[Bug 7.8.0.7848-beta] Grey Bars on Sony

Plex Players Player Betas
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So i’ve tested the fix for the Grey Bars - It works until you bring up the overlay for pause/change audio track.

When pressing a button to bring up the overlay screen for playback options it brightens the whole TV and when this closes it turns the black bars grey again but also leaves a shadow overlay for the play buttons.

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We’ve reverted that fix due to other glitches like this. The devs are still investigating other potential fixes.

1 Like
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Thanks for response, just seen the release notes. Let me know if I can help test

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Just seen another release for reverting the fix… Any progress :)? Got lots of peoples hopes up for sure.

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This issue is still on our radar.

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Thanks Sam, so can’t wait for this to be fixed!

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Any progress on this? :slight_smile:

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Getting grey bars with 7.9.0.8439

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Any news on this bug?

I’m still getting grey bars on 7.10.0.8875 :frowning:

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Would be also very interesting if something changed with the just released Oreo Update…

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Oreo has not really improved things on my TV, unfortunately.
The built in video player is now broken, making me consider trying another Shield TV with terrible upscaling or some other box.

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Looks like a fix has been pushed out. Will try and test over the next couple of days

@SamFromPlex - What was the resolution?

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I wasn’t involved in the fix or testing unfortunately :sweat_smile:, let us know how it works though!

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Android Oreo 8.0 just updated on my Sony Z9D. Still have grey bars here. What fix was pushed out?

Just tested the Beta, and I most say it was a pleasant surprise to see the black bars. Excellent.

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Slighty crazy, device specific issue, but basically:

  • We needed to make the background (and window) transparent (instead of black) to remove the gray bars

  • When we did that previously, it introduced the “ghosting” that users reported previously. We’ve now added a new VideoSurface behind the actual VideoSurface that is rendered Black. This appears to resolve it.

Honestly, i’d love to give more specific details, but we kept trying different things until we found something that worked and shippable. This new code/workaround only kicks in on Sony Android TVs because of what appears to be a device specific issue.

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This is great news, thank you Plex devs :slight_smile:
I’ll check mine this evening after work.

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Thanks for the information!

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