Hi all, would love any help you can offer. When I play a file at original quality, there are constant periods of interruptions for buffering. If I drop to about 20Mbps 1080p, it runs fine. This occurs on the Windows app as well as the Samsung TV app. Don’t recall this ever being an issue on PHT (but I might be trying to run higher quality now, it’s a new tv). Having trouble attaching log files so I’ll paste what I think is pertinent info below. Appreciate any advice.
Direct play is on
Direct stream is on
PLEX MEDIA SERVER LOG
2016-12-21 19:01:37:6585 [22] DEBUG - [PlexHttpClient] - GET https://192-168-1-131.94de5653fb084608a42df6c48c6972eb.plex.direct:32400/:/timeline?key=%2Flibrary%2Fmetadata%2F2591&guid=com.plexapp.agents.imdb%3A%2F%2Ftt0803096%3Flang%3Den&ratingKey=2591&containerKey=%2FplayQueues%2F364&state=playing&time=46113&duration=7388000&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
2016-12-21 19:01:37:6791 [23] DEBUG - [PlexHttpClient] - Received OK from https://192-168-1-131.94de5653fb084608a42df6c48c6972eb.plex.direct:32400/:/timeline?key=%2Flibrary%2Fmetadata%2F2591&guid=com.plexapp.agents.imdb%3A%2F%2Ftt0803096%3Flang%3Den&ratingKey=2591&containerKey=%2FplayQueues%2F364&state=playing&time=46113&duration=7388000&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
2016-12-21 19:01:42:7555 [14] DEBUG - [TimelineSenderManager] - Sending timeline to server
2016-12-21 19:01:42:7555 [14] DEBUG - [PlexHttpClient] - GET https://192-168-1-131.94de5653fb084608a42df6c48c6972eb.plex.direct:32400/:/timeline?key=%2Flibrary%2Fmetadata%2F2591&guid=com.plexapp.agents.imdb%3A%2F%2Ftt0803096%3Flang%3Den&ratingKey=2591&containerKey=%2FplayQueues%2F364&state=playing&time=51212&duration=7388000&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
2016-12-21 19:01:42:7725 [23] DEBUG - [PlexHttpClient] - Received OK from https://192-168-1-131.94de5653fb084608a42df6c48c6972eb.plex.direct:32400/:/timeline?key=%2Flibrary%2Fmetadata%2F2591&guid=com.plexapp.agents.imdb%3A%2F%2Ftt0803096%3Flang%3Den&ratingKey=2591&containerKey=%2FplayQueues%2F364&state=playing&time=51212&duration=7388000&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
2016-12-21 19:01:44:9182 [2] DEBUG - [VideoPlayerFacet] - VideoPlayer state is now Buffering (00:00:53.3253124)
2016-12-21 19:01:44:9192 [2] DEBUG - [AudioPlayerBackgroundTaskCommunicator] - Sent keys: MediaControlsUpdate to background media player successfully.
2016-12-21 19:01:44:9257 [14] DEBUG - [TimelineSenderManager] - Sending timeline to server
2016-12-21 19:01:44:9257 [14] DEBUG - [PlexHttpClient] - GET https://192-168-1-131.94de5653fb084608a42df6c48c6972eb.plex.direct:32400/:/timeline?key=%2Flibrary%2Fmetadata%2F2591&guid=com.plexapp.agents.imdb%3A%2F%2Ftt0803096%3Flang%3Den&ratingKey=2591&containerKey=%2FplayQueues%2F364&state=buffering&time=53325&duration=7388000&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
2016-12-21 19:01:44:9458 [28] DEBUG - [PlexHttpClient] - Received OK from https://192-168-1-131.94de5653fb084608a42df6c48c6972eb.plex.direct:32400/:/timeline?key=%2Flibrary%2Fmetadata%2F2591&guid=com.plexapp.agents.imdb%3A%2F%2Ftt0803096%3Flang%3Den&ratingKey=2591&containerKey=%2FplayQueues%2F364&state=buffering&time=53325&duration=7388000&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
2016-12-21 19:01:48:5336 [18] DEBUG - [PlexHttpClient] - GET https://192-168-1-131.94de5653fb084608a42df6c48c6972eb.plex.direct:32400/transcode/sessions/d70c8636-88d9-4214-8f98-2132704807a5?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
2016-12-21 19:01:48:5336 [2] INFO - [VideoPlayerFacet] - Buffer underflow detected!
