It seems that this is likely an issue that this file should be transcoded because it isn’t direclty supported by the xbox (AVC?) , but why doesn’t plex/xbox know that? This content plays fine via VNC, or even via the Plex web client (locally or remote)
logs attached.
Format : MPEG-4 Format profile : Base Media Codec ID : isom File size : 625 MiB Duration : 26mn 13s Overall bit rate : 3 333 Kbps Video ID : 1 Format : AVC Format/Info : Advanced Video Codec Format profile : Main@L3.1 Format settings, CABAC : Yes Format settings, ReFrames : 4 frames Codec ID : avc1 Codec ID/Info : Advanced Video Coding Duration : 26mn 13s Bit rate : 3 133 Kbps Width : 1 280 pixels Height : 720 pixels Display aspect ratio : 16:9 Frame rate mode : Constant Frame rate : 29.970 fps Color space : YUV Chroma subsampling : 4:2:0 Bit depth : 8 bits Scan type : Progressive Bits/(Pixel*Frame) : 0.113 Stream size : 588 MiB (94%) Audio ID : 2 Format : AAC Format/Info : Advanced Audio Codec Format profile : LC Codec ID : 40 Duration : 26mn 13s Bit rate mode : Constant Bit rate : 192 Kbps Channel(s) : 2 channels Channel positions : Front: L R Sampling rate : 44.1 KHz Compression mode : Lossy Stream size : 36.0 MiB (6%)
weird : after reproducing the problem to generate the logs, I was lazy and just left the xbox on the black screen. 15 minutes later, the video started playing. so why would this ep behave differently?
I still use the Media Server Version 0.9.16.6 for Qnap ARM and other files for example x264 plays fine only HEVC files didn’t start? Is this an Problem from the Old Media Server Version?
I’m having a similar problem recently. Certain files just sit at a black screen instead of playing.
I’ve been using my xbox one but tried the same file in chrome and had the same issue.
Weird thing is, I’m running plex on a NAS and sometimes stopping/starting the plex package sometimes fixes the problem.
Current file info:
Height 720
Level 2.1
Ref Frames 1
Width 1280
Codec AC3
Channels 5.1
Bitrate 384 kbps
Language English
Audio Channel Layout 5.1(side)
Sampling Rate 48000 Hz
Codec SRT
Language English
Codec SRT
Format SRT
Media
Video Resolution 720p
Duration 49:54
Bitrate 4460 kbps
Width 1280
Height 720
Aspect Ratio 1.78
Container MKV
Video Frame Rate 24p
Video Profile high
Part
Duration 49:54
Container MKV
Has Thumbnail 1
Video Profile high
Codec H264
Bitrate 4076 kbps
Language English
Bit Depth 8
Chroma Subsampling 4:2:0
Color Range tv
Color Space bt709
Frame Rate 23.976 fps
Height 720
Level 3.1
Profile high
Ref Frames 2
Scan Type progressive
Width 1280
Codec AC3
Channels 5.1
Bitrate 384 kbps
Language English
Audio Channel Layout 5.1(side)
Sampling Rate 48000 Hz
Codec SRT
Language English
Codec SRT
Format SRT
View XML
Just happened again, wouldn’t play. Only a black screen. Other videos play fine. Restarted the plex package on my NAS and tried again and it works fine.
Any ideas? It’s becoming a pain. Subtitles are off btw.
Media
Video Resolution 720p
Duration 40:41
Bitrate 2357 kbps
Width 1280
Height 718
Aspect Ratio 1.78
Container MKV
Video Frame Rate 24p
Video Profile high
Part
Duration 40:41
Size 686.07 MB
Container MKV
Video Profile high
Codec H264
Bitrate 1973 kbps
Bit Depth 8
Chroma Subsampling 4:2:0
Color Range tv
Color Space bt709
Frame Rate 23.976 fps
Height 718
Level 4.1
Profile high
Ref Frames 5
Scan Type progressive
Width 1280
Codec AC3
Channels 5.1
Bitrate 384 kbps
Audio Channel Layout 5.1(side)
Sampling Rate 48000 Hz
I installed the xbox one Plex app for a relative and I’m still experiencing the issue. Any file with ac3 our dts just sits at a black screen when attempting to play.
@gamechief said:
I installed the xbox one Plex app for a relative and I’m still experiencing the issue. Any file with ac3 our dts just sits at a black screen when attempting to play.
DTS files will require a transcoding of at least the audio but AC3 files should able to direct stream. In either case if you enable (from the xbox plex app settings-> advanced → server logging → enabled) and then try and playback one of the items that causes the issue we can look at your server logs to see what is happening.
@rabbid said:
I have the same issue. Only started since moving to Plex Cloud.
If you enable (from the xbox plex app settings-> advanced → server logging → enabled) and then try and playback one of the items that causes the issue we can look at your server logs to see what is happening.
If nothing is standing out in the logs we may need a sample of a file causing the issue so we can forward it onto Microsoft as it could be a decoder problem which is handled by the video player out of Plex’s control.
