BUG: Plex Media Scanner Crashes every night

Plex Media Server Desktops & Laptops
1

Server Version#: 1.20.3.3483

Every night my Plex Media Scanner crashes. Having done some googling it seems it may be some specific files the scanner is having problems with, but I cant seen to figure out which ones. Looking at the Plex Media Scanner Logs I see 5 Analysis files that all look like this, but there is no information about which file. Any ideas?

Oct 26, 2020 01:09:15.557 [3008] INFO - Plex Media Scanner v1.20.3.3483-211702a9f - Microsoft PC x64 - build: windows-x86 - GMT -07:00
Oct 26, 2020 01:09:15.557 [3008] INFO - Windows version: 6.2 (Build 9200), language en-US
Oct 26, 2020 01:09:15.557 [3008] INFO - 32 3493 MHz processor(s): Architecture=0, Level=23, Revision=2050 Processor Identifier=AMD64 Family 23 Model 8 Stepping 2, AuthenticAMD
Oct 26, 2020 01:09:16.012 [23592] WARN - [FFMPEG] - stream 0, timescale not set
Oct 26, 2020 01:09:16.390 [23592] WARN - [FFMPEG] - stream 0, timescale not set
Oct 26, 2020 01:09:16.782 [23592] WARN - [FFMPEG] - stream 0, timescale not set
Oct 26, 2020 01:09:17.103 [23592] WARN - [FFMPEG] - stream 0, timescale not set

Looking at the Deep Analysis Log I see things that look like this, again no specific file information

