We should all be thankful we get the tiny little bit of support that we do. There are thousands upon thousands(probably more) of software that gives absolutely no support. At all…
Plex is not Google, or Apple, or Microsoft with billions of dollars. Not the sound like a dick but I bet alot of the Plex employees are still scratching their heads on how to juggle with their J-O-B(the thing that puts food on the table) and how to work at Plex Inc.
I’m sure the only one with no worries and responsibilities is Barkley. Lucky guy. Sits around the house and licks his balls.
Google doesn’t offer support to its cattle (general public), only its customers (advertisers). But real companies with real commercial products, big or small, offer some level of customer support. No one expects a call center, but a ticketing system via the web site or email is frankly to be expected.
You don’t have engineers answering support requests. Any qualified support staff should know how to direct someone to the answer to a FAQ. A user-to-user support forum is nice, but not a substitute for a support system for any company that wants to be taken seriously and dramatically expand their reach.
@flow Thanks for the attitude, but I assure you I can race you front and back when it comes to anything IT and media related. I don’t personally need customer support from Plex, but as a business person and someone who’s been deeply involved in the IT world professionally for well over 20 years, Plex needs to move on this. If you don’t see customer support as another sales tool/asset, you’re missing the big picture.
Plex, as a company, doesn’t need apologists - there’s no room for a Sarah Huckabee here. There are a lot of those here who don’t know their ass from their elbow & would/could never help anyone with a serious technical problem.
If Plex would just provide a priority list of know issue, i would find that very helpful. All the chat does dilute issues all issues and then you have judge what real and what is someone in over there head or hardware issues. I do not like chat as the only means for support. It is a lot easy for me to look a list see what broke have link to send logs to support and and ETA on when the issue is expected to be fixed. I guess i spent to much time as tech on IT support team is the reason the chat bothers me. By reading the chats it is hard to tell what are real issue and what is user error and hardware issue. Having used the software for over 8 years and not having use the chat but 2 times I guess i do well with the software. Also with being dyslexic and blind in one eye and have issues reading, writing and spelling I find other ways of support much easier.
I guess with all this complaining I forgot to say Plex is awesome piece of software I real love Plex and find it versatile enough to handle any kind of media I have need to set it up. Having retired as a PAC admin and working with DICOM Images and Software I find it has similar rules and logic for its Database that make easy for me work and manipulate as needed. I have also found very easy to show end users how to use and maintain there Plex server. Most time I don’t hear from them for 3 to 6 years and then it is with hardware issues not Plex issue.
@sGarver said:
An airline gives free flights. Now if you want food or headphones or a pillow or the ability to have carry-on luggage, you have to pay for those additions. Now, after paying for those options,
And a perfect example of the potential situations I brought up, here’s someone who isn’t getting the food they paid for:
This is a Poll that You Vote On that is is the reason it is here but it also is a chat, vote what you want and go on or comment, It requires no more input than a vote on how you want support.
@sGarver said:
An airline gives free flights. Now if you want food or headphones or a pillow or the ability to have carry-on luggage, you have to pay for those additions. Now, after paying for those options,
And a perfect example of the potential situations I brought up, here’s someone who isn’t getting the food they paid for:
It’s worth noting how this thread has much more engagement than most threads seeking actual help with real issues. The one thing it has in common with those types of threads is that it is incredibly likely to go nowhere, achieve no resolution, and leave everything as screwy as it was to begin with.
OP has a very good point. It is near impossible to get any meaningful help (not necessarily “support” like from a Support staff - but help in general) for Plex. And that really bites.
We can debate endlessly whether or not Plex should have a dedicated Support staff, but the fact remains that the current means for “solving” problems we encounter with the platform are, well, rubbish.
@skyvera said:
It’s worth noting how this thread has much more engagement than most threads seeking actual help with real issues. The one thing it has in common with those types of threads is that it is incredibly likely to go nowhere, achieve no resolution, and leave everything as screwy as it was to begin with.
OP has a very good point. It is near impossible to get any meaningful help (not necessarily “support” like from a Support staff - but help in general) for Plex. And that really bites.
We can debate endlessly whether or not Plex should have a dedicated Support staff, but the fact remains that the current means for “solving” problems we encounter with the platform are, well, rubbish.
Definitely. But if OP is going to post a mostly senseless rant with a poll in which the options don’t even make sense then he should expect people to argue with him and post random rants too.
Had he posted a legitimate question with logs and pinged one of the Ninjas, he would already have had a lot more help.
This is a Poll that You Vote On that is is the reason it is here but it also is a chat, vote what you want and go on or comment, It requires no more input than a vote on how you want support.