2016-12-21 19:01:48:5492 [28] DEBUG - [PlexHttpClient] - Received OK from https://192-168-1-131.94de5653fb084608a42df6c48c6972eb.plex.direct:32400/transcode/sessions/d70c8636-88d9-4214-8f98-2132704807a5?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
2016-12-21 19:01:48:5492 [22] VERBOSE - [PlexClient] - Container from https://192-168-1-131.94de5653fb084608a42df6c48c6972eb.plex.direct:32400/transcode/sessions/d70c8636-88d9-4214-8f98-2132704807a5?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx has 1 child item(s)
2016-12-21 19:01:48:5492 [2] INFO - [VideoPlayerFacet] - We are having trouble playing this video.
Please check your playback setup.
2016-12-21 19:01:48:6491 [6] VERBOSE - [PlexServer] - Testing 4 connections out of 4 for PlexServer
2016-12-21 19:01:48:6491 [6] DEBUG - [PlexConnection] - Last successful communication to https://192-168-1-131.94de5653fb084608a42df6c48c6972eb.plex.direct:32400/ happened at 12/21/2016 19:01:48, not retesting (connection is already the active one for device)
2016-12-21 19:01:48:6491 [6] VERBOSE - [PlexServerManager] - Starting primary server connectivity test…
2016-12-21 19:01:48:6491 [6] DEBUG - [PlexConnection] - Testing connection to https://50-24-93-146.94de5653fb084608a42df6c48c6972eb.plex.direct:20205
2016-12-21 19:01:48:6491 [6] DEBUG - [PlexDevice.TryTestConnectionAsync] - Comparing PlexServer connections with preferLocal=True: https://192-168-1-131.94de5653fb084608a42df6c48c6972eb.plex.direct:32400/ (Available) vs https://192-168-1-131.94de5653fb084608a42df6c48c6972eb.plex.direct:32400/ (Available) = 0
2016-12-21 19:01:48:6491 [6] DEBUG - [PlexHttpClient] - GET https://50-24-93-146.94de5653fb084608a42df6c48c6972eb.plex.direct:20205/?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
2016-12-21 19:01:49:6811 [28] WARNING - [PlexHttpClient] - (HttpRequestException->Exception) from https://50-24-93-146.94de5653fb084608a42df6c48c6972eb.plex.direct:20205/?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx: The text associated with this error code could not be found.
A connection with the server could not be established
2016-12-21 19:01:49:6816 [28] DEBUG - [PlexConnection] - PlexException->HttpRequestException->Exception testing connection to https://50-24-93-146.94de5653fb084608a42df6c48c6972eb.plex.direct:20205: The text associated with this error code could not be found.
A connection with the server could not be established
2016-12-21 19:01:49:6816 [28] WARNING - [PlexClient] - PlexException->HttpRequestException->Exception requesting container from https://50-24-93-146.94de5653fb084608a42df6c48c6972eb.plex.direct:20205/?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx: The text associated with this error code could not be found.
A connection with the server could not be established
2016-12-21 19:01:49:6816 [28] VERBOSE - [PlexServerManager] - Primary server connectivity test finished
2016-12-21 19:02:08:8170 [2] DEBUG - [VideoPlayerFacet] - Buffering progress changed (100 %)…
2016-12-21 19:02:08:8635 [2] DEBUG - [VideoPlayerFacet] - VideoPlayer state is now Playing (00:00:53.3772290)
2016-12-21 19:02:08:8650 [2] DEBUG - [AudioPlayerBackgroundTaskCommunicator] - Sent keys: MediaControlsUpdate to background media player successfully.
