Server Version#: 1.41.5.9522 (on Windows)
Player Version#: 10.27.1.2743 (967879537)
Player with the problem is a Fire HD 8 (2020, 10th Gen) (KFONWI).
No issues with other players (Shield, Chrome on Windows, iPad (10th generation), Roku, etc).
Downloading content (with low quality setting so its transcoded) or streaming on same network as server, fails to play with the dreaded “An Error Occurred While Attempting To Play This Video. Please Check Your Connection And Try Again”
Issue has been present for months, so its not related to the recent server-side HEVC encoding options.
debug output from android player on the amazon fire tablet shows exoplayer crashing:
03-23 22:35:40.976 i: [FFmpegExtractor] Container: Container[mpegts] No Title - 0 kbps, -54 seconds [CT: 0us, ST: 10000000us, SRT: -9223372036854775808us]..
03-23 22:35:40.978 i: [FFmpegExtractor] Track found: VideoStream[0-hevc] 1920x1034 [SAR 1:1, DAR 1920:1034]. H.265 / HEVC (High Efficiency Video Coding) - Unknown Profile (video/hevc), ~-388 kbps -54 seconds 23.98fps, No Title / Unknown (null), 0 bytes, ..
03-23 22:35:40.989 i: [FFmpegExtractor] Track found: AudioStream[1-aac] 0 channels over 0 (null), 48000 Hz, 0,0 padding. AAC (Advanced Audio Coding) - Unknown Profile (audio/mp4a-latm), 388 kbps -54 seconds 0.00fps, No Title / Unknown (null), 1 / 2 bytes, ..
03-23 22:35:40.990 i: [LoadControl] Assumed Bitrate: 400000, Segment Count: -18661
03-23 22:35:40.990 i: [LoadControl] Setting buffer size to 16 MB / 0 seconds.
03-23 22:35:40.993 i: [ExoPlayer][EventLogger] videoEnabled [eventTime=9.26, mediaPos=0.00, window=0, period=0]
03-23 22:35:41.002 i: [ExoPlayer][EventLogger] audioEnabled [eventTime=9.26, mediaPos=0.00, window=0, period=0]
03-23 22:35:41.007 i: [ExoPlayer][EventLogger] tracks [eventTime=9.26, mediaPos=0.00, window=0, period=0
03-23 22:35:41.008 i: [ExoPlayer][EventLogger] group [
03-23 22:35:41.008 i: [ExoPlayer][EventLogger] [X] Track:0, id=0, mimeType=video/hevc, bitrate=13618000, codecs=hevc, res=1920x1034, fps=23.976025, supported=YES
03-23 22:35:41.013 i: [ExoPlayer][EventLogger] ]
03-23 22:35:41.016 i: [ExoPlayer][EventLogger] group [
03-23 22:35:41.017 i: [ExoPlayer][EventLogger] [X] Track:0, id=1, mimeType=audio/mp4a-latm, codecs=aac, channels=0, sample_rate=48000, language=unknown, selectionFlags=[default,forced], supported=YES
03-23 22:35:41.018 i: [ExoPlayer][EventLogger] ]
03-23 22:35:41.020 i: [ExoPlayer][EventLogger] Metadata [
03-23 22:35:41.020 i: [ExoPlayer][EventLogger] original_init_data: (Value: 0 Buffer: 102 bytes)
03-23 22:35:41.022 i: [ExoPlayer][EventLogger] scantype_progressive: (Value: 1 Buffer: 0 bytes)
03-23 22:35:41.023 i: [ExoPlayer][EventLogger] HlsTrackMetadataEntry
03-23 22:35:41.023 i: [ExoPlayer][EventLogger] ]
03-23 22:35:41.025 i: [ExoPlayer][EventLogger] ]
03-23 22:35:41.026 i: [Player][ExoPlayer] Track information has been changed.
03-23 22:35:41.028 i: [Player][ExoPlayer] Setting track selection for content.
03-23 22:35:41.029 i: [Player][ExoPlayer] Setting initial track selection...
