Audio "cutting out"

Plex Media Server
1

Server Version#: DSM 6.2.4-25556
Player Version#: Version 4.57.4

I am experiencing audio break up on a few different downloads, audio details as follows, any ideas-please and thank you. I will try playing it on my wd system to see if thats different.

Audio
ID : 2
Format : AAC LC SBR
Format/Info : Advanced Audio Codec Low Complexity with Spectral Band Replication
Commercial name : HE-AAC
Format settings : Explicit
Codec ID : A_AAC-2
Duration : 1 h 51 min
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 23.438 FPS (2048 SPF)
Compression mode : Lossy
Language : English
Default : Yes
Forced : No

3

Thanks very much attached as requested
Plex Media Server Logs_2021-06-05_16-58-33.zip (5.3 MB)
plex audio issue.txt (3.1 KB)

5

Fixed it thanks, odd that some mkv files play fine as do avi files but the latter stress my server, so avoid that. thanks again.

7

I am sure you know all this, but it did successfully play some avi files last night, very well in fact, at first the cpu load is high but then it settles down to under 50%,(This was on a ds 1817+) I also improved the audio by disabling subtitles so I suspect its may be “seacrhing” the audio in some way. It did not remove the breaking up of the audio but certainly improved it by 50%. I completely take on board your MP4 advice. I have used TMPG version 6 for many years.
Thansk very much

8

Is that skipping audio AAC?

Load the Roku Preview channel for the fix:

Of course, the chances an AVI file will Direct Play on a Roku are:
Slim
and
None
so the ‘Fix’ is probably irrelevant for AVIs.

If you have other file types that do Direct Play and have AAC audio - the Fix is the Fix.

9

![image|690x55](upload://9AQtnGMdOXBACSWYVOw6MdcwPFE.jpeg

yes you are right, it plays very well though. my avi file

image