum

Thanks for your help.

[ChuckPa]

Definitely xbox then. Not a server issue.
I can see the other devices connecting fine.

Sorry I can’t do more.