03-23 22:35:41.031 i: [TrackSelectorHelper] Initialising (Video: 1, Audio: 1, Text: 0)
03-23 22:35:41.032 i: [TrackSelectorHelper] Type: 2 Auto
03-23 22:35:41.032 i: [TrackSelectorHelper] Type: 1 Auto
03-23 22:35:41.033 i: [TrackSelectorHelper] Type: 2 Auto
03-23 22:35:41.034 i: [TrackSelectorHelper] Type: 1 Auto
03-23 22:35:41.034 i: [TrackSelectorHelper] Type: 2 Auto
03-23 22:35:41.035 i: [TrackSelectorHelper] Type: 3 Disabled
03-23 22:35:41.039 i: [TrackSelectorHelper] Type: 1 Auto
03-23 22:35:41.040 i: [TrackSelectorHelper] Type: 2 Auto
03-23 22:35:41.040 i: [TrackSelectorHelper] Type: 3 Disabled
03-23 22:35:41.042 i: [TrackSelectorHelper] Type: 1 Auto
03-23 22:35:41.043 i: [TrackSelectorHelper] Type: 2 Auto
03-23 22:35:41.043 i: [TrackSelectorHelper] Type: 3 Disabled
03-23 22:35:41.044 i: [TrackSelectorHelper] Type: 1 Auto
03-23 22:35:41.044 i: [TrackSelectorHelper] Type: 2 Auto
03-23 22:35:41.044 i: [TrackSelectorHelper] Type: 3 Disabled
03-23 22:35:41.045 i: [MediaCodecVideoSyncRenderer] Decoder initialised, after 0 attempts.
03-23 22:35:41.047 i: [ExoPlayer][EventLogger] videoDecoderInitialized [eventTime=9.31, mediaPos=0.00, window=0, period=0, OMX.MTK.VIDEO.DECODER.HEVC]
03-23 22:35:41.047 i: [ExoPlayer][EventLogger] videoInputFormat [eventTime=9.31, mediaPos=0.00, window=0, period=0, id=0, mimeType=video/hevc, bitrate=13618000, codecs=hevc, res=1920x1034, fps=23.976025]
03-23 22:35:41.113 i: [ExoPlayer][EventLogger] audioDecoderInitialized [eventTime=9.40, mediaPos=0.00, window=0, period=0, OMX.google.aac.decoder]
03-23 22:35:41.119 i: [ExoPlayer][EventLogger] audioInputFormat [eventTime=9.41, mediaPos=0.00, window=0, period=0, id=1, mimeType=audio/mp4a-latm, codecs=aac, channels=0, sample_rate=48000, language=unknown, selectionFlags=[default,forced]]
03-23 22:35:41.125 i: [TranscodeSession] Updating session status
03-23 22:35:41.129 i: [TranscodeSession] Direct Play
03-23 22:35:41.136 e: [ExoPlayer][MediaCodecVideoRenderer] Video codec error
java.lang.IllegalStateException
at android.media.MediaCodec.native_dequeueOutputBuffer(Native Method)
at android.media.MediaCodec.dequeueOutputBuffer(MediaCodec.java:2717)
at androidx.media3.exoplayer.mediacodec.SynchronousMediaCodecAdapter.dequeueOutputBufferIndex(SourceFile:4)
at androidx.media3.exoplayer.mediacodec.MediaCodecRenderer.drainOutputBuffer(SourceFile:43)
at androidx.media3.exoplayer.mediacodec.MediaCodecRenderer.render(SourceFile:72)
at androidx.media3.exoplayer.video.MediaCodecVideoRenderer.render(SourceFile:1)
at nj.q.render(SourceFile:1)
at androidx.media3.exoplayer.ExoPlayerImplInternal.doSomeWork(SourceFile:96)
at androidx.media3.exoplayer.ExoPlayerImplInternal.handleMessage(SourceFile:246)
at android.os.Handler.dispatchMessage(Handler.java:102)
at android.os.Looper.loop(Looper.java:211)
at android.os.HandlerThread.run(HandlerThread.java:65)
03-23 22:35:41.151 e: [ExoPlayer][ExoPlayerImplInternal] Playback error
androidx.media3.exoplayer.ExoPlaybackException: MediaCodecVideoRenderer error, index=1, format=Format(0, null, null, video/hevc, hevc, 13618000, null, [1920, 1034, 23.976025, null], [-1, -1]), format_supported=YES
at androidx.media3.exoplayer.ExoPlayerImplInternal.handleMessage(SourceFile:377)
at android.os.Handler.dispatchMessage(Handler.java:102)
at android.os.Looper.loop(Looper.java:211)
at android.os.HandlerThread.run(HandlerThread.java:65)
Caused by: androidx.media3.exoplayer.video.MediaCodecVideoDecoderException: Decoder failed: OMX.MTK.VIDEO.DECODER.HEVC
at androidx.media3.exoplayer.video.MediaCodecVideoRenderer.createDecoderException(SourceFile:4)
at androidx.media3.exoplayer.mediacodec.MediaCodecRenderer.render(SourceFile:155)
at androidx.media3.exoplayer.video.MediaCodecVideoRenderer.render(SourceFile:1)
at nj.q.render(SourceFile:1)
at androidx.media3.exoplayer.ExoPlayerImplInternal.doSomeWork(SourceFile:96)
at androidx.media3.exoplayer.ExoPlayerImplInternal.handleMessage(SourceFile:246)
... 3 more
Caused by: java.lang.IllegalStateException
at android.media.MediaCodec.native_dequeueOutputBuffer(Native Method)
at android.media.MediaCodec.dequeueOutputBuffer(MediaCodec.java:2717)
at androidx.media3.exoplayer.mediacodec.SynchronousMediaCodecAdapter.dequeueOutputBufferIndex(SourceFile:4)
at androidx.media3.exoplayer.mediacodec.MediaCodecRenderer.drainOutputBuffer(SourceFile:43)
at androidx.media3.exoplayer.mediacodec.MediaCodecRenderer.render(SourceFile:72)
... 7 more
03-23 22:35:41.154 e: [ExoPlayer][ExoPlayerImplInternal] Disable failed.