2016-12-21 19:02:08:8741 [14] DEBUG - [TimelineSenderManager] - Sending timeline to server
2016-12-21 19:02:08:8746 [14] DEBUG - [PlexHttpClient] - GET https://192-168-1-131.94de5653fb084608a42df6c48c6972eb.plex.direct:32400/:/timeline?key=%2Flibrary%2Fmetadata%2F2591&guid=com.plexapp.agents.imdb%3A%2F%2Ftt0803096%3Flang%3Den&ratingKey=2591&containerKey=%2FplayQueues%2F364&state=playing&time=53377&duration=7388000&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
2016-12-21 19:02:08:9041 [26] DEBUG - [PlexHttpClient] - Received OK from https://192-168-1-131.94de5653fb084608a42df6c48c6972eb.plex.direct:32400/:/timeline?key=%2Flibrary%2Fmetadata%2F2591&guid=com.plexapp.agents.imdb%3A%2F%2Ftt0803096%3Flang%3Den&ratingKey=2591&containerKey=%2FplayQueues%2F364&state=playing&time=53377&duration=7388000&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
2016-12-21 19:02:13:9543 [22] DEBUG - [TimelineSenderManager] - Sending timeline to server
2016-12-21 19:02:13:9543 [22] DEBUG - [PlexHttpClient] - GET https://192-168-1-131.94de5653fb084608a42df6c48c6972eb.plex.direct:32400/:/timeline?key=%2Flibrary%2Fmetadata%2F2591&guid=com.plexapp.agents.imdb%3A%2F%2Ftt0803096%3Flang%3Den&ratingKey=2591&containerKey=%2FplayQueues%2F364&state=playing&time=58475&duration=7388000&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
2016-12-21 19:02:13:9708 [23] DEBUG - [PlexHttpClient] - Received OK from https://192-168-1-131.94de5653fb084608a42df6c48c6972eb.plex.direct:32400/:/timeline?key=%2Flibrary%2Fmetadata%2F2591&guid=com.plexapp.agents.imdb%3A%2F%2Ftt0803096%3Flang%3Den&ratingKey=2591&containerKey=%2FplayQueues%2F364&state=playing&time=58475&duration=7388000&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
2016-12-21 19:02:18:6350 [6] VERBOSE - [PlexServer] - Testing 4 connections out of 4 for PlexServer
2016-12-21 19:02:18:6350 [6] DEBUG - [PlexConnection] - Last successful communication to https://192-168-1-131.94de5653fb084608a42df6c48c6972eb.plex.direct:32400/ happened at 12/21/2016 19:02:13, not retesting (connection is already the active one for device)
2016-12-21 19:02:18:6347 [6] VERBOSE - [PlexServerManager] - Starting primary server connectivity test…
2016-12-21 19:02:18:6392 [6] DEBUG - [PlexConnection] - Testing connection to https://50-24-93-146.94de5653fb084608a42df6c48c6972eb.plex.direct:20205
2016-12-21 19:02:18:6392 [6] DEBUG - [PlexDevice.TryTestConnectionAsync] - Comparing PlexServer connections with preferLocal=True: https://192-168-1-131.94de5653fb084608a42df6c48c6972eb.plex.direct:32400/ (Available) vs https://192-168-1-131.94de5653fb084608a42df6c48c6972eb.plex.direct:32400/ (Available) = 0
2016-12-21 19:02:18:6432 [6] DEBUG - [PlexHttpClient] - GET https://50-24-93-146.94de5653fb084608a42df6c48c6972eb.plex.direct:20205/?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
2016-12-21 19:02:19:0543 [22] DEBUG - [TimelineSenderManager] - Sending timeline to server
2016-12-21 19:02:19:0543 [22] DEBUG - [PlexHttpClient] - GET https://192-168-1-131.94de5653fb084608a42df6c48c6972eb.plex.direct:32400/:/timeline?key=%2Flibrary%2Fmetadata%2F2591&guid=com.plexapp.agents.imdb%3A%2F%2Ftt0803096%3Flang%3Den&ratingKey=2591&containerKey=%2FplayQueues%2F364&state=playing&time=63576&duration=7388000&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
2016-12-21 19:02:19:0763 [28] DEBUG - [PlexHttpClient] - Received OK from https://192-168-1-131.94de5653fb084608a42df6c48c6972eb.plex.direct:32400/:/timeline?key=%2Flibrary%2Fmetadata%2F2591&guid=com.plexapp.agents.imdb%3A%2F%2Ftt0803096%3Flang%3Den&ratingKey=2591&containerKey=%2FplayQueues%2F364&state=playing&time=63576&duration=7388000&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
2016-12-21 19:02:19:6522 [33] WARNING - [PlexHttpClient] - (HttpRequestException->Exception) from https://50-24-93-146.94de5653fb084608a42df6c48c6972eb.plex.direct:20205/?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx: The text associated with this error code could not be found.
A connection with the server could not be established
2016-12-21 19:02:19:6522 [33] WARNING - [PlexClient] - PlexException->HttpRequestException->Exception requesting container from https://50-24-93-146.94de5653fb084608a42df6c48c6972eb.plex.direct:20205/?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx: The text associated with this error code could not be found.
A connection with the server could not be established
2016-12-21 19:02:19:6522 [33] DEBUG - [PlexConnection] - PlexException->HttpRequestException->Exception testing connection to https://50-24-93-146.94de5653fb084608a42df6c48c6972eb.plex.direct:20205: The text associated with this error code could not be found.
A connection with the server could not be established
2016-12-21 19:02:19:6527 [33] VERBOSE - [PlexServerManager] - Primary server connectivity test finished
2016-12-21 19:02:24:1538 [14] DEBUG - [TimelineSenderManager] - Sending timeline to server
PLEX WINDOWS APP LOG
Dec 21, 2016 19:01:49.236 [5992] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Dec 21, 2016 19:01:49.236 [5992] DEBUG - Auth: Came in with the master token, authorization succeeded.
