Black screen on Window Player

Plex Players
1

Server Version#: 1.32.0.6973-a787c5a8e
Player Version#: 1.67.2.3705-db506a00
Operation System#: Win10 22H2

My Linux/Docker based Plex Server and the full media info is showing in my fresh installed Plex Player but: When trying to play one of the films I get a black screen. The timeline shows no progress (played seconds keep the same value) .

Monitoring by Tautulli shows: Everything o.k and a running time.

  • Stream: Direct Play
  • Container: Direct Play (MP4)
  • Video: Direct Play (HEVC 720p)
  • Audio: Direct Play (Deutsch - AC3 5.1)
  • Location: LAN: … IP

If I use the WEB-Interface video is showing, but transcoder starts :frowning:

2

Can we get the plex media info xml for the file that does that. or possibly a sample file

3

Does this computer have only an integrated graphics instead of a separate GPU?

4

Yes! This computer has integrated Intel HD Graphics 4600 on a Core i7 4790K CPU

… and this is the difference to the notebook used by my grand son where everything runs smooth even with remote access.

But using i.e. VLC to play gives no problem.

5

Settings - ‘Show Advanced’ - Plex for Windows - Player - “Video Playback Quality”
Set this to “Low” or “Normal”, with and without the ANGLE renderer.
Do also toggle the “Hardware Decoding” checkbox below and test again.

6

THX!
But I only find “Plex for Windows” - “Qualität” and there are no “Normal”, “Hardware Decoding” options. See screenshot
image

image

7

Go to “Player”/“Wiedergabegerät”

8

o.k. found it:

Solution is:

  1. Disable “Hardware Decoding” → all streams are running with “Direct Play”
  2. !! Restart !! Plex App! … one has to wait some seconds before restarting!!

It’s independent of Video Playback Quality settings.

Thanks for your advice!