Better handling of loss of internet connectivity with PlexPass

Instead of a 48 hour grace which still limit your liberty there should be some kind of offline-mode where you can still watch your media in somekind of read-only access (perhaps from pre authorised device or something like that)

@Elijah_Baley said:

It seems that the “problem” is far from earth shattering or catastrophic. It just seems that a few devices and a few people are impacted. Also Plex has stated several time in several threads that they are trying to work in a better way to handle verification when there is a loss of internet and I have noticed fixes showing up on several devices over time. I expect that the trend toward more devices seeing the fix will continue for the future.

Also remember: It is video and not a world wide catastrophe. It is perfectly possible to have a life and even a party with friends without video or even any form of electronic entertainment. And no I am not going to regale you with stories about how we did it in the old days.

Elijah I am very pleased its not a problem for you, however, as I mentioned in the other thread, for those of us that aren’t that fortunate it is a significant inconvenience. However, please stop telling people that a “fix” is in the future because I see that the OP of this thread was from July of LAST year and the very next person to post said the same thing.

I think the devs need to explain what there plans are and why its been designed like this in the first place.

@lmnagel said:
Elijah I am very pleased its not a problem for you, however, as I mentioned in the other thread, for those of us that aren’t that fortunate it is a significant inconvenience. However, please stop telling people that a “fix” is in the future because I see that the OP of this thread was from July of LAST year and the very next person to post said the same thing.

I think the devs need to explain what there plans are and why its been designed like this in the first place.

I couldn’t agree more @Imnagel.

I have now purchased 3 PlexPass’s one for me, my wife and one of our sons. Elijah made me start thinking about the fact that he had no problem, so I did little investigating myself and tested an Internet failure to see how the APTV4 Plex client acted.

If I was logged in with the Local Admin account (My Plex Account), and I cut the Internet during a movie nothing happened. However, if I logged in with my wife’s account and I cut the Internet the movie stopped and I was presented with a “Re-enter your code” screen. I immediately logged in from my browser on my desktop and I was able to get to the server and my content through the local admin account.

So I am going to revise my earlier statement and say that I do have access to my local content regardless of Internet connectivity; however, only if I am logged in as the Local Admin account. If I am logged in with my wife or son’s PlexPass account “Re-enter your code” screen appears during an outage, I also tested this with “Local” accounts that are not tied to a PlexPass, same results.

I would love to hear what others have found, I am going to continue to troubleshoot this on my end.

Regards,
Jim

I’m glad others have realised that my original most was the middle of last year and there’s obviously no decent solution in the works.
My solution was to wait until Emby Theater was at a decent stage of development, and migrate to that… which I have now done and have no plans on going back to Plex.
It’s pretty obvious the developers don’t really care about this issue, else something would have been done by now.

@joshua.wood said:
I’m glad others have realised that my original most was the middle of last year and there’s obviously no decent solution in the works.
My solution was to wait until Emby Theater was at a decent stage of development, and migrate to that… which I have now done and have no plans on going back to Plex.
It’s pretty obvious the developers don’t really care about this issue, else something would have been done by now.

I am glad you have found something that works better for you. All the best in the future!

For those of you who plan to stay I just want to point out that whatever Joshua believes, it is a priority. As mentioned here by Plex CTO and cofounder Elan: https://forums.plex.tv/discussion/comment/1149592/#Comment_1149592

@atrus said:

@joshua.wood said:
I’m glad others have realised that my original most was the middle of last year and there’s obviously no decent solution in the works.
My solution was to wait until Emby Theater was at a decent stage of development, and migrate to that… which I have now done and have no plans on going back to Plex.
It’s pretty obvious the developers don’t really care about this issue, else something would have been done by now.

I am glad you have found something that works better for you. All the best in the future!

For those of you who plan to stay I just want to point out that whatever Joshua believes, it is a priority. As mentioned here by Plex CTO and cofounder Elan: https://forums.plex.tv/discussion/comment/1149592/#Comment_1149592

I’m sorry but a single comment in a thread AFTER a major outage is not a true sign it’s a top priority. This is a knee jerk reaction that now everyone is aware of the major flaw in their software design.
Where was the CEO’s response when I was making the report almost a year ago? Exactly, there wasn’t enough backlash at the time so nothing was done about it!

@Elijah_Baley said:
Currently:
I cannot access Plex from my computer via http://app.plex.tv/web/app but I can via http://AddressOfServer:32400/web/index.html#!/dashboard
Also Plex works fine on my Rokus, Android devices, Fire TV and Raspberry Pi.

So, for me, Plex’s web goes down and everything except one access method (That I almost never use anyway) is fully operational.

It seems that the “problem” is far from earth shattering or catastrophic. It just seems that a few devices and a few people are impacted. Also Plex has stated several time in several threads that they are trying to work in a better way to handle verification when there is a loss of internet and I have noticed fixes showing up on several devices over time. I expect that the trend toward more devices seeing the fix will continue for the future.

Also remember: It is video and not a world wide catastrophe. It is perfectly possible to have a life and even a party with friends without video or even any form of electronic entertainment. And no I am not going to regale you with stories about how we did it in the old days.

“It doesn’t affect the way I USE PLEX therefore why should it matter to anyone else?!”
How narrow minded can you be?
I have paid for a Lifetime subscription and expect to be able to access MY local media when I want to. It’s none of your business when and how I access my media.
“Plex has stated several time in several threads that they are trying to work in a better way to handle verification when there is a loss of internet” … so a year later and nothing… curious to know how “long” they have been working on such a basic “feature”

@joshua.wood said:

@atrus said:

@joshua.wood said:
I’m glad others have realised that my original most was the middle of last year and there’s obviously no decent solution in the works.
My solution was to wait until Emby Theater was at a decent stage of development, and migrate to that… which I have now done and have no plans on going back to Plex.
It’s pretty obvious the developers don’t really care about this issue, else something would have been done by now.

I am glad you have found something that works better for you. All the best in the future!

For those of you who plan to stay I just want to point out that whatever Joshua believes, it is a priority. As mentioned here by Plex CTO and cofounder Elan: https://forums.plex.tv/discussion/comment/1149592/#Comment_1149592

I’m sorry but a single comment in a thread AFTER a major outage is not a true sign it’s a top priority. This is a knee jerk reaction that now everyone is aware of the major flaw in their software design.
Where was the CEO’s response when I was making the report almost a year ago? Exactly, there wasn’t enough backlash at the time so nothing was done about it!

The ATV client did not exist when this happened the last time, and the ATV client behaved the worst this time. Most clients were fixed the last time.

Yes, having to log back in all the time is a bit annoying.

Early 2021 clean-up: duplicate