Dec 21, 2016 19:01:49.236 [5484] DEBUG - Request: [127.0.0.1:50115 (Loopback)] PUT /video/:/transcode/session/d70c8636-88d9-4214-8f98-2132704807a5/progress?progress=1.8&size=-22&remaining=-1 (7 live) Signed-in Token (texvet08)
Dec 21, 2016 19:01:49.236 [5484] VERBOSE - * User-Agent => Lavf/57.57.100
Dec 21, 2016 19:01:49.236 [5484] VERBOSE - * Accept => /
Dec 21, 2016 19:01:49.236 [5484] VERBOSE - * Range => bytes=0-
Dec 21, 2016 19:01:49.236 [5484] VERBOSE - * Connection => close
Dec 21, 2016 19:01:49.236 [5484] VERBOSE - * Host => 127.0.0.1:32400
Dec 21, 2016 19:01:49.236 [5484] VERBOSE - * Icy-MetaData => 1
Dec 21, 2016 19:01:49.236 [5484] VERBOSE - * X-Plex-Token => xxxxxxxxxxxxxxxxxxxx
Dec 21, 2016 19:01:49.236 [5484] VERBOSE - * progress => 1.8
Dec 21, 2016 19:01:49.236 [5484] VERBOSE - * remaining => -1
Dec 21, 2016 19:01:49.236 [5484] VERBOSE - * size => -22
Dec 21, 2016 19:01:49.236 [5484] DEBUG - HLS segment range: 0 - 12; average bitrate: 31.16 Mbps (segment size min/avg/max: 28.8/39.0/45.8)
Dec 21, 2016 19:01:49.236 [5484] DEBUG - We want 6 segments ahead, last returned was 5 and max is 12.
Dec 21, 2016 19:01:49.236 [5484] DEBUG - It took 0.0 sec to serialize a list with 0 elements.
Dec 21, 2016 19:01:49.236 [2040] DEBUG - Completed: [127.0.0.1:50115] 206 PUT /video/:/transcode/session/d70c8636-88d9-4214-8f98-2132704807a5/progress?progress=1.8&size=-22&remaining=-1 (7 live) 3ms 342 bytes
Dec 21, 2016 19:01:49.783 [5992] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Dec 21, 2016 19:01:49.783 [5992] DEBUG - Auth: Came in with the master token, authorization succeeded.
Dec 21, 2016 19:01:49.783 [3272] DEBUG - Request: [127.0.0.1:50116 (Loopback)] PUT /video/:/transcode/session/d70c8636-88d9-4214-8f98-2132704807a5/progress?progress=1.8&size=-22&remaining=-1 (8 live) Signed-in Token (texvet08)
Dec 21, 2016 19:01:49.783 [3272] VERBOSE - * User-Agent => Lavf/57.57.100
Dec 21, 2016 19:01:49.783 [3272] VERBOSE - * Accept => /
Dec 21, 2016 19:01:49.783 [3272] VERBOSE - * Range => bytes=0-
Dec 21, 2016 19:01:49.783 [3272] VERBOSE - * Connection => close
Dec 21, 2016 19:01:49.783 [3272] VERBOSE - * Host => 127.0.0.1:32400
Dec 21, 2016 19:01:49.783 [3272] VERBOSE - * Icy-MetaData => 1
Dec 21, 2016 19:01:49.783 [3272] VERBOSE - * X-Plex-Token => xxxxxxxxxxxxxxxxxxxx
Dec 21, 2016 19:01:49.783 [3272] VERBOSE - * progress => 1.8
Dec 21, 2016 19:01:49.783 [3272] VERBOSE - * remaining => -1
Dec 21, 2016 19:01:49.783 [3272] VERBOSE - * size => -22
Dec 21, 2016 19:01:49.783 [3272] DEBUG - HLS segment range: 0 - 12; average bitrate: 31.16 Mbps (segment size min/avg/max: 28.8/39.0/45.8)
Dec 21, 2016 19:01:49.783 [3272] DEBUG - We want 6 segments ahead, last returned was 5 and max is 12.
Dec 21, 2016 19:01:49.783 [3272] DEBUG - It took 0.0 sec to serialize a list with 0 elements.
Dec 21, 2016 19:01:49.783 [2040] DEBUG - Completed: [127.0.0.1:50116] 206 PUT /video/:/transcode/session/d70c8636-88d9-4214-8f98-2132704807a5/progress?progress=1.8&size=-22&remaining=-1 (8 live) 3ms 342 bytes
Dec 21, 2016 19:01:50.330 [5992] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
