Server Version#: 1.22.3.4523-d0ce30438
Player Version#: Apple TV 7.17 (1424)
2015 Macbook Pro macOS 10.15.7
I am on a 4th Generation Apple TV HD, 64GB capacity. I’ve been using Plex for years with absolutely no problems, not even when playing HEVC encoded files, which I see some people have had problems with.
All of a sudden, within the last month, pretty much every video I play has a slight stutter or judder, where it looks like frames are repeating or something. Many people probably wouldn’t even notice it, but it’s extremely jarring for me. I’m unable to watch movies using Plex anymore, and I am a huge Plex fan! My whole library is organized on Plex, I’d love for playback to be smooth again.
It doesn’t seem to matter what kinds of files I’m using. 1080p or 720p or 480p h264 files at 23.976fps stutter, I tried a 24fps h264 file and that stuttered too. The worst was a 29.97 h264 SD file which came from a film source and hadn’t been detelecined. The only stuff where I don’t notice judder is native 29.97. Either way, and I could be imagining this part, the picture looks less clear than I remember it. I feel like I’m seeing more encoding artifacts than I used to. I don’t know what happened!
All my TV settings are the same (I use a Samsung and I’ve never used any kind of motion blend setting on my TV). All the streaming apps (Netflix, Criterion, Hulu, etc) look totally fine. Everything is on my local hard drive on the same network as the Apple TV. All these files play fine on my computer, using either VLC or Plex on my web browser. A week ago I was at a friend’s house and watched the telecined 29.97 content on their Roku using my Plex account with my computer on their network and there was no judder and the picture looked fine. Clearly there’s an issue with Plex on my Apple TV. Is anybody else having this problem? I really don’t want to switch media servers!
