App.plex.tv is unable to securely connect to "JimmyFlix"

Plex Media Server
1

Server Version#: Version 1.23.0.4438
Player Version#: Any

Screen_Shot_2021-04-30_at_8.26.36_PM
Plex Media Server Logs_2021-04-27_22-48-41.zip (2.3 MB)

It seems that every so often plex will be unable to connect to app.plex.tv. I’ll restart the service and 15-20 mins later its back to being unable to connect. Now, it usually only happens in the evening and during the day it is fine. When I updated to 1.23 is when I kept running into these issues.

Server is running Ubuntu 20.04 LTS upto date:

Static IP: 192.168.15.197
DNS is using 8.8.8.8
Port forwarding is correct.

2

It happened again…This time Tautulli timed out at 2021-05-02 14:12:30

I went to localhost:32400/web and it almost didn’t load. It look alot of time to load the initial page.

I’m trying to determine if this is something wrong with my Ubuntu install or something wrong with Plex

Plex Media Server Logs_2021-05-02_14-21-50.zip (5.5 MB)

3

Looking at your logs is a disaster.

Not certain if you’ve run out of space somewhere
(transcode requests are getting “404” - not found - responses from an android device)

4

@ChuckPa

jd@compnor:~$ df -h
Filesystem                         Size  Used Avail Use% Mounted on
udev                               7.7G     0  7.7G   0% /dev
tmpfs                              1.6G  1.9M  1.6G   1% /run
/dev/nvme0n1p2                     938G   59G  831G   7% /
tmpfs                              7.7G  4.0K  7.7G   1% /dev/shm
tmpfs                              5.0M  4.0K  5.0M   1% /run/lock
tmpfs                              7.7G     0  7.7G   0% /sys/fs/cgroup
/dev/loop1                         219M  219M     0 100% /snap/gnome-3-34-1804/66
/dev/loop3                          52M   52M     0 100% /snap/snap-store/518
/dev/loop2                          66M   66M     0 100% /snap/gtk-common-themes/1515
/dev/loop0                          56M   56M     0 100% /snap/core18/1988
/dev/loop4                          56M   56M     0 100% /snap/core18/1997
/dev/loop5                          33M   33M     0 100% /snap/snapd/11402
/dev/loop6                          65M   65M     0 100% /snap/gtk-common-themes/1514
/dev/nvme0n1p1                     511M  7.9M  504M   2% /boot/efi
/dev/loop7                          33M   33M     0 100% /snap/snapd/11588
5

Is PMS downloaded from the Ubuntu store or from plex.tv/downloads ?

6

plex.tv/downloads

I do manual updates. Thank you for looking at these. Really appreciate it!!!

7

Let’s try this.

You stop Plex.
I’ll wait a minute then reset your certificate even though it looks ok.
You can then start Plex

Question: Do you have your own domain cert involved? I didn’t see one.

8

No domain cert. Stopping Plex

9

You have to instances of the same server.

what’s going on?

Screenshot from 2021-05-02 15-19-16

Screenshot from 2021-05-02 15-18-45

Which to keep?

10

I removed Preferences.xml and re-generated it this morning. Then nothing came back. You can remove the newest one as I restored my old Prefernces.xml which starts with 8609a8523c785e2989af3193

11

confirming –

Remove 8906..... ?

12

keep the 8609a, remove the 7CE04…

13

:+1:

BRB with the results

14

Server completely (HARD) removed.

Please refresh all players.

Start the server.

Let’s see how it behaves with the right credentials and ID numbers

15

maybe a dumb question…Please refresh all players? Logout of all my players? even the ones shared with family?

16

No… Restart dedicated apps or CTRL-F5 for the web browsers

17

thank you.

Plex is back up and running. I’ll watch it tonight/tomorrow (the past few days app.plex.tv, dies later in the night 9ish pm EST)

Thanks again!!

18

Glad I could help.

19

It happened again at 9:11pm EST
I was using Edge Chrome when I got this.

Plex Media Server Logs_2021-05-02_21-12-32.zip (5.7 MB)

Screenshot 2021-05-02 211136
Screenshot 2021-05-02 211136875×571 68.8 KB

20

I see it.

Client got lost & it went down.

Weirdest thing I’ve seen. NEVER saw a client socket close trash a host.

May 02, 2021 21:10:45.355 [0x7f83da84fb38] DEBUG - [Transcode] Auth: authenticated user 6613364 as rahal777
May 02, 2021 21:10:45.359 [0x7f83da84fb38] DEBUG - [Transcode] It took 10.000000 ms to retrieve 347 items.
May 02, 2021 21:10:45.364 [0x7f83da84fb38] DEBUG - [Transcode] It took 10.000000 ms to retrieve 347 items.
May 02, 2021 21:10:45.366 [0x7f83da84fb38] DEBUG - [Transcode] We're going to try to auto-select an audio stream for account 6613364.
May 02, 2021 21:10:45.366 [0x7f83da84fb38] DEBUG - [Transcode] Selecting best audio stream for part ID 250844 (autoselect: 0 language: en)
May 02, 2021 21:10:45.366 [0x7f83da84fb38] DEBUG - [Transcode] Audio Stream: 569522, Subtitle Stream: 587916
May 02, 2021 21:10:45.367 [0x7f83da84fb38] DEBUG - [Transcode] Found session GUID of rbp2xm84swza7uunh0tx2sx6 in session start.
May 02, 2021 21:10:45.367 [0x7f83da84fb38] DEBUG - [Transcode] Using existing transcode session.
May 02, 2021 21:10:45.367 [0x7f83da84fb38] DEBUG - Content-Length is -1 (of total: -1).
May 02, 2021 21:10:45.367 [0x7f83da84fb38] WARN - Failed to set up two way stream, caught exception: write: Connection reset by peer

^^ End of file here.

After restart, players screaming for data with expected ‘404’ errors because old sessions were purged.