java.lang.IllegalStateException
at android.media.MediaCodec.native_flush(Native Method)
at android.media.MediaCodec.flush(MediaCodec.java:2150)
at androidx.media3.exoplayer.mediacodec.SynchronousMediaCodecAdapter.flush(SourceFile:2)
at androidx.media3.exoplayer.mediacodec.MediaCodecRenderer.flushCodec(SourceFile:2)
at androidx.media3.exoplayer.mediacodec.MediaCodecRenderer.flushOrReleaseCodec(SourceFile:67)
at androidx.media3.exoplayer.mediacodec.MediaCodecRenderer.onDisabled(SourceFile:12)
at androidx.media3.exoplayer.video.MediaCodecVideoRenderer.onDisabled(SourceFile:12)
at androidx.media3.exoplayer.BaseRenderer.disable(SourceFile:25)
at androidx.media3.exoplayer.ExoPlayerImplInternal.disableRenderer(SourceFile:14)
at androidx.media3.exoplayer.ExoPlayerImplInternal.resetInternal(SourceFile:36)
at androidx.media3.exoplayer.ExoPlayerImplInternal.stopInternal(SourceFile:13)
at androidx.media3.exoplayer.ExoPlayerImplInternal.handleMessage(SourceFile:488)
at android.os.Handler.dispatchMessage(Handler.java:102)
at android.os.Looper.loop(Looper.java:211)
at android.os.HandlerThread.run(HandlerThread.java:65)
03-23 22:35:41.155 i: [ExoPlayer][EventLogger] videoDisabled [eventTime=9.45, mediaPos=4.00, window=0, period=0]
03-23 22:35:41.156 i: [ExoPlayer][EventLogger] videoSize [eventTime=9.45, mediaPos=4.00, window=0, period=0, 0, 0]
03-23 22:35:41.156 w: [Player][ExoPlayer] Video size changed to something undefined: 0/0
03-23 22:35:41.168 i: [ExoPlayer][EventLogger] audioDisabled [eventTime=9.46, mediaPos=4.00, window=0, period=0]
03-23 22:35:41.198 i: [FFmpegExtractor] Interrupting extractor for release.
03-23 22:35:41.198 i: [FFmpeg] [INFO] [FFmpegExtractor] Closing demuxer context.
03-23 22:35:41.199 i: [FFmpegExtractor] Extractor has been released.
03-23 22:35:41.200 i: [FFmpeg] [INFO] [FFmpegExtractor] Source has been closed successfully.
03-23 22:35:41.200 i: [LoadControl] Setting buffer size to 51.19 MB / 0 seconds.
