ARMv8 platform alpha testing - Discussion & Troubleshooting

Thanks again.

May I make a small request of those who are participating ?

I’m just the pretty face and presence in the forum for the entire NAS team. Might I ask you to reach out to (I guess) the social media / whatever methods you all use and let the whole team know?

It would mean a great deal hearing it directly from all of you than it does coming from me through our weekly staff meetings.

Independent FYI. 1.13.6.222 (next alpha candidate) is looking very solid and running well on the DS418j so will likely push to public Alpha this weekend.

Dear Plex-Team,

at first many thanks for your effort to port the plex server to the ARMv8 platform. I really like plex as media central (mainly for flac music).

With the last public alpha it seemed that something has changed concerning the network stack. I’m using plex to play music on my Sonos speakers, my smartphones and my computer. Since around two weeks I’v experienced several network hickups - i.e. when playing some flacs with my sonos speaker the music stops suddenly and the app tells that there is no connection the to plex server. The same sometimes happens when using the android app. I can’t remember such problems with the first public build but maybe my testing wasn’t that intensive.

I’m using a DS118 with latest software packeges and an one TB ssd storage.
I’ve only enabled external access for my local network.

Thanks and reagards! I really appreciate the support in this forum.

We’re seeing a change as well.

Do you still have the other SPK ? If so, please install and run with it.

We’re finding a core PMS issue and must wait until it is resolved.

If you can recreate and capture in DEBUG logs, I will gladly take a look to confirm

Installed on a 218play. All seemed to set up ok but when adding libraries it accepts the folder and then finds… nothing. Says library is empty. Also note it says it cant ‘claim’ the server in the settings but the main issue is empty libraries.

You must give user plex permission to read your media shares. Synology is strict on permissions.

Control Panel - Shared Folders - Edit the share with your media - Permissions tab - give plex R/W permission and SAVE.

Refresh the library (Scan files)

Not being able to claim the server is usually a network setting issue… It can’t get out to the internet.

Control Panel - Network - Network Interface - Check its settings and make sure it’s pointed to the right modem/router

2 Likes

awesome… its working away at updating the movies now!! many thx for the speed of reply!!

I’m encouraged by this thread but so annoyed at synology after having the choice of DS 418 which I purchased in April and the DS418 play I went with my non-play version due to this misleading feature which was my rain main reason for purchase " Versatile NAS server for centralized file storage and real-time 4K H.265 video transcoding"

If it wasn’t for the fact that I can direct stream from it to my Windows 10 Intel PC and even my LG all led TV fast enough using the dual bonded gigabit ports to a neckgear 10 Gb switch I would abandon synology and go to any other server NAS manufacturer but due to the fact that I would lose money selling it to repurchase a play version with Intel CPU & due to having to maintain the synology raid on the 3 x 7 TB NAS drives I’m stuck with it and the sour taste it leaves!

If the proprietary transcoding hardware were made available to us, I’m sure we could do something but to date, it’s never been made available.

With Video Station now officially deprecated and to be dropped end of 2018, it seems pointless to keep to keep it proprietary or even include it at all (if it ever was there).

Unfortunately I don’t have the older spk anymore, but I could imagine a core PMS problem, because the reliabilty of my SMB-folders (v2-v3) changed too. Since running on SMB (fixed v1) it’s wokring stable again but the plex problems persist. So I wasn’t sure whether it could be a co-inincidence. Thanks and regards!

Let me get you the SPK.

Stand by

@QuadMax

This is PMS 1.13.3 ALPHA Armv8 SPK for Synology.

Please retain locally.

After installation, please test thoroughly and report back.

I cannot speak to the SMB issue but SMB server/client on Synology does behave differently than I expect. It is a good server (v3) but as a SMB client it does not do well hence the (v1) need.

This is a temporary link which will expire in approx 72 hours
https://drive.google.com/open?id=136DPDCmAKzL4J6jzXxA3RGxCXzxUNYpU

Thank you for the link. How can I downgrade the package without loosing all my settings/metadata?

I was running 1.13.3.146-987af09d9 on my DS218Play and all of a sudden this morning I’m getting an “ERR_CONNECTION_REFUSED” when I try to brows locally to the http://ip:32400/web. I uninstalled, reinstalled, updated to 1.13.6.176-dd1845234. When I go into the Package Center, Plex Media Server is showing as Running. Only thing that happened is Photo Station updated (to 6.8.8-3482). Please advise. Thanks.

@bdarr

Please manually grab the logs using File Station (Plex share -> library - application support - plex media server - right-click Logs and “Compress to Logs.zip”.

Then attach the ZIP here. I’ll see what happened

See attached. Thanks guys!

Logs.zip (5.1 MB)

That is definitely strange.

The latest entry in your log file shows

Aug 13, 2018 09:29:52.395 [0x7f8d1f01d0] DEBUG - Disabling DLNA server because the server is now in a home.
Aug 13, 2018 09:29:52.401 [0x7f108551d0] DEBUG - Waiting for Plex DLNA Server to exit.

It then stopped.

Have you restarted the NAS?

If not, I suggest you do.
I also suggest stopping PMS (Package Center)
while FileStation is open, delete “plexmediaserver.pid” (the process id file) if it exists
then restart restart DSM
when it’s back up start PMS

@QuadMax

On Synology, you can remove the package safely. I don’t delete your metadata during uninstall.
When it installs, it finds where the existing Library is and uses it.

I’m working toward doing that with QNAP as well

I have already restarted the NAS.

I stopped PMS, deleted the .pid file and rebooted DSM, and started PMS.

The .pid file did regenerate after starting the service post reboot however I’m still unable to access the ip:32400/web site.

What also changed coincident to this? only the photo station app?

Connection Refused can also be the firewall. Please check to make sure 32400 is open.

The external disk is just a backup disk, doesn’t have anything related to plex so please ignore the notification of running out of space. Last event was a week ago, and I was using plex this morning just fine prior to the photo station app updating. That is the only change that I’m aware of. Currently the firewall is disabled. (Control Panel, firewall, enable firewall checkbox is unchecked)

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