Oct 26, 2020 01:02:51.193 [30156] INFO - Plex Media Scanner v1.20.3.3483-211702a9f - Microsoft PC x64 - build: windows-x86 - GMT -07:00
Oct 26, 2020 01:02:51.193 [30156] INFO - Windows version: 6.2 (Build 9200), language en-US
Oct 26, 2020 01:02:51.193 [30156] INFO - 32 3493 MHz processor(s): Architecture=0, Level=23, Revision=2050 Processor Identifier=AMD64 Family 23 Model 8 Stepping 2, AuthenticAMD
Oct 26, 2020 01:02:51.333 [28004] WARN - [FFMPEG] - ignoring 'frma' atom of 'mp4a', stream format is 'drms'
Oct 26, 2020 01:02:51.334 [28644] WARN - [FFMPEG] - ignoring 'frma' atom of 'mp4a', stream format is 'drms'
Oct 26, 2020 01:02:51.520 [28644] WARN - [FFMPEG] - stream 0, timescale not set
Oct 26, 2020 01:02:51.523 [28644] ERROR - [FFMPEG] - channel element 2.9 is not allocated
Oct 26, 2020 01:02:51.534 [28644] ERROR - [FFMPEG] - channel element 2.9 is not allocated
Oct 26, 2020 01:02:51.534 [28644] ERROR - Analysis: Codec error 'Invalid data found when processing input'.
Oct 26, 2020 01:02:51.534 [28644] ERROR - [FFMPEG] - SBR was found before the first channel element.
Oct 26, 2020 01:02:51.534 [28644] WARN - [FFMPEG] - Sample rate index in program config element does not match the sample rate index configured by the container.
Oct 26, 2020 01:02:51.534 [28644] WARN - [FFMPEG] - Too large remapped id
Oct 26, 2020 01:02:51.534 [28644] WARN - [FFMPEG] -  is not implemented. Update your FFmpeg version to the newest one from Git. If the problem still occurs, it means that your file has a feature which has not been implemented.
Oct 26, 2020 01:02:51.534 [28644] WARN - [FFMPEG] - If you want to help, upload a sample of this file to ftp://upload.ffmpeg.org/incoming/ and contact the ffmpeg-devel mailing list. (ffmpeg-devel@ffmpeg.org)
Oct 26, 2020 01:02:51.534 [28644] ERROR - Analysis: Codec error 'Not yet implemented in FFmpeg, patches welcome'.
Oct 26, 2020 01:02:51.534 [28644] ERROR - [FFMPEG] - Reserved bit set.
Oct 26, 2020 01:02:51.534 [28644] ERROR - [FFMPEG] - Number of scalefactor bands in group (52) exceeds limit (47).
Oct 26, 2020 01:02:51.534 [28644] ERROR - Analysis: Codec error 'Invalid data found when processing input'.
Oct 26, 2020 01:02:51.534 [28644] ERROR - [FFMPEG] - channel element 2.5 is not allocated
Oct 26, 2020 01:02:51.534 [28644] ERROR - Analysis: Codec error 'Invalid data found when processing input'.
Oct 26, 2020 01:02:51.534 [28644] ERROR - [FFMPEG] - Reserved bit set.
Oct 26, 2020 01:02:51.534 [28644] ERROR - [FFMPEG] - Number of bands (70) exceeds limit (42).
Oct 26, 2020 01:02:51.534 [28644] ERROR - Analysis: Codec error 'Invalid data found when processing input'.
Oct 26, 2020 01:02:51.534 [28644] WARN - [FFMPEG] - Multiple frames in a packet.
Oct 26, 2020 01:02:51.534 [28644] WARN - [FFMPEG] - Sample rate index in program config element does not match the sample rate index configured by the container.
Oct 26, 2020 01:02:51.537 [28644] ERROR - [FFMPEG] - Inconsistent channel configuration.
Oct 26, 2020 01:02:51.537 [28644] ERROR - [FFMPEG] - get_buffer() failed
Oct 26, 2020 01:02:51.537 [28644] ERROR - Analysis: Codec error 'Invalid argument'.
Oct 26, 2020 01:02:51.537 [28644] WARN - [FFMPEG] - Sample rate index in program config element does not match the sample rate index configured by the container.
Oct 26, 2020 01:02:51.537 [28644] WARN - [FFMPEG] - Too large remapped id
Oct 26, 2020 01:02:51.537 [28644] WARN - [FFMPEG] -  is not implemented. Update your FFmpeg version to the newest one from Git. If the problem still occurs, it means that your file has a feature which has not been implemented.
Oct 26, 2020 01:02:51.537 [28644] WARN - [FFMPEG] - If you want to help, upload a sample of this file to ftp://upload.ffmpeg.org/incoming/ and contact the ffmpeg-devel mailing list. (ffmpeg-devel@ffmpeg.org)
Oct 26, 2020 01:02:51.537 [28644] ERROR - Analysis: Codec error 'Not yet implemented in FFmpeg, patches welcome'.
Oct 26, 2020 01:02:51.537 [28644] ERROR - [FFMPEG] - Reserved bit set.
Oct 26, 2020 01:02:51.537 [28644] ERROR - [FFMPEG] - Prediction is not allowed in AAC-LC.
Oct 26, 2020 01:02:51.537 [28644] ERROR - Analysis: Codec error 'Invalid data found when processing input'.
Oct 26, 2020 01:02:51.537 [28644] ERROR - [FFMPEG] - Pulse tool not allowed in eight short sequence.
Oct 26, 2020 01:02:51.537 [28644] ERROR - Analysis: Codec error 'Invalid data found when processing input'.
Oct 26, 2020 01:02:51.537 [28644] WARN - [FFMPEG] - Sample rate index in program config element does not match the sample rate index configured by the container.
Oct 26, 2020 01:02:51.537 [28644] WARN - [FFMPEG] - Too large remapped id
Oct 26, 2020 01:02:51.537 [28644] WARN - [FFMPEG] -  is not implemented. Update your FFmpeg version to the newest one from Git. If the problem still occurs, it means that your file has a feature which has not been implemented.
Oct 26, 2020 01:02:51.537 [28644] WARN - [FFMPEG] - If you want to help, upload a sample of this file to ftp://upload.ffmpeg.org/incoming/ and contact the ffmpeg-devel mailing list. (ffmpeg-devel@ffmpeg.org)
Oct 26, 2020 01:02:51.537 [28644] ERROR - Analysis: Codec error 'Not yet implemented in FFmpeg, patches welcome'.
Oct 26, 2020 01:02:51.537 [28644] ERROR - [FFMPEG] - channel element 2.2 is not allocated
Oct 26, 2020 01:02:51.537 [28644] ERROR - Analysis: Codec error 'Invalid data found when processing input'.
Oct 26, 2020 01:02:51.537 [28644] WARN - [FFMPEG] - Sample rate index in program config element does not match the sample rate index configured by the container.
Oct 26, 2020 01:02:51.537 [28644] WARN - [FFMPEG] - Too large remapped id
Oct 26, 2020 01:02:51.537 [28644] WARN - [FFMPEG] -  is not implemented. Update your FFmpeg version to the newest one from Git. If the problem still occurs, it means that your file has a feature which has not been implemented.
Oct 26, 2020 01:02:51.537 [28644] WARN - [FFMPEG] - If you want to help, upload a sample of this file to ftp://upload.ffmpeg.org/incoming/ and contact the ffmpeg-devel mailing list. (ffmpeg-devel@ffmpeg.org)
Oct 26, 2020 01:02:51.537 [28644] ERROR - Analysis: Codec error 'Not yet implemented in FFmpeg, patches welcome'.
2

the logs roll over after they get to a certain size. the ones with higher numbers are the older logs. no number = newest. number 5 is the oldest for a particular log. then it deletes the oldest when a new one is made. might have file name in an earlier one. If it is really taking a super long time to analyze you can increase the number of logs the it keeps in the advanced settings file of server.

3

will you share how?

4

Change the value for LogNumFiles then restart server https://support.plex.tv/articles/201105343-advanced-hidden-server-settings/

5

Im not sure having more files without the information about the files causing the issue will help.

How do I find out which files are actually causing the crash? Obviously something in my library is giving Plex fits, it just doesnt seem to log which file.

6

Found this old thread and I am getting the exact same error code. I bet its some kind of bug regression

Description
Faulting Application Path: C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Scanner.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Plex Media Scanner.exe
Application Version: 1.20.4.3517
Application Timestamp: 5f99e132
Fault Module Name: StackHash_718d
Fault Module Version: 10.0.19041.546
Fault Module Timestamp: d49544eb
Exception Code: c0000374
Exception Offset: PCH_78_FROM_ntdll+0x00071BDC
OS Version: 10.0.19041.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 718d
Additional Information 2: 718d3f233729b33464dc80b1be159a7b
Additional Information 3: 7e8f
Additional Information 4: 7e8f0891a4916afd528437753b5592db

Extra information about the problem
Bucket ID: 5aec5395d1f93ad7e13f6a9c213a5ebe (1242829240982462142)

7

Do you have debug logging enabled in settings?

8

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.