Being a Plex Pass Member do you fill you get Good Tech Support when there are Issues by using a chat or would rather have a Support email or Phone number?
Please Vote
Being a Plex Pass Member do you fill you get Good Tech Support when there are Issues by using a chat
Your Not Serious? Never mind rhetorical.
This is a Poll that You Vote On that is is the reason it is here but it also is a chat, vote what you want and go on or comment, It requires no more input than a vote on how you want support.
You must be new.
There’s a chat for support?
This is a Poll that You Vote On that is is the reason it is here but it also is a chat, vote what you want and go on or comment, It requires no more input than a vote on how you want support.
Hi, @gaguru
Don’t expect any meaningful support from Plex. Ever.
I think that’s what the others meant when they questioned your seriousness and suggested you must be new here.
And where on the Plex web site does it offer tech support for being a Plex Pass member?
This is a Poll that You Vote On that is is the reason it is here but it also is a chat, vote what you want and go on or comment, It requires no more input than a vote on how you want support.
To my understanding, besides mobile apps (for non-PlexPass members), what specific software are you paying them for? PMS is free. Now if you want premium features, a PlexPass is required; BUT it is the same software.
I see this as… and a weird analogy this is…
An airline gives free flights. Now if you want food or headphones or a pillow or the ability to have carry-on luggage, you have to pay for those additions. Now, after paying for those options, does it give you reason to expect more attentive stewards, a faster plane, to choose your seats? Not at all. You are only paying for the specific extras. And if you don’t like the extras, you should not have payed for them up front. The flight is still free and you still get to your destination.
Don’t misunderstand me, I am not presenting an argument in opposition to you. I am just trying to present what I think should be honest expectations of users towards Plex. I do not think that being a PlexPass member entitles us to better support. Support should be the same across the board (as Plex presents it now). Can support be improved?.. Yes (Duh). IS Plex looking into better ways?.. Yes (based on conversations with Plex Employees and posting I have read).
This is a Poll that You Vote On that is is the reason it is here but it also is a chat, vote what you want and go on or comment, It requires no more input than a vote on how you want support.
Congrats @gaguru , if I understand your post the correct way (you offer a paid plex server) you are violating the TOS and still expect support AND you announce it here on the forum? Switch your brain on dude.
Btw there is Plex Pass Pro where a human being comes to your house or gives support in any other way:
https://www.plex.tv/plex-pass-pro/
@Coxeroni said:
Congrats @gaguru , if I understand your post the correct way (you offer a paid plex server) you are violating the TOS and still expect support AND you announce it here on the forum? Switch your brain on dude.
Btw there is Plex Pass Pro where a human being comes to your house or gives support in any other way:
https://www.plex.tv/plex-pass-pro/
He’s not saying he’s reselling his server (though it sounds like he probably does), but that he installs and supports servers for others… Which is exactly what Plex tries to do with Plex Pro.
Either way, if your business model is to resell someone else’s product without being in contact with them officially in the first place, that’s a pretty weak business model IMO.
True you are right Karl, I might be wrong.
This is a Poll that You Vote On that is is the reason it is here but it also is a chat, vote what you want and go on or comment, It requires no more input than a vote on how you want support.
The point is the deeper I go down this rabbit hole the more problems I see dealing with PLEX
ALSO I HATE CHATS AND I WHAT REAL SUPPORT
Amen!!!
That’s what we all want: less bugs, real support and the heavenly kingdom on earth.
Yeah, he is giving everthing for his customers!
@sGarver said:
An airline gives free flights. Now if you want food or headphones or a pillow or the ability to have carry-on luggage, you have to pay for those additions. Now, after paying for those options, does it give you reason to expect
To expect that you get those additions/options? To expect that addition/options are offered as advertised? To expect that there’s someone you can talk to or email if those extras weren’t delivered (as paid for) in a timely manner or at all or fit for purpose?
So yeah, your analogy breaks pretty quickly. 
Serious companies offer customer support. It’s long overdue for Plex.
All that said, this thread is asinine because it supposes something that doesn’t exist - at all. And in the form of a poll with a completely nonsensical mutually exclusive choices.
Chris (Plex, Inc.)
Oct 28, 8:43 AM PDT
Hi,
Very sorry you’re having trouble. We’re definitely aware of an issue where the EPG can fail to load data. In cases we’ve investigated, it’s been caused by invalid channel data in the EPG channel information coming from our provider. We’re actively working to resolve the issue and work around it in Plex Media Server. Apologies for the inconvenience.
As a very general rule of thumb for a temporary workaround, you can go into your DVR channel setup and try to disable any stations which are not named 000 STATION. e.g. Those which have spaces or lower case characters in the name. That’s certainly not a guarantee and it could result in you disabling channels which are actually currently working perfectly fine, but it might get things loading for you.
If you still have issues, please post specific details in our support forums at https://forums.plex.tv/categories/dvr-live-tv if you haven’t done so already.
Thanks for your interest in Plex!
Point Made days and days of people running around giving opinions and help and the system is broken but Plex does not Post it for days on end. Their support system is broken.
