Brand New Shield - Not connecting properly

app.plex.tv is unable to connect to “SHIELD Android TV” securely

certificate reset perhaps? No client will connect properly

Please take a read through here to see if that helps https://support.plex.tv/articles/206225077-how-to-use-secure-server-connections/

Have you claimed the server yet, which registers it to your plex.tv account?

Use a private/incognito browser window from a system on the same network as the Shield (i.e. not a remote connection).

Point it at the IP address of the Shield, using http, not https: http://shield_ip_address:32400/web.

For example, if the IP address of the Shield is 10.1.2.3, use http://10.1.2.3:32400/web.

Can you login and access the server settings?

You may see warning about insecure communications and/or “this server is not hosted at plex.tv.” Those are OK, since you’re using your PC to communicate with a server on your network.