03-23 22:35:41.202 i: [ExoPlayer][EventLogger] timeline [eventTime=9.50, mediaPos=4.00, window=0, period=0, periodCount=1, windowCount=1, reason=SOURCE_UPDATE
03-23 22:35:41.203 i: [ExoPlayer][EventLogger] period [5663.00]
03-23 22:35:41.204 i: [ExoPlayer][EventLogger] window [5663.00, seekable=true, dynamic=false]
03-23 22:35:41.204 i: [ExoPlayer][EventLogger] ]
The source media (according to MPC-HC):
General
Complete name : videoname.mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom (isom/iso2/mp41)
File size : 1.58 GiB
Duration : 1 h 34 min
Overall bit rate : 2 390 kb/s
Frame rate : 23.976 FPS
Writing application : Lavf60.6.100
Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L4@Main
Codec ID : hev1
Codec ID/Info : High Efficiency Video Coding
Duration : 1 h 34 min
Bit rate : 2 000 kb/s
Width : 1 920 pixels
Height : 1 034 pixels
Display aspect ratio : 1.85:1
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0 (Type 2)
Bit depth : 10 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.042
Stream size : 1.32 GiB (84%)
Writing library : x265 3.5+1-f0c1022b6:[Linux][GCC 9.4.0][64 bit] 10bit
Encoding settings : cpuid=1111039 / frame-threads=3 / numa-pools=12 / wpp / no-pmode / no-pme / no-psnr / no-ssim / log-level=2 / input-csp=1 / input-res=1920x1034 / interlace=0 / total-frames=0 / level-idc=0 / high-tier=1 / uhd-bd=0 / ref=4 / no-allow-non-conformance / no-repeat-headers / annexb / no-aud / no-eob / no-eos / no-hrd / info / hash=0 / temporal-layers=0 / open-gop / min-keyint=23 / keyint=250 / gop-lookahead=0 / bframes=4 / b-adapt=2 / b-pyramid / bframe-bias=0 / rc-lookahead=25 / lookahead-slices=4 / scenecut=40 / no-hist-scenecut / radl=0 / no-splice / no-intra-refresh / ctu=64 / min-cu-size=8 / rect / no-amp / max-tu-size=32 / tu-inter-depth=1 / tu-intra-depth=1 / limit-tu=0 / rdoq-level=2 / dynamic-rd=0.00 / no-ssim-rd / signhide / no-tskip / nr-intra=0 / nr-inter=0 / no-constrained-intra / strong-intra-smoothing / max-merge=3 / limit-refs=3 / limit-modes / me=3 / subme=3 / merange=57 / temporal-mvp / no-frame-dup / no-hme / weightp / no-weightb / no-analyze-src-pics / deblock=0:0 / sao / no-sao-non-deblock / rd=4 / selective-sao=4 / no-early-skip / rskip / no-fast-intra / no-tskip-fast / no-cu-lossless / no-b-intra / no-splitrd-skip / rdpenalty=0 / psy-rd=2.00 / psy-rdoq=1.00 / no-rd-refine / no-lossless / cbqpoffs=0 / crqpoffs=0 / rc=abr / bitrate=2000 / qcomp=0.60 / qpstep=4 / stats-write=0 / stats-read=2 / cplxblur=20.0 / qblur=0.5 / ipratio=1.40 / pbratio=1.30 / aq-mode=2 / aq-strength=1.00 / cutree / zone-count=0 / no-strict-cbr / qg-size=32 / no-rc-grain / qpmax=69 / qpmin=0 / no-const-vbv / sar=1 / overscan=0 / videoformat=5 / range=0 / colorprim=1 / transfer=1 / colormatrix=1 / chromaloc=1 / chromaloc-top=2 / chromaloc-bottom=2 / display-window=0 / cll=0,0 / min-luma=0 / max-luma=1023 / log2-max-poc-lsb=8 / vui-timing-info / vui-hrd-info / slices=1 / no-opt-qp-pps / no-opt-ref-list-length-pps / no-multi-pass-opt-rps / scenecut-bias=0.05 / no-opt-cu-delta-qp / no-aq-motion / no-hdr10 / no-hdr10-opt / no-dhdr10-opt / no-idr-recovery-sei / analysis-reuse-level=0 / analysis-save-reuse-level=0 / analysis-load-reuse-level=0 / scale-factor=0 / refine-intra=0 / refine-inter=0 / refine-mv=1 / refine-ctu-distortion=0 / no-limit-sao / ctu-info=0 / no-lowpass-dct / refine-analysis-type=0 / copy-pic=1 / max-ausize-factor=1.0 / no-dynamic-refine / no-single-sei / no-hevc-aq / no-svt / no-field / qp-adaptation-range=1.00 / scenecut-aware-qp=0conformance-window-offsets / right=0 / bottom=0 / decoder-max-rate=0 / no-vbv-live-multi-pass / no-mcstf / no-sbrc
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Menus : 0
Codec configuration box : hvcC
Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 1 h 34 min
Source duration : 1 h 34 min
Source_Duration_LastFrame : -11 ms
Bit rate mode : Constant
Bit rate : 384 kb/s
Channel(s) : 6 channels
Channel layout : C L R Ls Rs LFE
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 259 MiB (16%)
Source stream size : 259 MiB (16%)
Default : Yes
Alternate group : 1
Menus : 0
Menu
Researching seems like others have has this problems for years, unresolved.
