.AVI file not Working on "New " update (not bêta)

.AVI file not Working on "New " update (not bêta)

Server Version#: 1.19.5.3112
Player Version#: all ( tv (LG, Samsung , smartphone , web )

Nothing in log ? ? ( Try at 1am20 min , last log , 1h08)

Uncertain if this is a Server update problem or a Player update problem.

If a Server update problem ----

Need the log files to diagnose. (Log files are almost always required)

Screenshots are not enough.

  1. DEBUG logging on
  2. VERBOSE logging OFF
  3. Start & recreate the playback failure
  4. Wait 20 seconds
  5. Settings - Server - Troubleshooting - Download Logs
  6. Attach the ZIP file.

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